What are System, Diagnostics? | 3Com Webcache 3000 (3C16116)

10	SYSTEM DIAGNOSTICS

This chapter contains information about troubleshooting the configuration and network connectivity of the Webcache 1000/3000. It covers the following topics:

■ What are System Diagnostics?

	■	Pinging Other Devices
	■	Tracing IP Addresses
	■	System Log

What are System	You can use the various system diagnostic capabilities of the Webcache to
Diagnostics?	help you identify any problems that may occur.
	■ Ping — Ping other devices on the network.
	■ Trace Route — Trace the network hops to a device on your network.
	■ System Log — View information about the Webcache.

Pinging Other	The PING feature allows you to send out a PING request to test whether
Devices	devices on an IP network are accessible and functioning correctly. This
	feature is useful to diagnose connectivity problems such as a failed

network device between the Webcache and the web server being accessed.

Performing a Ping To ping a device using the Web interface:

1Log in to the Web interface.

2Click Device View on the Toolbar.

3Select Protocol -> Ping/TraceRoute in the Navigation Tree. The Ping/Traceroute screen is displayed.

Image 91

3Com Webcache 3000 (3C16116), Webcache 1000 (3C16115) manual What are System, Diagnostics?, Pinging Other, Devices

Contents

SuperStack 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents II Webcache Features System Time Performance Monitoring III Command Line Interface Problem Solving Returning Products for Repair Page About this Guide Icon Description ConventionsConvention Description Pddtechpubscomments@3com.com RelatedDocumentation Comments Registration ProductSite Getting Started Page Reduced Web Latency What isWebcache? Reduced Network Traffic Supervisor Controlled Web AccessWebcache 3Com Network Color Indicates Cache Storage Status LEDs View DetailLink Status LEDs LED Color Indicates Activity LED Power/Self test LED LEDs Caching Mode Feature Webcache 1000/3000 Port SpeedDuplex Mode DNS Server Default Router NTP Network Time Protocol Disabled Introducing the Webcache Installing the Webcache Choosing a Suitable Package ContentsSite Webcachemounts Rack-Mounting Kit Contents Fitting a Rack-Mounting Bracket to the Webcache Fitting a Rack-Mounting Rail to the Rear of the Rack Fitting a Rack-Mounting Rail to the Front of the Rack Repeat and for the other side of the rack Webcache Power-upPowering-up Sequence Color State Problem Proxy Cache Deploying Webcache in Your Network Transparent Cache Transparent Cache Deployment Key As a Proxy Forwarder below Setting Up the Webcache for Management Example Setting Up Using a Cross-over Cable Setting Up Over the Test Network Is the default IP address of the Webcache Accessing the Web Interface User name and password screen To connect to the Webcache via the console port Setting Up Through the Console Port Accessing the Command Line Interface Completing the Getting Started wizard before you introduce Wizard SettingsSetting Meaning Default Example Getting Started Cables ConnectingWebcache to Live Network Obtaining a Registered IP Address ConfigurationConcepts IP Addresses Installing the Webcache Host Name Domain Name You cannot enter a host name containing a space character Manual Click LAN Settings Tick Use a proxy serverExplicitly direct its Web requests to the Webcache Proxy Auto Select Manual Proxy ConfigurationFile Scripts Http//intranet Select Automatic Proxy Configuration Click LAN Settings Tick Use automatic configuration script Web Proxy Auto-Discovery Wpad protocol is not supported by Without delays caused by WpadWeb Proxy Auto-Discovery Third-party Tools Web ProxyAuto-Discovery Resources Chapter System Events Performance Monitoring System DiagnosticsSoftware Upgrade and Installation Chapter Managing the Webcache System Time SecurityPage Software Interfaces Management Interface Default UserAdmin user name is case-sensitive Logging in as a Accessing the Web Interface Banner Understanding the The Web Interface Help View ToolbarSummary View Device View Unit Hotspot Device MimicConsole Port Hotspot LAN Port Hotspot Device Summary SymbolBehavior Area Information Managing the Webcache System Time Protocol Server Network TimeProtocol? Choosing a Manually ConfiguringProtocol System Time System Time Username as soon as possible Passwords?Setting Passwords What are Security of the Webcache. When password recovery is enabled Account no passwordAccess to the management interfaces Enabled on the Webcache Password for the admin username Password RecoveryPerforming Security WEB Access Site Blocking Check Enable Web Site BlockingExample Domain Name Rules What is Web Client Blocking? Log in to the Web interface Click Device View on the Toolbar Client Blocking Bypass the Webcache entirely after reading the Browser See Proxy Auto Configuration PAC File Scripts onAccess log to the FTP server Access logs contain