TABLE OF CONTENTS
9
Chapter Page
11. Troubleshooting ................................................................................................................................... 132
11.1 Common Problems .................................................................................................................... 132
11.1.1 A ServSwitch Multi’s Front-Panel LEDs Are Blinking ................................................ 132
11.1.2 The LEDs for a Transmit-Card or Receive-Card Channel Do Not Light .................. 132
11.1.3 A Channel Cannot Be Selected ................................................................................... 132
11.1.4 A Computer Channel Can Be Selected, But You’re Not Getting
Any Video From the Computer ................................................................................ 133
11.1.5 Computer Video Can Be Seen But Is Distorted, Discolored, Out of Sync, or
Otherwise Degraded ................................................................................................... 133
11.1.6 Video Can Be Seen But Is Superimposed on Another Computer’s Video ............... 134
11.1.7 Video Blanks Out Unexpectedly ................................................................................. 134
11.1.8 The On-Screen Display Doesn’t Appear ..................................................................... 134
11.1.9 An RS/6000 Keyboard Is Not Responding ................................................................. 134
11.1.10 A Keyboard Doesn’t Work ............................................................................................ 134
11.1.11 A Mouse Doesn’t Work ................................................................................................. 135
11.1.12 A Serial Device Doesn’t Work ...................................................................................... 135
11.1.13 A Pair of Speakers/Headphones Doesn’t Work ......................................................... 136
11.1.14 A Microphone Doesn’t Work ....................................................................................... 136
11.2 Calling Black Box ....................................................................................................................... 137
11.3 Shipping and Packaging ............................................................................................................ 137
Appendix A: Configuration Charts ............................................................................................................. 138
Appendix B: Problem Report ..................................................................................................................... 146
Appendix C: DIP-Switch Settings and Their Numeric Equivalents .......................................................... 147
Appendix D: Cables ..................................................................................................................................... 149
D.1 CPU (Server) Cables ................................................................................................................... 149
D.2 User Cables .................................................................................................................................. 150
D.3 Adapters ....................................................................................................................................... 151
Appendix E: Making Nonstandard Serial Connections ............................................................................ 152
Appendix F: Rackmounting the Base Unit or EXP ................................................................................... 153