Appendix C: CAS Alarm Notification
The second column of the form should contain the extensions of the AUDIX Voice Power subscribers who will receive the corresponding alarm messages. These extensions are entered when the group list is created via the AUDIX Voice Power
NOTE:
The group lists must exist before voice mail alarm notification can occur. In addition, subscriber and other administration may be required for the operation of AUDIX Voice Power.
Alarm Strategy
The alarm strategy depends upon the size and nature of the business. In general, for a smaller business, use the “All Alarms” option to send all alarms to the same group of persons. For a larger business, use the individual alarm options to send different alarms to different groups of people.
■Use the “All Alarms” option at the top of the CAS Alarm Notification Form to specify the single group list ID and group list owner extension where all alarms will be sent. Do not use the remainder of the form.
■Use the individual alarm specifications at the bottom of the CAS Alarm Notification Form to send each alarm to a different group of people. Do not use the top of the form.
—Send the initial "Warning" (50% used) disk space alarm to whoever will be responsible for processing and deleting the collected call records.
—Send the next "Minor Alarm" (75% used) message to the same people, and also to whoever may be “covering” for them if they are out sick or on vacation.
—Send the final “Major Alarm” (95% used) message to all of these people and to their supervisor as well, so that coverage can be provided even in unusual situations.
—Send the HackerTracker alarm directly to whoever is responsible for taking action about phone abuse or toll fraud.
Suggested Defaults
For convenience in testing, you may want to set the group owner extension to 9999 (the general mailbox) and the group list ID to 999999. For testing, be sure to administer extension 9999 as a member of group list 999999 via the
