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APC 990-3256A 590-800-501C
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AP5610
AP5615
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Troubleshooting
Install
Password
Default browser
To set a screen delay
Connecting the KVM switch
Enabling and configuring Snmp
To reset a KVM server module
Diagnostic test details
Network Access Software
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For Technical Support: www.apc.com
APC:
990-3256A
590-800-501C
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Contents
Digital KVM Switches
Japanese Notification Korean Notification
USA Notification Canadian Notification
APC KVM Switch
Power On
Table of Contents
Basic Operations
Network Access Software
Video Viewer
100
Viii
List of Figures
Table C.2 Tree view control keyboard and mouse shortcuts
Table E.1 Ports Used by Network Access Software
Table C.3 Unit list keyboard and mouse operations
Table D.1 Sun Key Emulation
Intelligent cables
Features And Benefits
Examples of KVM server modules
Virtual Media
OSD graphical user interface
Authentication and authorization
Video
Flash upgradability
Video Viewer
Network Access Software
Ethernet
Target devices
Modem
Connecting the KVM switch
Installing And Setting Up The KVM Switch
To connect and turn on the KVM switch
Setting up the network
Connecting a KVM server module to each target device
To connect a KVM server module to a target device
To connect local peripheral devices to the KVM switches
Connecting local peripheral devices
Adjusting mouse settings
Verifying Ethernet connections
Local user AP5615 switch main
Tiering Multiple KVM Switches
AP5602 switch tiered ACI port
To tier multiple KVM switches
Installing And Starting Up The Web Interface
Supported browsers
Launching the web interface
Hardware configuration requirements
Installing And Starting Up The Network Access Software
Installing the software
Supported operating systems
During installation
To install on Linux operating systems
Mount -t iso9660 devicefile mountpoint
To uninstall the software on Linux
Uninstalling the software
Opening the software
To open the software on Microsoft Windows
Setting up the software
Rack Mounting a KVM Switch
Rack mount safety considerations
To set up the software
To install a rack mounting bracket
Installing a rack mounting bracket
Starting The OSD
Controlling The Switching System From The Analog Port
To set a screen delay
Connecting a User To a Target Device
OSD interface status symbols Symbol Description
To select a target device
To select the previously selected target device
Using The OSD
To disconnect the user from a target device
To configure the KVM switch and the OSD interface
Configuring The KVM Switch And The OSD
Assigning target device names
To access the Names window
To assign names to target devices
Changing the display behavior
Assigning device types
Controlling the status flag
Selecting display language
To select a key combination to start the OSD interface
To select a language for the OSD
To specify the status-flag settings
Setting the keyboard country code
Click Setup Flag
Click Set Position
To enable the screen saver
Setting KVM switch security
To disable the screen saver
To change the keyboard country code
To set or change a password
Setting The Preemption Warning
To disable password protection
To view or change the preemption warning settings
To access the Commands window
Managing Target Device Tasks Using The OSD
Displaying version information
To view version information
Viewing and disconnecting user connections
Viewing the display configuration
Resetting the keyboard and mouse
Upgrading the firmware
Power window
Power Controlling Devices
To reset the local mouse and keyboard
To turn on, turn off or cycle power to a device
To view/modify PDU settings
PDU Settings window
Click Setup PDUs
PDUs window
To view/modify PDU Outlet settings
To view/modify PDU Inlet settings
PDU Inlets window
PDU Outlets window
To add target devices to the scan list
Scanning The Switching System
To start the Scan mode
Running Switching System Diagnostics
To cancel scan mode
Diagnostic test details Test Description
To access the Broadcast window
To run diagnostic tests
Diagnostic test details
Broadcasting To Target Devices
To turn broadcasting off
To broadcast to selected target devices
Window Features
About the Network Access Software
Network Access Software
To manually add a KVM switch with an assigned IP address
Adding a KVM Switch
Customizing the window display
To discover a KVM switch by IP address
Network Access Software
Accessing Target Devices
Accessing KVM Switches
To log in to a KVM switch
To access a target device
Enable the Launch built-in application checkbox
Accessing CPS target devices
To search for a target device in the local database
To auto search by typing in the Unit list
To configure Telnet access directly to a server
Customizing Properties
Launching The VNC Or RDP Viewer
General properties
To view or change general properties
To view or change network properties for a KVM switch
Viewing and changing network properties for a KVM switch
Viewing and changing network properties for a target device
Information properties
VNC Properties
Connections properties
To change information properties
To view connections properties
To change VNC properties
RDP Properties
To change RDP properties
To change Telnet properties
Telnet properties
Viewing and changing general options
Customizing Options
Custom field names
Default browser
To change custom field names
Selected view on startup
HTTP/HTTPS options
To view or change the default browser
DirectDraw support Windows only
To view or change DirectDraw support
RDP options
VNC options
To change VNC options
To change RDP options
To change Telnet options
Telnet options
Assigning Units
Managing Folders
To create a folder
