
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E 143
Printing and
Receiving
Faxes
Phone Line or Connections
Sending Faxes
IfYou Are Having Difficulty withYour Machine
If you think there is a problem with your machine, make a copy first. If the copy looks good, the problem is probably not your machine. Check the table below and follow the troubleshooting tips.
DIFFICULTY | SUGGESTIONS |
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Condensed print and | If your copy looks good, you probably had a bad connection, |
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horizontal streaks/top and | with static or interference on the phone line. |
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bottom of sentences are | If a copy looks worse, then call your Brother dealer for |
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cut off. | service. |
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Vertical streaks/black | Sometimes you may see vertical streaks/black lines on the |
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lines appear on the fax you | faxes you receive. Either your machine’s primary corona |
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receive | wire for printing may be dirty, or the sending party’s fax |
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| scanner may be dirty. Clean your primary corona wire, or |
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| ask the sender to make a copy to see if the problem is with |
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| the sending machine. Try receiving from another fax |
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| machine. If the problem continues, call Brother dealer for |
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| service. |
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Machine “hears” voice as | If your machine is set to Fax Detect ON, and it answers |
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CNG tone | voice calls by trying to receive a fax, try turning Fax Detect |
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| to OFF. |
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Horizontal streaks | You may get a fax with horizontal streaks or with missing |
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| lines. Usually this is caused by a poor telephone connection. |
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| Ask the other party to send the fax again. |
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Dialling does not work | Check for a dial tone. Change TONE/PULSE setting (see |
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| chap. 4). Check all line cord connections. Check power cord |
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| connection. Send a manual fax by lifting the external |
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| telephone’s handset, and dialling the number. Wait to hear |
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| fax receiving tones before pressing Start. |
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The machine does | Make sure the machine is in the correct receiving mode for |
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not answer when called | your setup (either Fax, Fax/Tel (F/T) or TAD). Check for |
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| dial tone. If possible, call your machine to hear it answer. If |
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| there is still no answer, check the telephone line cord |
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| connection. If there is no ringing when you call your |
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| machine, call your Telephone Company to check the line. |
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No dial tone on the external | Lifting the external phone’s handset |
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telephone’s handset | pad key then Start. If you hear no dial tone, check |
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| telephone line cord connections at the machine and wall |
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| socket. Check that the external telephone is connected to the |
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| machine correctly. Test the wall socket with another single |
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| line telephone. If no dial tone on the wall outlet, call your |
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| Telephone Company. |
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Poor transmitting quality | Try changing your resolution to FINE or SUPERFINE |
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| (see chap. 6) Make a copy to verify the machine’s scanner |
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| operation. |
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