Troubleshooting • 6
Motor Problems
Barcode Problems
Problem | Motor Turning but no Feed Roller Movement |
Reason: | Mechanical problem. |
Solution: | Call Pitney Bowes for Service. |
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Problem | Barcode (Lower Right) is not Printing |
Reason: | Barcode not enabled |
Solution: | Turn barcode ON using Envelope Designer™, |
| or the DA300 print driver or the printer’s |
| control panel menus. |
Reason: | Missing ZIP Code. |
Solution: | Insert ZIP Code. |
Reason: | Invalid ZIP Code format. |
Solution: | Check ZIP Code for invalid character. |
| Example: Zero (0) can only be the number, |
| not the letter (O). Verify that there is a dash |
| inserted between the 5 + 4 ZIP Code per |
| the USPS Domestic Mail Manual (DMM). |
Reason: | Address too low. |
Solution: | Verify the bottom of the last line of the |
| address field is not less than 5/8" from |
| bottom edge of the media |
DA300 Printer Operator Guide |