the following fields Field Description Logging Log Access LogsAnalyzing Controlling and Monitoring WEB Access Notification System Events Webcache has failed its Power On Self Test Check Enable Email Notifcation of System EventsNew software upgrade is available Software upgrade has succeeded Software upgrade has failed System events occur. An Snmp trap is a message generated by It. You can configure the network management station to logSnmp Traps Cache storage device has failed Click OK Traps Caching Monitoring? Hit and Miss Rate % Bandwidth Saving %Request Rate sec-1 CPU Load % SystemHit and Miss Latencies msec Throughput Kbits/sec DNS Lookups sec Disk Activity secNetwork Packets sec New TCP Connection sec Devices Diagnostics?What are System Pinging Other Route Tracing IPAddresses Performing a Trace System Log is primarily intended to be used by your System Administrator and 3Com support personnel to troubleshootSystem Log That worked are displayed Special.asp Log System Diagnostics Installation For more information about Snmp Traps, see Snmp Traps on Upgrades Performing an Automatically Detected Software Upgrade Performing a Software Upgrade Discard Upgrade View Upgrade Version Release NotesUpgrade Now Upgrade Later Performing a Manual Software Upgrade Performing a What is a SoftwareInstallation? Installation Restoring ConfigurationsConfigure the settings of the replacement Webcache Saving Example Web interface Matching configuration file to restore the settingsRestoring a Interface Click Restore. The restore process begins III Command Line Interface 108 Accessing Command Line Interface Command Line Console port Accessing Command Line Interface Security menu GettingStarted commandLogout command Protocol menu To enter abbreviated commands To enter a simple commandTo enter multiple commands To enter commands that require values Quick Guide to Commands Enter a valid subnet mask Following prompt is displayed Basic setup information for the WebcacheFollowing prompt is displayed Enter a valid IP address Following prompt is displayed Enter a valid time Enter the new password for the admin userEnter a valid domain name Following prompt is displayed Enter a valid date Following prompt is displayed Automatically log you out Command on the Top-level menuExiting Displaying Changing IP-related Information Enter a valid gateway IP address Specify an IP address to be tracedEnter a valid domain name Enter yes to reset the IP address for the Webcache Resetting IP Information to Factory Default SettingsEnter a valid Domain Name System DNS Server IP address To display the IP information, at the Top-level menu, enter Information Displaying Changing the AdminPassword No password Following example prompt is displayed Displaying Changing Webcache Information Functions What Happens During an Initialization? What Happens During a Reboot? Management menu Specifying aTo specify the name At the Top-level menu, enter System Name Enter a community string for the admin user nameTo set the community string At the Top-level menu, enter Following read-only fields are displayed Hardware Version Time Since ResetContact Software Version Problem Solving 128 Accessing the Webcache via the Console Line Solving Web Accessing the Webcache via TelnetInterface Problems You cannot access the Webcache using Telnet You cannot access the Web interface System Time does not update in the Web interface Problems Solving CommandLine Interface No Web sites can be accessed using the Webcache PerformanceCheck ProblemsSolving Webcache The performance of the Webcache is poor Solving Webcache Performance Problems Problem Solving Appendices and Index 138 Safety Information Personnel only Important SafetyPower Cord Set This must be approved for the country where it is used France and Peru only Only Calibre 18 AWG Type SV ou 5J Conducteurs Consignes importantes de sécuritéCordon électrique Il doit être agréé dans le pays dutilisation Consignes importantes de sécurité Das Gerät muß geerdet sein Wichtige Sicherheitsinformat ionenNetzstecker Bezeichnung Neutral tragen †Impédance à la terre Appendix a Safety Information Category PIN -OUTS PC-AT Serial Cable Pin-outsNull-Modem Cable Pin to RS-232 25-pin Modem Cable 9-pin to RS-232 25-pin Pin Number Signal Function Appendix B Cable Specifications and PIN-OUTS Environmental Requirements Physical DimensionsSafety Power Supply Standards Supported Protocols Used for AdministrationTerminal Emulation Online Technical Services Hostname ftp.3com.com Europe and South Africa Asia, Pacific Rim Country Telephone Number Fax Number Returning Products for Repair Appendix D Technical Support Glossary Gateway EthernetFast Ethernet Full duplex Protocol LAN portLatency Line speed Glossary Glossary Glossary Index Index LAN Snmp Index Index 3COM END User Software License Agreement GNU General Public License Version 2, June Page No Warranty Page Regulatory Notices