Country Telephone Number Fax Number | 3Com Webcache 1000 (3C16115)

156APPENDIX D: TECHNICAL SUPPORT

Returning Products Before you send a product directly to 3Com for repair, you must first

for Repairobtain an authorization number. Products sent to 3Com without authorization numbers will be returned to the sender unopened, at the sender’s expense.

To obtain an authorization number, call or fax:

Country	Telephone Number	Fax Number

Asia, Pacific Rim	+ 65 543 6500	+ 65 543 6348
Europe, Middle East and Africa	+44 (0)1442 435529	+ 44 (0)1442 436722
Central and South America	525 201 0075
Argentina	0810 222 3266
Bolivia	511 241 1691
Brazil	0800 133266 or
	55 11 5643 2700
Caribbean	525 201 0004
Chile	562 240 6200
Colombia	525 201 0004
Ecuador	525 201 0004
Mexico	525 201 0004
Paraguay	525 201 0004
Peru	511 241 1691
Uruguay	525 201 0004
Venezuela	525 201 0004

From the following countries, you may call the toll-free numbers; select option 2 and then option 2:

Austria	0800 297468
Belgium	0800 71429
Denmark	800 17309
Finland	0800 113153
France	0800 917959
Germany	0800 1821502
Hungary	00800 12813
Ireland	1800553117
Israel	1800 9453794
Italy	1678 79489
Netherlands	0800 0227788
Norway	800 11376
Poland	00800 3111206
Portugal	0800 831416
South Africa	0800 995014
Spain	900 983125
Sweden	020 795482
Switzerland	0800 55 3072
U.K.	0800 966197

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Image 156

3Com Webcache 1000 (3C16115), Webcache 3000 (3C16116) manual Country Telephone Number Fax Number

