Appendix C: CAS Alarm Notification
C
CAS and HackerTracker Alarms
The Call Accounting System sends alarms to the printer and, if AUDIX Voice Power is installed, also sends voice mail alarms to all members of the group list specified for the alarm type. Alarms are sent when hard disk usage exceeds 50%, 75%, and 95% so that previously collected call detail records can be processed and removed to make room for new call detail records, fax messages, and voice messages.
NOTE:
If the disk usage exceeds 95%, CAS will stop collecting call detail records so that the remaining space can be used for fax and voice messages.
The optional HackerTracker also sends printer alarms and, if AUDIX Voice Power is installed, voice mail alarms whenever it detects possible phone abuse or toll fraud as defined by the System Manager. For additional information, see the HackerTracker™ for Integrated Solution Call Accounting System document.
Alarms sent to the printer do not require administration. The remainder of this appendix provides information on the administration of voice mail group lists used for voice mail alarm notification. The procedures used to implement the alarm notification are provided in Chapter 4.
To allow generality in how these voice mail alarms are processed, each alarm is sent to a voice mail group list. For each of the three levels of hard disk space alarms and for the HackerTracker alarm, you must specify the voice mail group list owner’s extension, the voice mail group list identification, and the extensions of the members of the voice mail group who will receive the alarm messages. The group owner extension and the group list identification should be provided by completing the first column of the CAS Alarm Notification Form provided later in this Appendix. Each group list ID can have a maximum of six digits.
