Cisco Systems 8941, 8945 manual Network Setup Menu section on, Menu section on page 4-4for details

Chapter

Status Menu

Table 7-2	Status Messages on the Cisco Unified IP Phone 8941 and 8945
Message		Description	Possible Explanation and Action
DNS unknown host		DNS could not resolve the name of the	• Verify that the host names of the TFTP server or
		TFTP server or Cisco Unified	Cisco Unified Communications Manager are
		Communications Manager.	configured properly in DNS.
			• Consider using IP addresses rather than host
			names.
Duplicate IP		Another device is using the IP address	• If the phone has a static IP address, verify that
		assigned to the phone.	you have not assigned a duplicate IP address. See
			the “Network Setup Menu” section on page 4-4
			section for details.
			• If you are using DHCP, check the DHCP server
			configuration.
Error update locale		One or more localization files could not	From Cisco Unified Operating System
		be found in the TFTPPath directory or	Administration, check that the following files are
		were not valid. The locale was not	located within subdirectories in the TFTP File
		changed.	Management:
			• Located in subdirectory with same name as
			network locale:
			–	tones.xml
			• Located in subdirectory with same name as user
			locale:
			–	glyphs.xml
			–	dictionary.xml
			–	kate.xml
File not found		The phone cannot locate, on the TFTP	From Cisco Unified Operating System
		server, the phone load file that is	Administration, make sure that the phone load file is
		specified in the phone configuration file.	on the TFTP server, and that the entry in the
			configuration file is correct.
IP address released		The phone has been configured to release	The phone remains idle until it is power cycled or you
		its IP address.	reset the DHCP address. See the “Network Setup
			Menu” section on page 4-4for details.
Load ID incorrect		Load ID of the software file is of the	Check the load ID assigned to the phone (from Cisco
		wrong type.	Unified Communications Manager, choose Device >
			Phone). Verify that the load ID is entered correctly.
Load rejected HC		The application that was downloaded is	Occurs if you were attempting to install a version of
		not compatible with the phone’s	software on this phone that did not support hardware
		hardware.	changes on this newer phone.
			Check the load ID assigned to the phone (from Cisco
			Unified Communications Manager, choose Device >
			Phone). Re-enter the load displayed on the phone.

Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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