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AP5616, AP5610, AP5615
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Troubleshooting
Install
Password
Default browser
To set a screen delay
Connecting the KVM switch
Enabling and configuring Snmp
To reset a KVM server module
Diagnostic test details
Network Access Software
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Contents
Digital KVM Switches
USA Notification Canadian Notification
Japanese Notification Korean Notification
APC KVM Switch
Power On
Table of Contents
Basic Operations
Network Access Software
Video Viewer
100
Viii
List of Figures
Table E.1 Ports Used by Network Access Software
Table C.2 Tree view control keyboard and mouse shortcuts
Table C.3 Unit list keyboard and mouse operations
Table D.1 Sun Key Emulation
Features And Benefits
Intelligent cables
Virtual Media
Examples of KVM server modules
Authentication and authorization
OSD graphical user interface
Video
Flash upgradability
Network Access Software
Video Viewer
Ethernet
Target devices
Modem
Installing And Setting Up The KVM Switch
Connecting the KVM switch
To connect and turn on the KVM switch
Connecting a KVM server module to each target device
Setting up the network
To connect a KVM server module to a target device
Connecting local peripheral devices
To connect local peripheral devices to the KVM switches
Adjusting mouse settings
Verifying Ethernet connections
Tiering Multiple KVM Switches
Local user AP5615 switch main
AP5602 switch tiered ACI port
Installing And Starting Up The Web Interface
To tier multiple KVM switches
Supported browsers
Launching the web interface
Installing And Starting Up The Network Access Software
Hardware configuration requirements
Installing the software
Supported operating systems
To install on Linux operating systems
During installation
Mount -t iso9660 devicefile mountpoint
Uninstalling the software
To uninstall the software on Linux
Opening the software
To open the software on Microsoft Windows
Rack Mounting a KVM Switch
Setting up the software
Rack mount safety considerations
To set up the software
Installing a rack mounting bracket
To install a rack mounting bracket
Controlling The Switching System From The Analog Port
Starting The OSD
Connecting a User To a Target Device
To set a screen delay
OSD interface status symbols Symbol Description
To select a target device
Using The OSD
To select the previously selected target device
To disconnect the user from a target device
Configuring The KVM Switch And The OSD
To configure the KVM switch and the OSD interface
To access the Names window
Assigning target device names
To assign names to target devices
Assigning device types
Changing the display behavior
Selecting display language
Controlling the status flag
To select a key combination to start the OSD interface
To select a language for the OSD
Setting the keyboard country code
To specify the status-flag settings
Click Setup Flag
Click Set Position
Setting KVM switch security
To enable the screen saver
To disable the screen saver
To change the keyboard country code
Setting The Preemption Warning
To set or change a password
To disable password protection
To view or change the preemption warning settings
Managing Target Device Tasks Using The OSD
To access the Commands window
Displaying version information
To view version information
Viewing the display configuration
Viewing and disconnecting user connections
Resetting the keyboard and mouse
Upgrading the firmware
Power Controlling Devices
Power window
To reset the local mouse and keyboard
To turn on, turn off or cycle power to a device
PDU Settings window
To view/modify PDU settings
Click Setup PDUs
PDUs window
To view/modify PDU Inlet settings
To view/modify PDU Outlet settings
PDU Inlets window
PDU Outlets window
Scanning The Switching System
To add target devices to the scan list
Running Switching System Diagnostics
To start the Scan mode
To cancel scan mode
Diagnostic test details Test Description
To run diagnostic tests
To access the Broadcast window
Diagnostic test details
Broadcasting To Target Devices
To broadcast to selected target devices
To turn broadcasting off
About the Network Access Software
Window Features
Network Access Software
Adding a KVM Switch
To manually add a KVM switch with an assigned IP address
Customizing the window display
To discover a KVM switch by IP address
Network Access Software
Accessing KVM Switches
Accessing Target Devices
To log in to a KVM switch
To access a target device
Accessing CPS target devices
Enable the Launch built-in application checkbox
To search for a target device in the local database
To auto search by typing in the Unit list
To configure Telnet access directly to a server
Launching The VNC Or RDP Viewer
Customizing Properties
General properties
To view or change general properties
Viewing and changing network properties for a KVM switch
To view or change network properties for a KVM switch
Viewing and changing network properties for a target device
Information properties
Connections properties
VNC Properties
To change information properties
To view connections properties
RDP Properties
To change VNC properties
To change RDP properties
Telnet properties
To change Telnet properties
Customizing Options
Viewing and changing general options
Default browser
Custom field names
To change custom field names
Selected view on startup
To view or change the default browser
HTTP/HTTPS options
DirectDraw support Windows only
To view or change DirectDraw support
VNC options
RDP options
To change VNC options
To change RDP options
Telnet options
To change Telnet options
Managing Folders
Assigning Units
To create a folder
Deleting Units
To delete a unit
Renaming Units
To delete a target device Type, Site, Department or Folder
