ADS Technologies SBG1000 manual Troubleshooting, Problem Possible Solutions, 129

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Basic Gateway TCP/IP Wireless Print Server USB

Troubleshooting

If the solutions listed here do not solve your problem, contact your cable provider. Before calling your cable provider, try pressing the reset button on the rear panel. Resetting the SBG1000 may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in “Front-Panel Lights and Error Conditions”

Problem	Possible Solutions
Green power icon	Check that the SBG1000 is properly plugged into the electrical outlet.
light is off	Check that the electrical outlet is working.
	Press the Reset button.
Cannot send or	On the top front panel, note which is the first light (starting from the left) that is off. This light
receive data	indicates where the error occurred as described in “Front-Panel Lights and Error Conditions”.
	If you have cable TV, check that the TV is working and the picture is clear. If you cannot
	receive regular TV channels, the data service will not function.
	Check the coaxial cable at the SBG1000 and wall outlet. Hand-tighten if necessary.
	Check the IP address. Follow the steps for verifying the IP address for your system. See
	Configuring TCP/IP. Call your cable provider if you need an IP address.
	Check that the Ethernet cable is properly connected to the SBG1000 and the computer.
A wireless client(s)	Perform the first four checks in “Cannot send or receive data.”
cannot send or	Check whether the wireless interface is enabled on the Wireless > NETWORK Page.
receive data	Check whether you configured the ESSID on the Wireless > NETWORK Page and checked
	Disable ESSID Broadcast on the Wireless > SECURITY — advanced Page. Then ensure that
	the network name (ESSID) on each affected wireless client is identical to the ESSID on the
	SBG1000.
	Check whether you configured a WEP key on the Wireless > SECURITY — basic Page. If you
	configured a WEP key on the SBG1000, ensure that each affected wireless client has the
	identical WEP key. If this does not solve the problem, check whether the client wireless
	adapter supports the type of WEP key configured on the SBG1000.

Check whether you enabled Allow Only Listed Stations Access on the Wireless > SECURITY

—advanced Page. If you enabled Allow Only Listed Stations Access, ensure that the MAC address for each affected wireless client is correctly listed under STATIONS.

For an overview, see “Setting Up the Wireless LAN”.

Problems related to	Remove the USB driver. Follow the appropriate procedure for your system in “Setting Up a
unsuccessful USB	USB Driver”.
driver installation
The printer icon is	Check the printer cable connection and power the printer and SBG1000 off and on again.
not displayed	Verify that Enable printer is checked on the Printer CONFIGURATION > basic page.
The SBG1000 Setup	The web cache is full or close to full. In Internet Explorer, choose Internet Options from the
Program will not	Tools menu, and click the General tab. Click Delete Files and Clear History. Then try Starting
start	the SBG1000 Setup Program again.

Home Print

X	129	SBG1000 User Guide
Exit