Pitney Bowes DA300 manual Interface Problems

6 • Troubleshooting

Print Quality Problems (continued)

Problem	Unwanted Bolding
Reason:	Escape sequence turning on bold or bold
	selection in printer's menu options is set to
	bold.
Solution:	Turn off bolding in software and/or turn
	bold selection in printer menu OFF. See
	Appendix A for instructions. If problem still
	exists, call Pitney Bowes for service.
Problem	Addresses "Walking"
Reason:	Incorrect Address Setup.
Solution:	Count carriage returns and line feeds and
	adjust Lines Per Address to the same
	number.
Reason:	Address Termination should be Form Feed.
Solution:	Set Address Setup for 8 lines. Check Line
	Termination: CR=CR, LF=LF.

Interface Problems

Problem	No Communications, Printer Does Not
	Respond
Reason:	Incorrect print driver, bad parallel cable,
	bad printer controller board.
Solution:	Use DA300 print driver; replace parallel
	cable. Make sure cable connections are
	tight. If the problem still persists, call
	Pitney Bowes for service.

6-4 DA300 Printer Operator Guide