To rename a unit Type, Site, Department or Folder
Target device naming
Target device name displays
Sorting
Managing The Software Database
Saving and loading a database
Exporting a database
To save a database
To export a database
Accessing Servers From The Web Interface
Viewing and Configuring KVM Switch Settings
To change the network settings
Web Interface Server Status Symbols Symbol Description
To change sessions settings
Click the KVM Switch- Sessions
Setting up user accounts
User Access Level Rights Appliance Operations Administrator
To add or modify a user
User
To change the user password
Locking and unlocking user accounts
To delete a user
To unlock an account
Enabling and configuring Snmp
To disable the Security Lockout feature
To configure general Snmp settings
To specify the length of time a user account remains locked
Viewing and configuring tiered switch connections
Enabling individual Snmp traps
Viewing and resynchronizing server connections
Modifying a server name
Viewing KVM Switch Version Information
Viewing the KVM server modules
KVM server modules sub-category
To reset a KVM server module
Upgrading Firmware
To view version information for a KVM server module
To upgrade KVM switch firmware
Click the Upgrade KVM switch Firmware button
To simultaneously upgrade multiple KVM server modules
Rebooting Your System
To upgrade KVM server module firmware individually
Controlling User Status
To disconnect a user session
Managing KVM Switch Configuration Files
To reboot your system
To read and save a configuration file from a KVM switch
To restore a configuration file to a KVM switch
To save a user database from a KVM switch
To restore a user database file to an KVM switch
Managing User Databases
To configure a rack PDU
To configure a device connected to a rack PDU
Managing Rack PDUs
To control the state of a device connected to a rack PDU
Web Interface
To access the Video Viewer
About The Video Viewer
Video Session Types
To close a Video Viewer session
Video session types Session types Icons Description
Using Preemption
Preemption of a user by an administrator
Icon is visible for a scan mode session
Preemption of a local user/administrator by an administrator
To preempt the current user
Using Exclusive Mode
To enable exclusive KVM sessions on a KVM switch
To access the Video Viewer in exclusive mode
Digital Share Mode
To configure a KVM switch to share KVM sessions
Sharing a digital connection
To share a digital connection
Using Stealth Mode
To enable stealth KVM sessions on a KVM switch
To monitor a target device in stealth mode
Using Scan Mode
Accessing scan mode
Setting scan options
To access scan mode
Using The Thumbnail Viewer
Managing the scan sequence
To set target device credentials from the Thumbnail Viewer
Video Viewer
Adjusting The View
To enable full screen mode
To disable full screen mode
To enable automatic or manual scaling
Additional video adjustment
Manual Video Adjust window
Adjusting Mouse Options
To change the mouse cursor setting
Manual Video Adjust window areas Area Description
Cursor type
Adjusting General Options
Single cursor mode
To change the terminating keystroke for single cursor mode
To adjust general options
Adjusting The Video Viewer Toolbar
Using Macros
Setting the Toolbar Hide Delay time
To change the Toolbar Hide Delay time
Sending macros
Selecting the macro group to display
To display macro groups in the Macros menu
Virtual Media Overview
Before You Begin
Virtual media and USB 2.0 constraints
Booting a computer using virtual memory
Virtual media restrictions
Connecting Local Virtual Media
Configuring Virtual Media Remotely
To enable or disable virtual media
Enabling/disabling virtual media
Connecting Virtual Media Remotely
Setting virtual media options
To set virtual media options using the web interface
Click the Configure tab, then click Appliance Virtual Media
Requirements
Sharing and preemption considerations
Virtual Media sessions
Virtual media window
Virtual media session settings
Virtual media session settings Setting Description
To open a virtual media session
To map a virtual media drive
To unmap a virtual media drive
To display virtual media drive details
Resetting USB media devices
Click USB Reset
Closing a virtual media session
Ldap Authentication Configuration Parameters
Ldap authentication priority
Ldap parameters
To configure Ldap authentication priority parameters
To configure Ldap server parameters
Select Appliance Authentication Server
Ldap server parameters
To configure Ldap search parameters
Select Appliance Authentication Search
Ldap query parameters
KVM switch and target device query modes
To configure Ldap query parameters
Select Appliance Authentication Query
Setting up Active Directory for performing queries
To set up group queries
Appendix a Flash Upgrades
Repairing damaged firmware
To upgrade the KVM switch firmware using the web interface
Updating Network Access Software
To update Network Access Software
To repair damaged firmware
Wiring standards
Table B.1 UTP wiring standards Pin
Appendix B UTP Cabling
UTP copper cabling
Cabling installation, maintenance and safety tips
Appendix C Keyboard And Mouse Shortcuts
Table C.1 Divider pane keyboard and mouse shortcuts
110
Appendix D Sun Advanced Key Emulation
Table D.1 Sun Key Emulation Sun Key US PS/2 Key Combination
112
Appendix E Ports Used By The Software
TCP
Appendix F Product Specification
Serial Port
Network Connection
Local Port
Safety and EMC approvals and markings
Ambient atmospheric condition ratings
User Consoles
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Troubleshooting
Using the documentation
Appendix G Getting Help And Technical Assistance
Appendix H Notices
Trademarks
Page
APC 990-3256A 590-800-501C
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