Contents

SuperStack 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents II Webcache Features System Time Performance Monitoring III Command Line Interface Problem Solving Returning Products for Repair Page About this Guide Conventions Icon DescriptionConvention Description Related DocumentationComments Pddtechpubscomments@3com.com Product RegistrationSite Getting Started Page What is Webcache?Reduced Network Traffic Reduced Web Latency Controlled Web Access Webcache3Com Network Supervisor View Detail Color Indicates Cache Storage Status LEDsLink Status LEDs Power/Self test LED LED Color Indicates Activity LED LEDs Feature Webcache 1000/3000 Port Speed Duplex ModeDNS Server Default Router Caching Mode Network Time Protocol Disabled NTP Introducing the Webcache Installing the Webcache Package Contents Choosing a SuitableSite Rack-Mounting Kit Contents Webcachemounts Fitting a Rack-Mounting Bracket to the Webcache Fitting a Rack-Mounting Rail to the Rear of the Rack Repeat and for the other side of the rack Fitting a Rack-Mounting Rail to the Front of the Rack Power-up Powering-upSequence Webcache Problem Color State Deploying Webcache in Your Network Proxy Cache Transparent Cache Transparent Cache Deployment As a Proxy Forwarder below Key Setting Up the Webcache for Management Example Setting Up Over the Test Network Setting Up Using a Cross-over Cable Accessing the Web Interface Is the default IP address of the Webcache User name and password screen Setting Up Through the Console Port To connect to the Webcache via the console port Accessing the Command Line Interface Wizard Settings Setting Meaning Default ExampleGetting Started Completing the Getting Started wizard before you introduce Connecting Webcache toLive Network Cables Configuration ConceptsIP Addresses Obtaining a Registered IP Address Installing the Webcache Host Name You cannot enter a host name containing a space character Domain Name Click LAN Settings Tick Use a proxy server ManualExplicitly direct its Web requests to the Webcache Select Manual Proxy Configuration Proxy AutoFile Scripts Http//intranet Click LAN Settings Tick Use automatic configuration script Select Automatic Proxy Configuration Without delays caused by Wpad Web ProxyAuto-Discovery Web Proxy Auto-Discovery Wpad protocol is not supported by Web Proxy Auto-DiscoveryResources Third-party Tools System Diagnostics Software Upgrade and InstallationChapter Managing the Webcache System Time Security Chapter System Events Performance MonitoringPage Management Software Interfaces Default User Admin user name is case-sensitiveLogging in as a Interface Accessing the Web Interface Understanding the The Web Interface Banner Toolbar Summary ViewDevice View Help View Device Mimic Console Port HotspotLAN Port Hotspot Unit Hotspot Device Summary SymbolBehavior Information Area Managing the Webcache System Time Network Time Protocol?Choosing a Protocol Server Configuring ProtocolSystem Time Manually System Time Passwords? Setting PasswordsWhat are Username as soon as possible Account no password Access to the management interfacesEnabled on the Webcache Security of the Webcache. When password recovery is enabled Password Recovery Password for the admin usernamePerforming Security WEB Access Check Enable Web Site Blocking Site BlockingExample Domain Name Rules What is Web Client Blocking? Client Blocking Log in to the Web interface Click Device View on the Toolbar See Proxy Auto Configuration PAC File Scripts on Access log to the FTP serverAccess logs contain the following fields Bypass the Webcache entirely after reading the Browser Logging Field Description Access Logs LogAnalyzing Controlling and Monitoring WEB Access System Events Notification Check Enable Email Notifcation of System Events New software upgrade is availableSoftware upgrade has succeeded Software upgrade has failed Webcache has failed its Power On Self Test It. You can configure the network management station to log Snmp TrapsCache storage device has failed Click OK System events occur. An Snmp trap is a message generated by Traps Monitoring? Caching Bandwidth Saving % Hit and Miss Rate %Request Rate sec-1 System Hit and Miss Latencies msecThroughput Kbits/sec CPU Load % Disk Activity sec Network Packets secNew TCP Connection sec DNS Lookups sec Diagnostics? What are SystemPinging Other Devices Tracing IP AddressesPerforming a Trace Route Administrator and 3Com support personnel to troubleshoot System LogThat worked are displayed System Log is primarily intended to be used by your System Special.asp Log System Diagnostics Installation Upgrades For more information about Snmp Traps, see Snmp Traps on Performing a Software Upgrade Performing an Automatically Detected Software Upgrade View Upgrade Version Release Notes Upgrade NowUpgrade Later Discard Upgrade Performing a Manual Software Upgrade What is a Software Installation?Installation Performing a Configurations Configure the settings of the replacement WebcacheSaving Restoring Example Matching configuration file to restore the settings Restoring aInterface Web interface Click Restore. The restore process begins Command Line Interface III 108 Accessing Command Line Interface Accessing Command Line Console port Command Line Interface GettingStarted command Logout commandProtocol menu Security menu To enter a simple command To enter multiple commandsTo enter commands that require values To enter abbreviated commands Commands Quick Guide to Basic setup information for the Webcache Following prompt is displayedEnter a valid IP address Following prompt is displayed Enter a valid subnet mask Following prompt is displayed Enter the new password for the admin user Enter a valid domain name Following prompt is displayedEnter a valid date Following prompt is displayed Enter a valid time Command on the Top-level menu ExitingDisplaying Changing IP-related Information Automatically log you out Specify an IP address to be traced Enter a valid gateway IP addressEnter a valid domain name Resetting IP Information to Factory Default Settings Enter yes to reset the IP address for the WebcacheEnter a valid Domain Name System DNS Server IP address Information To display the IP information, at the Top-level menu, enter Changing the Admin PasswordNo password Displaying Displaying Changing Webcache Information Functions Following example prompt is displayed What Happens During a Reboot? What Happens During an Initialization? Specifying a Management menuTo specify the name At the Top-level menu, enter Enter a community string for the admin user name To set the community string At the Top-level menu, enterFollowing read-only fields are displayed System Name Time Since Reset ContactSoftware Version Hardware Version Problem Solving 128 Accessing the Webcache via the Console Line Accessing the Webcache via Telnet Interface ProblemsYou cannot access the Webcache using Telnet Solving Web You cannot access the Web interface System Time does not update in the Web interface Solving Command ProblemsLine Interface PerformanceCheck Problems No Web sites can be accessed using the WebcacheSolving Webcache The performance of the Webcache is poor Solving Webcache Performance Problems Problem Solving Appendices and Index 138 Safety Information Important Safety Power Cord SetThis must be approved for the country where it is used Personnel only Only France and Peru only Consignes importantes de sécurité Cordon électriqueIl doit être agréé dans le pays dutilisation Calibre 18 AWG Type SV ou 5J Conducteurs Consignes importantes de sécurité Wichtige Sicherheitsinformat ionen Das Gerät muß geerdet seinNetzstecker Bezeichnung Neutral tragen †Impédance à la terre Appendix a Safety Information PIN -OUTS Category Pin-outs Null-Modem CablePin to RS-232 25-pin PC-AT Serial Cable Pin Number Signal Function Modem Cable 9-pin to RS-232 25-pin Appendix B Cable Specifications and PIN-OUTS Physical Dimensions SafetyPower Supply Environmental Requirements Protocols Used for Administration Standards SupportedTerminal Emulation Services Online Technical Hostname ftp.3com.com Asia, Pacific Rim Europe and South Africa Country Telephone Number Fax Number Returning Products for Repair Appendix D Technical Support Glossary Ethernet Fast EthernetFull duplex Gateway LAN port LatencyLine speed Protocol Glossary Glossary Glossary Index Index LAN Snmp Index Index 3COM END User Software License Agreement GNU General Public License Version 2, June Page No Warranty Page Regulatory Notices