Troubleshooting, Error Messages | Brother 8060P MFC-9060 specification

C17H A P T E R S E V E N T E E N137

Troubleshooting and Maintenance

Troubleshooting

Error Messages

You may occasionally encounter a difficulty with your machine or telephone line. If this happens, your machine often identifies the problem and displays an error message. The list below explains the most common error messages, in alphabetical order.

	ERROR MESSAGES
ERROR MESSAGE	CAUSE	ACTION

CHANGE DRUM SOON	The drum unit is near the	If you have a print quality
	end of its life.	problem, replace the drum
		unit with a new one.

CHECK PAPER	The machine is out of paper	Refill the paper or remove
PRESS START KEY	or paper is not properly	the paper and load it again
	loaded in the Multi-purpose	and then press Start.
	Sheet Feeder.

CHECK PAPER SIZE	Your Paper Size setting may	When you see this error, the
	not be set correctly for the	reduction ratio automatically
	paper you are using.	will be changed to AUTO if
		you used a fixed reduction
		ratio (see chap. 5).

COMM. ERROR	A poor quality phone line	Try the call again
	caused communications
	error.

CONNECTION FAIL	You tried to poll a fax	Verify the other party’s
	machine that is not in Polled	polling setup.
	Waiting mode.

Image 147

Brother 8060P MFC-9060 owner manual Troubleshooting, Error Messages

Contents

FAX-8060P MFC-9060 Installation Chapter Initial Setup ChapterSetup Receive Chapter Table of Contents Operation from an External or Extension Telephone Making Voice Calls with an External Telephone Iii 9Remote Fax Options Connecting the machine to Your Computer 107 124 Vii Viii Using This Manual IntroductionFinding Information Symbols Used in This Manual About Fax MachinesFax Tones and Handshake ECM Error Correction Mode Liquid Crystal Display One Touch Dial Keys FAX-8060P Control Panel Overview Redial/Pause Menu MFC-9060 Control Panel Overview Copy/Help A P T E R O N E Packing List Installation Choosing a Location Install the Drum Unit Assembly With Toner Cartridge Assembly Do not remove starter sheet Setting Up the Machine A P T E R T W O Loading Paper Acceptable Paper Manual Feed Slot Multi-Line Connections PABXs Using Extension Telephones Connecting an External Telephone Answering Device TAD SequenceConnections Outgoing Message OGM of External TAD Connecting an External Telephone Function Mode On-Screen ProgrammingUser-Friendly Programming Alternating Displays Function Selection TableFAX NO. & Start Copy Press Copy Setup Send Remaining Jobs Remote FAX OPT A P T E R T H R E E Diallingtone Diallingpulse Setting the Dialling Mode Tone/PulseSetting the Date and Time Getting Started Enter Timexxxx Setting the Station IDEnter Monthxx Enter Dayxx Name TEL Making Corrections Special Characters and SymbolsEntering Text Inserting Spaces Pbxoff Select & SET Setting the Beeper VolumeSetting Pabx Pabx and Transfer To Summer Time ? Select & SET Setting the Clock ChangeSleep Mode Setting the Speaker Volume Setting the Ring Volume Memory StorageTX Lock Setting Up the TX Lock for the First Time Using TX Lock Changing the TX Lock Password Switching TX Lock onOLD Passwdxxxx Enter & SET Switching OFF TX Lock Basic Receiving Operations Setup ReceiveSelect Answer Mode Answer Mode For FAX only FAX/TEL Tadanswer Mach Manual Setting the Ring Delay Ring TIME30 SEC Setting the F/T Ring Time Fax Detect with an ExternalTelephone Printing a Reduced Incoming DocumentReduction MEM.RECEIVE If the Memory Reception setting is on at this time…If the Memory Reception setting is OFF at this time… Reception into Memory Toner Save Setting the Print Density Operation from an External or Extension Telephone Advanced Receiving Operations For Fax/Tel F/T Mode Only Printing a Fax from MemoryChanging Remote Codes Set the BT Call Sign BT Call Sign For U.K. Only Pollingstandard Select & SET Setup for Polling ReceivePolling Secure Polling Setup Delayed Polling Receive Setup for Polling Receive with Secure Code Sequential Polling PollingstandardAccepted Dialing #XX Before You Begin Setup Send Resolution ContrastAccepted Next Fax Redial Dual AccessAutomatic Transmission Manual Transmission with an External Telephone Real Time Transmission Real Time TXReal Time Txon Basic Sending Operations Composing an Electronic CoverPlease Call Urgent Confidential Cover Page for Next Fax Only Coverpageoff Coverpageon Always Send Cover Coverpage Note Using a Printed CoverCover Page Message ComposingYour Own Comments Call Reservation with an External Telephone Overseas ModeOverseas Mode Advanced Sending Operations Print Sample Call Back Message Call Reserveoff Call ReserveonCall Messageoff Call Messageon Delayed Transmission Timer BroadcastingDOC 2.MEMORY Press Broadcast Setup for Polling Transmit Multiple Resolution Transmission Setup for Polling Transmit with Secure Code #02 Sales Report Clear 2.QUIT Cancelling a Job While Scanning the DocumentCancelling a Job in Memory Remaining Jobs Insert Document Interrupting Delayed Fax and Polling Transmit Jobs Setup Quick-Dial