Brother 8060P MFC-9060 Troubleshooting and Maintenanc, e

17

CHAPTER SEVENTEEN

Troubleshootingand Maintenanc

e

137

ERROR MESSAGES

ERROR MESSAGE CAUSE ACTION

CHANGE DRUM SOON The drum unit is near the If you have a print quality

end of its life. problem, replace the drum

unit with a new one.

CHECK PAPER The machine is out of paper Refill the paper or remove

PRESS START KEY or paper is not properly the paper and load it again

loaded in the Multi-purpose and then press Start.

Sheet Feeder.

CHECK PAPER SIZE Your Paper Size setting may When you see this error, the

not be set correctly for the reduction ratio automatically

paper you are using. will be changed to AUTO if

you used a fixed reduction

ratio (see chap. 5).

COMM. ERROR A poor quality phone line Try the call again

caused communications

error.

CONNECTION FAIL You tried to poll a fax Verify the other party’s

machine that is not in Polled polling setup.

Waiting mode.

Troubleshooting

Error Messages

You may occasionally encounter a difficulty with your machine or

telephone line. If this happens, your machine often identifies the problem

and displays an error message. The list below explains the most common

error messages, in alphabetical order.

Contents

Main Page T able of Contents i About Fax Machines FAX-8060P Control Panel Overview MFC-9060 Control Panel Overview Choosing a Location Caution Assembly ii Basic Receiving Operations Advanced Receiving Operations BT Call Sign (For U.K. Only) Polling iii Before You Begin Basic Sending Operations Advanced Sending Operations Storing Numbers for Easy Dialling iv Setting Fax Storage Fax Forwarding Changing the Remote Access Code Remote Retrieval Machine Settings and Journal Using Your Machine as a Copier v Special Printing Features Printing From Your PC Simultaneous Printing/Faxing Acceptable Paper Brother Control Centre vi Copy / Two on One Copy Troubleshooting Packing and Shipping the Machine Regular Maintenance Specifications Printer Specifications Electrical and Environment Page Page Using This Manual Finding Information CHAPTER ONE Introduction 2 Symbols Used in This Manual About Fax Machines Fax Tones and Handshake ECM (Error Correction Mode) 4 FAX-8060P Contr ol Panel Overview Page 6 MFC-9060 Control Panel Overview Page Page CHAPTER TWO Installation Packing List Make sure you have the following items: (Example for the U.K.) 10 Choosing a Location CAUTION Caution Assembly Page Setting Up the Machine 14 Loading Paper 16 Acceptable Paper Manual Feed Slot Multi-Line Connections (PABXs) If you are installing the machine to work with a PABX: 18 Using Extension Telephones Connecting an External T elephone Answering Device (TAD) Sequence Connections 20 Outgoing Message (OGM) of External TAD Connecting an External T elephone User-Friendly Programming Function Mode On-Screen Programming 22 Alternating Displays FAX: NO. & START COPY: PRESS COPY Function Selection Table ON-SCREEN PROGRAMMING 2. SETUP RECEIVE 3. SETUP SEND 24 4. REMAINING JOBS 5. INTERRUPT 6. SET QUICK-DIAL 7. PRINT REPORTS 0. MISCELLANEOUS 8. REMOTE FAX OPT 7. PRINT REPORTS (continued) Page CHAPTER FOUR Initial Getting Started Setting the Dialling Mode (Tone/Pulse) DIALLING:TONE DIALLING:PULSE Setting the Date and Time 28 ENTER MONTH:XX ENTER DAY:XX ENTER TIME:XX:XX Setting the Station ID TEL: 30 Entering Text Inserting Spaces Making Corrections Repeating Letters Setting the Beeper V olume PABX and TRANSFER Setting PABX PBX:OFF 32 Setting the Clock Change TO SUMMER TIME ? Sleep Mode Setting the Speaker V olume Setting the Ring V olume Memory Storage TX Lock 34 Using TX Lock Setting Up the TX Lock for the First Time Changing the TX Lock Passwor d Switching TX Lock ON 36 PASSWORD:XXXX Switching OFF TX Lock PASSWORD:XXXX Basic Receiving Operations Receive )( )( 38 To select or change your Answer Mode FAX ONLY FAX/TEL TAD:ANSWER MACH. MANUAL Setting the Ring Delay Setting the F/T Ring Time RING TIME:30 SEC 40 Fax Detect (with an External T elephone) Printing a Reduced Incoming Document 5.REDUCTION Reception into Memory 6.MEM.RECEIVE 42 Setting the Print Density Toner Save Advanced Receiving Operations Operation from an External or Extension Telephone 44 For Fax/Tel (F/T) Mode Only Changing Remote Codes To change Remote Codes REMOTE ACT.:ON BT Call Sign (For U.K. Only) Set the BT Call Sign 46 Polling Secure Polling Setup for Polling Receive Setup for Polling Receive with Secure Code Setup Delayed Polling Receive SET TIME=15:25 48 Sequential Polling DIALING #XX Before Y ou Begin CHAPTER SIX Send 50 Resolution Contrast Automatic Transmission Manual T ransmission (with an External Telephone) Fax Redial Dual Access 52 Real Time Transmission 9.REAL TIME TX REAL TIME TX:ON Basic Sending Operations Composing an Electronic Cover Page 1.NOTE OFF 2.PLEASE CALL 3.URGENT 4.CONFIDENTIAL 54 Cover Page for Next Fax Only Always Send Cover Page 56 Using a Printed Cover Page Cover Page Message Composing Y our