Transmission report codes
The activity reports and send reports detail the outcome of each transaction. In the event of an error they will use one of the following codes:
Code | Meaning and action |
1No answer; try again later
3Call interrupted by user pressing
Stop
4Invalid speed dial number. Check number
5Document feeder problem during the call: paper jam or document feeder malfunction
7Bad line or remote terminal malfunction. Try again
8The document sent may not have been received in full. Send again and check with recipient
APolling operation failed: no fax back document on remote terminal
BThere is a difference between the number of pages logged for sending and the number of pages actually sent. Check the number of pages
13Memory full: fax could not be received. Print out faxes stored in the memory
Help
BT sponsors two schemes which can join if you are bothered by unwanted faxes and phone calls.
Fax preference scheme
BT is a sponsor of Fax Preference Service (FPS) - a scheme to enable customers to reduce unwanted faxes.
The main feature of the FPS is that while it helps reduce the volume of unsolicited faxes, it still allows you to receive faxes from organisations with which you have a contractual relationship.
To register for the FPS, BT customers should ring 0541 554555.
Telephone preference scheme
BT is a sponsor of Telephone Preference Service (TPS) - a scheme to enable customers to reduce unwanted sales calls.
The main feature of the TPS is that while it helps reduce the volume of unsolicited sales calls, it still allows you to receive important marketing calls from organisations with which you have a contractual relationship.
To register for the TPS, BT customers should ring 0800 398893.
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