Pitney Bowes DA300 manual Troubleshooting, Problems and Solutions Feed Problems

6 • Troubleshooting

Problems and Solutions

Before calling our Customer Support Center or your Pitney Bowes Customer Service Representative, look for your problem below. If you can solve the problem your- self, you will be able to resume printing sooner. Also, go to our website at www.pitneybowes.com/support for the latest up-to-date support information.

Feed Problems

Problem	Intermittent Feed
Reason:	Material prop not used.
Solution:	The material prop adds a gentle slope to
	the stack and helps feeding. If you're using
	the prop, check the H-Block gap for
	proper separation. Also make sure the
	wire frame is centered under the material.
	(See pages 3-8 and 3-12.)
Reason:	Dirty feed rollers.
Solution:	Clean the feed roller with denatured
	alcohol. DO NOT use any other solvents or
	detergents. They could damage the feed
	rollers.
Reason:	Paper dust present (yellow or white
	residue), blocking feed sensor.
Solution:	Clean sensor with compressed air (see
	page 5-3).

Problem	Multifeed (Feeds Doubles) or Skewing
Reason:	Separators (H-blocks) not set correctly.
	Also feed fence set incorrectly.
Solution:	Adjust H-blocks to thickness of material
	(see page 3-6). Check feed fence position
	(see page 3-10.

6-2 DA300 Printer Operator Guide