Pitney Bowes DA300 Chapter 6

Troubleshooting

This chapter lists some common

printer problems and offers sug-

gestions on how to fix them.

In this chapter:

Problems and Solutions.......... 6-2

Feed Problems........................ 6-2

Print Quality Problems............ 6-3

Interface Problems ................. 6-4

Motor Problems ...................... 6-5

Barcode Problems ..................6-5

Other Problems....................... 6-6

Chapter 6

Contents

Main Safety EN60950 (IEC950) Canadian Interference-Causing Equipment Regulations FCC Notice Page Chapter 1- DA300 Overview Chapter 2 - Setting Up the DA300 Printer Chapter 3 - DA300 Basics Chapter 4 - Using DA300 With Your Computer Chapter 5 - Printer Maintenance Chapter 6 - Troubleshooting Appendix A - Control Panel Menus Appendix B - DA300 Specifications Page Chapter 1 The DA300 Printer Overview 1 DA300 Printer - Overview Using This Guide Welcome to DA300 Printer - Overview 1 System Requirements 1 DA300 Printer - Overview (800) 253-6565 Getting Help http://www.pb.com/support Page Page Chapter 2 Setting Up the DA300 Printer Page Package Contents Page Choosing a Location for Your Printer Important Safety Notes 2 Setting Up the DA300 Printer Important Safety Notes (continued) 2 Setting Up the DA300 Printer (continued) Page Page Connecting to Your Computer Page Page Page Chapter 3 DA300 Basics Features Speed Print Qualities Internal Fonts Font Size DA300 Basics 3 Features Material Thickness Media Size Approved Media Types Page Page 1. Set the Separator Gap 1. Set the Separator Gap (continued) Page Page Page 5. Load Material Page 7. Adjust the Media Thickness Lever 8. Adjust the Exit Rollers 9. Print a Test Piece Page Chapter 4 Using the DA300 With Your Computer Software Installing the Software Page Page Page Page Page Page Page Page Page Page Page Properties Window Page Page Page Envelope Designer Plus Chapter 5 Printer Maintenance Page Page Page Chapter 6 Troubleshooting 6 Troubleshooting Problems and Solutions Feed Troubleshooting 6 Print Quality Page Page Page Troubleshooting 6 Other Page Appendix A Control Panel Page Menus Page Main Menu Menu Options Using the Main Menu NOTE: An asterisk (*) displays next to the chosen setting when you scroll through the menu options 1. Address Layout Page 1. Address Layout 2. Print Quality 3. Font Selection 3. Font Selection 4. Barcode 4. Barcode 5. Address Recovery 7. Job Settings 6. Clear Counter 7. Job Settings Setup Menu Page Page Page Page Page Page DA300 Printer Operator Guide A-24 MSB LSB 6. Hex Dump Mode (continued) Page Page Page Page Page Page Appendix B Page Operating the Printer 4 Centronics Parallel Pin Assignments DA300 Printer Operator Guide B-3 Page Page Page Page Page Material 4 Operating the Printer Envelope Sizes Page A B C D E G H I J L N O P Q R T S U W