Numbers Storing Numbers for Easy DiallingStoring One Touch Dial Numbers SPEED-DIAL? # Storing Speed Dial Numbers Setting Up Groups for Broadcasting Changing One Touch Speed Dial NumbersChange 2.QUIT Setup Groupgo Enter & SET Select ONE-TOUCHName Enter & SET One Touch Dialling Telephone Voice OperationMaking Voice Calls with an External Telephone Manual Dialling with an External Telephone Search Speed DiallingPause On Hook Dialling Fax/Tel F/T Mode Chain DiallingTone/Pulse Tel Key Erase ALL DOC? Setting Fax StorageRemote Fax Options FAX Storageoff Select & SET FAX Fwdon Changing the Remote Access CodeFax Forwarding Programming a Fax Forwarding Number Long beep--Fax messages No long beep--No messages Using Your Remote Access CodeRemote Commands Remote Retrieval Turn Fax Storage ON--Press6 Fax messages--Press1Fax/Tel F/T--Press2 Retrieving Fax Messages Retrieving the Memory Status List Changing the Fax Forwarding Number Machine Settings and Journal Setup RECEIVE, Print Reports and Remote FAX OPTPrinting Reports Journal Period To Print a ReportTransmission Verification Xmit Report Journal Period I N T I N G R E P O R T S A P T E R T E N Making Copies UsingYour Machine as a Copier DOC Typeauto Select & Copy Using the Photo/Text KeyMaking a Single Copy Making Multiple Copies Memory Full P.01 Press Stop KEY Stacking and Sorting Multiple CopiesIf You Get a Memory Full Message Reducing and Enlarging Copies A P T E R E L E V E N BeforeYou Begin Setting Up Machine Computer to Work Together Computer Requirements Connecting the machine toYour Computer Installing the Brother Drivers Using Windows 95, 98 and 98SE A P T E R T W E L V E T T I N G U P T H E M a C H I N E a N D C O M P U T E R When the Add New Hardware Wizard displays, click Finish T T I N G U P T H E M a C H I N E a N D C O M P U T E R A P T E R T W E L V E Click Next Click Finish Repeat Steps 1-8 several times for Brother drivers T T I N G U P T H E M a C H I N E a N D C O M P U T E R Click the Have Disk T T I N G U P T H E M a C H I N E a N D C O M P U T E R H a P T E R T W E L V E 101 H a P T E R T W E L V E Installing the Brother Software To View On-Line Documentation To install Multi-Function Link Pro Main Application To Find Brother Home Helpful HintsBrother Home H a P T E R T W E L V E Enhanced Memory Management Using Machine As a PrinterSpecial Printing Features Windows Printing Printing FromYour PC Multi-Purpose Sheet FeederLoading Envelopes Paper Tray Job Cancel KeySimultaneous Printing/Faxing Manual Feed Slot Paper Type Paper Size Acceptable Paper Brother Control Centre Using Windows Based Brother Control Centre Using the Scan Key How to Turn Off AutoLoadAutoLoad the Brother Control Centre Scanningimage Select & SET Using the Control Panel KeysScan Image Scan/OCR SCANNINGE-MAIL Select & SET Brother Control Centre FeaturesAuto Configuration Scan to E-mail Scanner Settings for Scan and Copy Buttons Scanning OperationsCopy Operations Setting Up the Scanner Configurations Global Settings To Access the Scanner Configurations Screen Scan to FilePerform an Operation from the Control Centre Screen Destination Folder Scanner Settings Email Application Scan to E-mail QuickSend List File AttachmentsConversion Options Show QuickSend Menu 121 Scan to Word Processor Word Processor Target Application User Defined Button Copy /Two on One Copy Copy Settings ScanSoft TextBridge Using Viewing Items in ScanSoft PaperPort for Brother Links to Many Other Applications OrganizingYour Items in Folders Importing Items from Other Applications Exporting Items in Other FormatsExporting an Image File Scanning a Document into your PC Accessing the Scanner Image Settings in the Scanner Window PreScanning an Image 131 You can crop the prescanned image Information Important Safety Instructions H a P T E R S I X T E E N Atención IEC 825 Specification For Your Safety IEC 825 Laser ClassDisconnect device Error Messages Troubleshooting H a P T E R S E V E N T E E N Troubleshooting a N D M a I N T E N a N C E Printer Jam Document Jam Clearing a Paper Jam near the Drum Unit Clearing a Paper Jam in the Multi-purpose Sheet Feeder Clearing a Paper Jam in the Fuser Unit Difficulty Suggestions IfYou Are Having Difficulty withYour Machine Memory Full error Check Paper or Replace the drum unit with a new one Packing and Shipping the Machine H a P T E R S E V E N T E E N Cleaning the Scanner Regular Maintenance Cleaning the Printer Cleaning the Drum Unit Steps for Replacing Toner Cartridge Replacing the Toner Cartridge Toner Cartridge Drum Unit Aluminium Bag New Old Toner Cartridge Toner Cartridge Replacing the Drum Unit HOT New Drum Unit Old Drum Unit Alminium Bag Troubleshooting a N D M a I N T E N a N C E Clear Plastic Starter Sheet Specifications Printer Specifications Electrical and Environment H a P T E R E I G H T E E N Glossary L O S S a R Y O S S a R Y L O S S a R Y Index 144 Toner Save Transmission Verification Report Troubleshooting N D E Model Name Description Accessory List Remote Commands Kyowa Plastics IND UK/IRE