Pitney Bowes DA300 manual Print Quality Problems

Troubleshooting • 6

Print Quality Problems

Problem	No Print
Reason:	Ink cartridge problem.
Solution:	Purge ink cartridge. Clean cartridge with
	soft cotton cloth and water. Change to a
	new cartridge.
Problem	Gray or Light Print
Reason:	Ink supply is low.
Solution:	Check adjustment of the media thickness
	lever (page 3-13). If this fails to correct the
	problem, replace ink cartridge (pages 2-13,
	2-14).
Problem	Address Smudging
Reason:	Incorrect media thickness lever setting.
	Also, ink may not dry on very high gloss
	material.
Solution:	Check whether media thickness lever is
	adjusted too low (page 3-13). Try using
	less glossy material.
Problem	Address Printing is not Sharp
Reason:	Incorrect media thickness lever setting.
	Also, unsuitable material.
Solution:	Check whether envelope thickness lever is
	adjusted too high (page 3-13). Print quality
	is less sharp when using Tyvek, recycled
	or glossy media.

DA300 Printer Operator Guide 6-3