Troubleshooting Tips Installation Instructions Care and Cleaning Operating Instructions Safety Instructions
Before you call for service…
Troubleshooting Tips: Save time and money! Review the chart below first and you may not need to call for service.
Problem |
| Possible Causes | What To Do |
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Air conditioner |
| The air conditioner | • Make sure the air conditioner plug is pushed |
does not start |
| is unplugged. | completely into the outlet. |
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| The fuse is blown/circuit | • Check the house fuse/circuit breaker box and |
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| breaker is tripped. | replace the fuse or reset the breaker. |
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| Power failure. | • If power failure occurs, turn the air conditioner |
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| OFF. When power is restored, wait 3 minutes to |
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| restart the air conditioner to prevent tripping of |
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| the compressor overload. |
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Air conditioner does |
| Airflow is restricted. | • Make sure there are no curtains, blinds or furniture |
not cool as it should |
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| blocking the front of the air conditioner. |
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| The temp control may | • On models with touch pads: In COOL mode, press the |
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| not be set correctly. | DECREASE ▼ pad. |
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| • On models with control knobs, turn the temperature |
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| knob to a higher number. |
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| The air filter is dirty. | • Clean the filter at least every 30 days. |
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| See the Operating Instructions section. |
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| The room may have been hot. | • When the air conditioner is first turned on, you need |
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| to allow time for the room to cool down. |
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| Cold air is escaping. | • Check for open furnace registers and cold air returns. |
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| • Set the air conditioner’s vent to the closed position. |
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| Cooling coils have iced up. | • See “Air conditioner freezing up” below. |
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Air conditioner |
| Ice blocks the airflow | • On models with control knobs, set the mode control |
freezing up |
| and stops the air conditioner | at HIGH FAN or HIGH COOL with the temp at WARMER. |
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| from cooling the room. | • On models with touch pads, set the controls at |
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| HIGH FAN or HIGH COOL and set the thermostat to |
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| a higher temperature. |
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The remote control is |
| The batteries are inserted | • Check the position of the batteries. They should be |
not working |
| incorrectly. | inserted correctly. |
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| The batteries may be dead. | • Replace the batteries. |
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Water drips outside |
| Hot, humid weather. | • This is normal. |
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Water drips indoors |
| The air conditioner is not | • For proper water disposal, make sure the air |
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| tilted to the outside. | conditioner slants slightly from the case front to the |
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| rear. |
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Water collects in |
| Moisture removed from air | • This is normal for a short period in areas with little |
base pan |
| and drains into base pan. | humidity; normal for a longer period in very humid |
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| areas. |
Consumer Support
Normal Operating Sounds
■You may hear a pinging noise caused by water being picked up and thrown against the condenser on rainy days or when the humidity is high. This design feature helps remove moisture and improve efficiency.
■You may hear the thermostat click when the compressor cycles on and off.
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■Water will collect in the base pan during high humidity or on rainy days. The water may overflow and drip from the outdoor side of the unit.
■The fan may run even when the compressor does not.