To delete a unit
Deleting Units
To delete a target device Type, Site, Department or Folder
Renaming Units
To rename a unit Type, Site, Department or Folder
Target device name displays
Target device naming
Sorting
Saving and loading a database
Managing The Software Database
Exporting a database
To save a database
To export a database
Viewing and Configuring KVM Switch Settings
Accessing Servers From The Web Interface
To change the network settings
Web Interface Server Status Symbols Symbol Description
Click the KVM Switch- Sessions
To change sessions settings
User Access Level Rights Appliance Operations Administrator
Setting up user accounts
To add or modify a user
User
Locking and unlocking user accounts
To change the user password
To delete a user
To unlock an account
To disable the Security Lockout feature
Enabling and configuring Snmp
To configure general Snmp settings
To specify the length of time a user account remains locked
Enabling individual Snmp traps
Viewing and configuring tiered switch connections
Viewing and resynchronizing server connections
Modifying a server name
Viewing the KVM server modules
Viewing KVM Switch Version Information
KVM server modules sub-category
Upgrading Firmware
To reset a KVM server module
To view version information for a KVM server module
Click the Upgrade KVM switch Firmware button
To upgrade KVM switch firmware
To simultaneously upgrade multiple KVM server modules
To upgrade KVM server module firmware individually
Rebooting Your System
Controlling User Status
To disconnect a user session
To reboot your system
Managing KVM Switch Configuration Files
To read and save a configuration file from a KVM switch
To restore a configuration file to a KVM switch
To restore a user database file to an KVM switch
To save a user database from a KVM switch
Managing User Databases
To configure a device connected to a rack PDU
To configure a rack PDU
Managing Rack PDUs
To control the state of a device connected to a rack PDU
Web Interface
About The Video Viewer
To access the Video Viewer
To close a Video Viewer session
Video Session Types
Video session types Session types Icons Description
Preemption of a user by an administrator
Using Preemption
Icon is visible for a scan mode session
To preempt the current user
Preemption of a local user/administrator by an administrator
To enable exclusive KVM sessions on a KVM switch
Using Exclusive Mode
To access the Video Viewer in exclusive mode
To configure a KVM switch to share KVM sessions
Digital Share Mode
Sharing a digital connection
To share a digital connection
To enable stealth KVM sessions on a KVM switch
Using Stealth Mode
To monitor a target device in stealth mode
Accessing scan mode
Using Scan Mode
Setting scan options
To access scan mode
Managing the scan sequence
Using The Thumbnail Viewer
To set target device credentials from the Thumbnail Viewer
Video Viewer
To enable full screen mode
Adjusting The View
To disable full screen mode
To enable automatic or manual scaling
Manual Video Adjust window
Additional video adjustment
To change the mouse cursor setting
Adjusting Mouse Options
Manual Video Adjust window areas Area Description
Cursor type
Single cursor mode
Adjusting General Options
To change the terminating keystroke for single cursor mode
To adjust general options
Using Macros
Adjusting The Video Viewer Toolbar
Setting the Toolbar Hide Delay time
To change the Toolbar Hide Delay time
Selecting the macro group to display
Sending macros
To display macro groups in the Macros menu
Before You Begin
Virtual Media Overview
Virtual media and USB 2.0 constraints
Virtual media restrictions
Booting a computer using virtual memory
Configuring Virtual Media Remotely
Connecting Local Virtual Media
To enable or disable virtual media
Enabling/disabling virtual media
Setting virtual media options
Connecting Virtual Media Remotely
To set virtual media options using the web interface
Click the Configure tab, then click Appliance Virtual Media
Sharing and preemption considerations
Requirements
Virtual Media sessions
Virtual media window
Virtual media session settings Setting Description
Virtual media session settings
To open a virtual media session
To map a virtual media drive
To display virtual media drive details
To unmap a virtual media drive
Click USB Reset
Resetting USB media devices
Closing a virtual media session
Ldap authentication priority
Ldap Authentication Configuration Parameters
Ldap parameters
To configure Ldap server parameters
To configure Ldap authentication priority parameters
Select Appliance Authentication Server
Ldap server parameters
Select Appliance Authentication Search
To configure Ldap search parameters
Ldap query parameters
KVM switch and target device query modes
Select Appliance Authentication Query
To configure Ldap query parameters
Setting up Active Directory for performing queries
To set up group queries
Repairing damaged firmware
Appendix a Flash Upgrades
To upgrade the KVM switch firmware using the web interface
To update Network Access Software
Updating Network Access Software
To repair damaged firmware
Table B.1 UTP wiring standards Pin
Wiring standards
Appendix B UTP Cabling
UTP copper cabling
Cabling installation, maintenance and safety tips
Table C.1 Divider pane keyboard and mouse shortcuts
Appendix C Keyboard And Mouse Shortcuts
110
Table D.1 Sun Key Emulation Sun Key US PS/2 Key Combination
Appendix D Sun Advanced Key Emulation
112
TCP
Appendix E Ports Used By The Software
Serial Port
Appendix F Product Specification
Network Connection
Local Port
Ambient atmospheric condition ratings
Safety and EMC approvals and markings
User Consoles
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Using the documentation
Troubleshooting
Appendix G Getting Help And Technical Assistance
Trademarks
Appendix H Notices
Page
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