Troubleshooting | Aastra Telecom DT690 instruction

TROUBLESHOOTING

22 Troubleshooting

This chapter contains information on how to solve common operational problems, see table 12 on page 126, and warnings, see table 13 on page 126, you may receive. Go through the following lists if you encounter any problems. If the checklists do not solve the problem, contact the system administrator. If others have similar problems, there may be a system error.

Table 12 Operational problems

Fault	Probable cause		Action or comment

No display	The battery level is		Charge the battery.
	low or the phone is
	defective.

No ringing	The mute icon	is	Make a long press on
	shown in the display,		, or increase
	or ringer volume set		volume.
	to silent, or the phone		volume.
	to silent, or the phone
	is defective.

Signal strength icon	Out of system		Enter coverage area.
off	coverage area or the
	phone is defective.

Call is switched off	The phone is		Contact the system
after 2 seconds	defective.		administrator.

Table 13 Error or warning messages

Display shows	Probable cause	Action or comment

Enter PIN	The phone’s lock is	Enter the required
	activated.	PIN code. If you have
		lost the PIN code,
		configure a new or do
		a factory reset in
		WinPDM.

No access	The network is in	Switch off the phone
	range, but no access	and then switch it on
	rights.	again.

1424-EN/LZT 103 088 Uen D3 2010-11-16

126

Image 126

Aastra Telecom DT690 manual Troubleshooting, Fault Probable cause Action or comment