Own Comments 2.COVERPAGE NOTE Advanced Sending Operations Overseas Mode 5.OVERSEAS MODE Call Reservation (with an External T elephone) 58 CALL RESERVE:OFF CALL RESERVE:ON CALL MESSAGE:OFF CALL MESSAGE:ON Print Sample Call Back Message Delayed Transmission (Timer) 1.DOC 2.MEMORY Broadcasting 60 Multiple Resolution T ransmission Setup for Polling T ransmit 1.DOC 2.MEMORY 62 Setup for Polling Transmit with Secure Code Cancelling a Job While Scanning the Document Cancelling a Job in Memory 4.REMAINING JOBS #02 SALES REPORT 1.CLEAR 2.QUIT 64 Interrupting Delayed Fax and Polling T ransmit Jobs INSERT DOCUMENT Storing Numbers for Easy Dialling Storing One T ouch Dial Number s Quick-Dial Numbers 66 Storing Speed Dial Numbers SPEED-DIAL? # #05: Changing One T ouc h and Speed Dial Numbers 1.CHANGE 2.QUIT Setting Up Groups for Broadcasting 68 SELECT ONE-TOUCH SETUP GROUP:GO G01:*05#09_ Making Voice Calls with an External Telephone Telephone (Voice) Operation CHAPTER EIGHT 70 Speed Dialling Pause On Hook Dialling Search Chain Dialling Tone/Pulse Fax/Tel (F/T) Mode Page CHAPTER NINE Remote Fax Options Setting Fax Storage FAX STORAGE:OFF ERASE ALL DOC? 74 Fax Forwarding Programming a Fax Forwarding Number FAX FWD:ON FWD#: Changing the Remote Access Code Remote Retrieval Using Your Remote Access Code Remote Commands Change Fax Forwarding Setting 76 Retrieve a Fax Check the Receiving Status Change Answer Mode Exit Remote Operation Retrieving the Memory Status List Retrieving Fax Messages 78 Changing the Fax Forwarding Number Machine Settings and Journal CHAPTER TEN Printing Reports 80 To Print a Report Transmission Verification (Xmit) Report Journal Period JOURNAL PERIOD Page Page CHAPTER ELEVEN Making Copies Using Y our Mac hine as a Copier 84 Making a Single Copy Using the Photo/Text Key DOC TYPE:AUTO SELECT {} & COPY Making Multiple Copies Stacking and Sorting Multiple Copies If You Get a Memory Full Message Reducing and Enlarging Copies Page Page 88 Computer Requirements Connecting the machine to Your Computer Installing the Brother Drivers Using Windows 95, 98 and 98SE 90 Page 92 Page 94 Page Page Installing the Brother Drivers Using Windows NT Workstation Version 4.0 98 Page 100 Page 102 Installing the Brother Software 104 To install Multi-Function Link Pro (Main Application): To Vie w On-Line Documentation: To Find Brother Home Page: Helpful Hints Page CHAPTER THIRTEEN Using the Machine as a Printer (For MFC-9060 only) Special Printing Features Windows Printing Enhanced Memory Management Printing From Your PC Multi-Purpose Sheet Feeder Loading Envelopes Manual Feed Slot Paper Tray Simultaneous Printing/Faxing 110 Acceptable Paper Page 112 AutoLoad the Brother Control Centre How to T urn Off A utoLoad Using the Scan Key Using the Control Panel Keys Scan Image SCANNING:IMAGE Scan/OCR SCANNING:OCR Brother Control Centre Features Auto Configuration Scanning Operations Copy Operations Scanner Settings for Scan and Copy Buttons 116 Global Settings Setting Up the Scanner Configurations Scan to File 118 Destination Folder Scan to E-mail Email Application 120 File Attachments Conversion Options Format Show QuickSend Menu Scan to W ord Pr ocessor 122 Word Processor User Defined Button Target Application 124 Copy / T wo on One Copy Copy Settings CHAPTER FIFTEEN Using ScanSoft PaperPort for Brother and ScanSoft TextBridge (For MFC-9060 only) 126 Viewing Items in ScanSoft PaperPort for Brother Organizing Your Items in Folders Links to Many Other Applications Using ScanSoft Te xtBridge OCR (Converting Image T ext to Text You Can Edit) 128 Importing Items from Other Applications Exporting Items in Other Formats Exporting an Image File Accessing the Scanner Scanning a Document into your PC 130 Settings in the Scanner Window Image Resolution Gray Scale PreScanning an Image 132 CHAPTER SIXTEEN Important Information Important Safety Instructions 134 Page 136 For Your Safety IEC 825 Laser Class Disconnect device IMPORTANT Troubleshooting and Maintenanc e ERROR MESSAGES Troubleshooting Error Messages 138 Page 140 Document Jam NO OK Printer Jam Page 142 If Y ou Are Ha ving Difficulty with Your Machine 144 Page 146 The drum unit is a consumble and it is necessary to replace it periodically. Packing and Shipping the Machine 148 Regular Maintenance Cleaning the Scanner 150 Cleaning the Printer Cleaning the Drum Unit CAUTION 152 Replacing the T oner Cartridge Steps for Replacing T oner Cartridge Page 154 Page 156 Replacing the Drum Unit Page 158 Page 160 CHAPTER EIGHTEEN Specifications 162 Printer Specifications Electrical and Environment Page Glossary 166 Page 168 Index A B C D 170 G H I J T Page Accessory List Model Name Description Laser Fax Toner TN-200 Laser Fax Drum DR-200 Using Remote Access Code Change Answer Mode Exit Remote Operation 174 Remote Commands Change Fax Forwarding Setting Retrieve a Fax Check the Receiving Status EC Declaration of Conformity for Facsimile machines under R & TTE DIRECTIVE.