Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Center if the problem persists.
Power Source
Problem | Solution |
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Camcorder will not turn on. | Battery pack is exhausted. Replace or charge the battery | 19 | |
| pack. |
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| Attach the battery pack correctly. | 19 | |
The camcorder switches off | Battery pack is exhausted. Replace or charge the battery | 19 | |
by itself. | pack. |
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| Power save function has been activated. Turn on the | 82 | |
| camcorder. |
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LCD/viewfinder switches on | Battery pack is exhausted. Replace or charge the battery | 19 | |
and off. | pack. |
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Battery pack will not charge. | Charge the battery pack in temperatures between 0 °C and | – | |
| 40 °C. |
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| Battery packs become hot with use and may not charge. Wait | – | |
| until the battery pack temperature is below 40 °C and retry |
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| charging. |
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| The battery pack is damaged. Use a different battery pack. | – | |
Recording/Playback
| Problem |
| Solution |
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Buttons will not work. | Turn on the camcorder. | – | |||
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| Load a disc. |
| 29 | |
Abnormal characters appear | This camcorder uses a microcomputer. External noise or static | – | |||
on the screen. The camcorder | electricity may cause abnormal characters to appear on the |
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does not operate properly. | screen. In such case, disconnect the power source and |
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| reconnect it after a short time. If the problem still persists, |
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| disconnect the power source and press the RESET button |
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| with a pointed item. Pressing the RESET button resets all |
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| settings. |
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“ | ” flashes on the screen. | Load a disc. |
| 29 | |
“ ” flashes on the screen. | Battery pack is exhausted. Replace or charge the battery | 19 | |||
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| pack. |
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The wireless controller will not | Set [WL.REMOTE] to [ON]. | 81 | |||
work. | The battery of the wireless controller is exhausted. Replace | 23 | |||
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| the battery. |
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| Check that you did not lay the camcorder on its side so the | – | ||
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| omni selector’s | button is pressed down. Place the |
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| camcorder upright. |
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Video noise appears on | When using the camcorder in a room where a plasma TV is | – | |||
screen. | located, keep a distance between the camcorder and the |
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| plasma TV. |
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Video noise appears on the | When using the camcorder in a room where a TV is located, | – | |||
TV screen. | keep a distance between the compact power adapter and the |
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| power or antenna cables of the TV. |
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Even without a disc loaded, | The camcorder is checking if a disc is loaded or not. This is not | – | |||
when closing the disc | a malfunction. |
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compartment cover a motor |
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sound can be heard. |
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