Contents

Aastra DT690 Cordless Phone for MX-ONE Copyright Disclaimer Introduction Preparing for UseAbout this User Guide Software Version Ipei and Ipdi Codes Out of Range Accessibility and Voice QualityOperating area Standby Time Safety Instructions Precautions 1424-EN/LZT 103 088 Uen D3 EU and Efta only Portables without Bluetooth Portables with BluetoothRegulatory Compliance Statements USA and Canada only Exposore to Radio Frequency Signals SAR values With Bluetooth Without BluetoothFCC Compliance Statements Bluetooth Qualified Design ID Information to UserIC Requirements for Canada 2Battery Environmental RequirementsCordless Telephone 1424-EN/LZT 103 088 Uen D3 Disposal of Telephone and Batteries Multifunction button Speaker volume up keySpeaker volume down key Soft keys Functions and Accessories 1Accessories CaseAntenna Loudspeaker BatteryDisplay Information Microphone Soft keys Idle phone Incoming call System Connection MessagesOutgoing call Shown in display Indicating Description Display Icons Icon Description Voice mail message BluetoothBluetooth headset New voice mail message Menu Tabs Menu Structure Main menu with the Messaging icon selected Calls Menu An overview of the Calls menu is presented in on Contacts Menu Messaging Menu An overview of the Messaging menu is presented in on My Favourites Menu Short cuts Menu Connection Menu An overview of the Connection menu Is presented in on Settings Menu An overview of the Settings menu is presented in on Call Menu Dtmf Customizing the Menu Structure Tones Tone Description Desk PDM Charger Indicator IndicatorsPhone Indicator Indicator Description Returns to Not logged in to Switching On and Off Switching OnSwitching Off Logging On Logging Off Incoming Calls Answering Calls Ending a Call Mute Ring SignalRejecting a Call Silent Ringing Parallel Ringing Disabling Parallel Ringing TemporarilyRestoring Parallel Ringing 1424-EN/LZT 103 088 Uen D3 Outgoing Calls Calling Dialing From Contacts Dialing Using a Pre-programmed Hot Key or Soft KeyDialing a Number From the Call List Dialing a Number from a Text Message Number Presentation Restriction Loudspeaking Handsfree 1Callback When You Receive a Busy ToneLast External Number Re-dial 1.1 Ordering Callback for an Extension 1.3 Canceling a Single callback 1.2 Ordering Callback for an External Number 1.4 Canceling All Callbacks 3IntrusionOrdering Call Waiting Bypass Speed Dialing3.1 Ordering Intrusion On a Busy Extension Voice Dialing Authorization CodesCommon Authorization Code 1.1 Opening the Extension For a Single Call 2.1 Individual Authorization Code1.3 Locking the Extension 2.2 Making Calls While the Phone Is Locked 2.5 Changing the Individual Authorization Code 2.3 Opening the Phone Call List Opening the Call List Saving a Number in the Call List Deleting a Number From the Call ListSelect More and Edit number Contacts Company PhonebookDialing a Contact from the Local or Searching by Name Dialing a Contact from the CentralPhonebook Optional Searching by Number Adding a Name and a Number Changing a Name and a NumberViewing Last Search Result Deleting a Name and a Number Select Delete contact and press Select Number Input Mode Text Input ModeWriting Text and Numbers Special Characters Available characters Shortcuts 10.1 Soft KeysSelect Control question, and press Select 10.2 Hot Keys 10.3 Navigation KeysSelect Navigation keys and press Select 10.4 Multifunction ButtonSelect Control question and press Select Select Control question, and press Select 11.2 Deleting a Favorite Favorites11.1 Adding a Favorite 12.2 Loudspeaking Handsfree Volume Control12.1 12.3 12.4 InquiryOpening Contacts During Call Transfer 12.5.1 Ending Inquiry Call12.5.2 Refer Back 12.7 Blind Transfer 12.8Call Parking On Hold 12.8.1 Resuming a Call 12.9 Answering a Call Waiting Call12.9.1 Putting the Ongoing Call On Hold 12.8.2 Resuming a Call on Another Extension Conference 12.9.2 Terminating the Ongoing Call 12.11 Dialing During a Connected Call 13.1 Diversion from Call Services Menu 13.1.1 Ordering Diversion of Incoming Calls 13.2 13.1.2 Canceling Diversion13.2.2 Cancelling Internal Follow-me Internal Follow-me 13.2.3 Remote Programming of Follow-me 13.3External Follow-me 13.3.1 Ordering External Follow-me 13.3.2 Cancelling External Follow-me 13.3.3 Remote Programming of External Follow-Me Office Phone 13.4 Personal NumberActivating or Changing Personal Number From Your 13.4.1 External Phone Cancelling Personal Number From Your Office PhoneActivating or Changing Personal Number From an 13.4.2 13.4.4 Cancelling From External Phone 13.4.5 Creating and Using Search Profiles Profile 1 In office Search Type of phone or Phone number Ring time Settings Form For Search Profiles13.5 Answering position Seconds 13.6 Remote Programming of Diversion 13.6.1 Remote Programming of Direct Diversion 13.6.2 Remote Programming of Diversion on No Answer 13.6.3 Remote Programming of Diversion on Busy Press *212* extension number to divert # Absence Information Optional 14.1 Ordering Absence Information For Your Extension 14.2 Cancelling Absence Information For Your Extension Administrator regarding the available absence codes14.3 Ordering Absence Information For Another Extension Cancelling Absence Information For Another 14.4 Messages 15.1 Text Messages SMS15.1.1 Receiving a Message 15.1.1.1 Replying to a Message 15.1.1.2 Deleting a Message 15.1.1.3 Calling the Sender of a Message 15.1.1.4 Calling a Phone Number Included In a Message15.1.1.5 Saving a Number Included In a Message Select Write new message, and press Select 15.1.2 Writing and Sending a Message15.1.3 Forwarding a Message 15.1.2.1 Opening a Sent Message 15.2.1 Answering a Manual Message Waiting 15.2Manual Message Waiting MMW 15.2.2 Ordering an MMW Indication Voice Mail Optional 15.2.3 Cancelling an MMW Indication15.3 15.3.1 Activating Voice Mail 15.3.2 Listening To Voice Mail 15.3.2.1 Listening To New Voice Mail Directly15.3.2.2 Listen to New Voice Mail Later 1424-EN/LZT 103 088 Uen D3 16.1 16.216.3 16.3.1 Answering a Group Call 16.3.2 Leaving the Group Temporarily16.3.3 Reentering the Group 17.1 Account Code 17.1.1 Ongoing External Call 17.3 General Deactivation 17.4 Night Service17.2 Call Statistics 17.3.1 Ordering General Deactivation Malicious Call Tracing 17.5 Emergency Mode17.6 17.6.1 Ordering Call Tracing 17.7 Direct Inward System Access Disa 17.7.1 Calling With an Common Authorization Code17.7.2 Calling With an Individual Authorization Code Settings 18.1Sound and Alerts 18.2.1Brightness 18.1.5 Setting the Key SoundDisplay 18.1.4 Message Alert 18.2.3Contrast 18.3.1 Setting Time Format18.3 Time and Date 18.2.2 Screen Saver 18.3.2 Setting Date Format 18.4 Phone Locks 18.4.3 Activating Phone Lock 18.4.1 Activating Automatic Key Lock18.4.2 Activating Manual Key Lock Select Automatic key lock and press Select 18.4.4 Deactivating Phone Lock 18.4.5 Changing PIN CodeSelect Auto phone lock and press Select Changing the Owner ID 18.518.6 Changing Answering Methods 18.7 18.6.2 Automatic Answer Headset Mode18.6.3 Loudspeaking Handsfree Mode Changing Menu Language 18.8 Changing Text Size for Messages 19.1.2 Disabling Bluetooth Bluetooth19.1.1 Enabling Bluetooth 19.1.3 Connecting a Bluetooth Headset 19.2.1 Selecting a System 19.2.1.1 Setting System PrioritySystem Select Change system and press Select 19.2.2 Subscribing To a New System 19.2.3 Unsubscribing From a System 19.3 Charger 19.2.4 Renaming a System19.3.1 Redirecting Calls and Messages While Charging 19.3.2 Switching Off the Phone While Charging 19.3.4 Deactivating the Charging Mode19.3.3 Muting the Phone While Charging 19.4 Headset Profiles 20.2 Profiles20.1 Adding a New Profile 20.3 Editing a Profile 21.1.1 Charging the Battery InstallationBattery 21.1.2 Charging Spare Batteries 21.2.1Headset Accessories21.1.3 Replacing the Battery 21.2.2 Belt Clip 21.2.3 Leather Casing 21.2.2.1 Attaching a Standard Clip Hinge Type21.2.2.2 Attaching a Security Clip Swivel Type 21.3.1 Desk Charger Chargers21.2.4 Security String 21.3.2 Desk PDM Charger 21.3.4 Battery Pack Rack Charger 21.3.3 Rack PDM Charger 21.4.1.1 Activating a Bluetooth Headset Bluetooth Headset Optional21.4.1 Using a Bluetooth Headset 21.4 21.4.2 Calling With Bluetooth 21.4.1.2 Removing a Bluetooth Headset21.4.1.3 Changing the Name of the Bluetooth Headset Switching from Bluetooth To a Headset With Cord Operation Notice Operation Area 21.5WinPDM and Cpdm Out of Range Troubleshooting Fault Probable cause Action or commentDisplay shows Probable cause Action or comment Service Needed Moment Glossary Cpdm Park Feature Codes Telephony Function Codes 1424-EN/LZT 103 088 Uen D3 132 133 1424-EN/LZT 103 088 Uen D3