TROUBLESHOOTING
22 Troubleshooting
This chapter contains information on how to solve common operational problems, see table 12 on page 126, and warnings, see table 13 on page 126, you may receive. Go through the following lists if you encounter any problems. If the checklists do not solve the problem, contact the system administrator. If others have similar problems, there may be a system error.
Table 12 Operational problems
Fault | Probable cause | Action or comment | |
|
|
| |
No display | The battery level is | Charge the battery. | |
| low or the phone is |
| |
| defective. |
|
|
|
|
|
|
No ringing | The mute icon | is | Make a long press on |
| shown in the display, | , or increase | |
| or ringer volume set | volume. | |
| to silent, or the phone | ||
|
| ||
| is defective. |
|
|
|
|
|
|
Signal strength icon | Out of system |
| Enter coverage area. |
off | coverage area or the |
| |
| phone is defective. |
| |
|
|
|
|
Call is switched off | The phone is |
| Contact the system |
after 2 seconds | defective. |
| administrator. |
|
|
|
|
Table 13 Error or warning messages |
|
| |
Display shows | Probable cause | Action or comment |
|
|
|
Enter PIN | The phone’s lock is | Enter the required |
| activated. | PIN code. If you have |
|
| lost the PIN code, |
|
| configure a new or do |
|
| a factory reset in |
|
| WinPDM. |
|
|
|
No access | The network is in | Switch off the phone |
| range, but no access | and then switch it on |
| rights. | again. |
|
|
|
126 |
