IN-4 | Cisco Systems 8941, 8945 guide

Index

configuring on phone, overview 1-9

configuring with Cisco Unified Communications

Manager, overview				1-8
informing users about, overview							1-9
support by protocol
abbreviated dialing					E-1
answer release				E-2,E-4
Audible message waiting indicator								E-1
auto answer			E-1
auto-pickup E-1
barge	E-1
block external to external transfer								E-1
Busy Lamp Field (BLF)						E-1
Call Back		E-2
call back		E-2
call display restrictions						E-2
caller ID		E-2
caller ID blocking					E-2
call forward
all breakout					E-2
all calls			E-2
all loop prevention							E-2
busy		E-2
configurable display							E-2
no answer				E-2
call park		E-2
call pickup		E-2
call waiting			E-2
Cisco Unified Communications Manager
Assistant		E-2
client matter codes					E-2
computer telephony integration (CTI)
Applications			E-2
configurable call forward display								E-3
directed call park					E-3
direct transfer				E-3
distinctive ring				E-3
DND	E-3
extension mobility					E-2
fast dial service				E-3

forced authorization codes							E-3
group call pickup					E-3
hold	E-3
hold reversion				E-3
immediate divert					E-3
intercom			E-3
join	E-3
join across lines					E-3
log out of hunt groups						E-3
malicious caller identification (MCID) E-3
meet-me conference						E-3
message waiting					E-3
mobile connect				E-3
mobile voice access						E-3
monitoring and recording							E-4
music-on-hold E-3
mute	E-3
on-hook dialing					E-3
other group pickup E-3
pickup		E-2
privacy		E-3
Private Line Automated Ringdown (PLAR) E-4
programmable feature buttons								E-4
Quality Reporting Tool (QRT)								E-4
redial		E-4
ring setting			E-4
secure conference					E-4
Services URL button						E-4
shared line			E-4
speed dialing				E-4
Time-of-Day Routing						E-4
transfer		E-4
transfer-direct transfer E-4
voice mail			E-4
file authentication			1-12
file format
DistinctiveRingList.xml						6-2
footstand 3-7
forced authorization codes					5-9,E-3

Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

	IN-4	OL-20851-01

Image 164

Cisco Systems 8941, 8945 manual IN-4

Contents

Americas Headquarters Text Part Number OL-20851-01Page N T E N T S Power Outage 802.1X Authentication and Status Troubleshooting and Maintenance Cable Specifications C-2 Network and Access Port Pinouts C-2 Viii Overview AudienceOrganization Chapter Description Cisco Unified Communications Manager Administration Related DocumentationCisco Unified IP Phone 8900 Series Cisco Unified Communications Manager Business Edition Document Conventions Cisco Product Security OverviewConvention Description Boldface font Important Safety Instructions An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 8941 Features on the Cisco Unified IP Phone 8941 What Networking Protocols are Used? Networking Protocol Purpose Usage Notes Dynamic Host Configuration Protocol chapter Authentication on Cisco Unified IP Phones sectionCDP Dhcp SIP See the LLDP-MED and Cisco Discovery ProtocolNologieswhitepaper0900aecd804cd46d.shtml Communications Manager Security Guide Chapter in the Cisco Unified CommunicationsManager System Guide Related Topics Related Topic Feature OverviewConfiguring Telephony Features Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature Information Communications Manager Refer to the Troubleshooting Guide for Cisco UnifiedTopic Reference Overview of Supported Security Features Feature Description Access section on Security Profiles section on page 1-13for more information Configuration Menu section on Understanding Security ProfilesIdentifying Encrypted Phone Calls Unified IP Phones section on page 1-16for more information Establishing and Identifying Secure Audio Conference Calls Results of Action Feature UsedInitiator’s Phone Supporting 802.1X Authentication on Cisco Unified IP Phones Overview Security Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Purpose For More Information Cisco Communications Manager Communications Manager Administration GuideCommunications Manager Administration Guide, Cisco Unified Communications Manager Communications Manager Administration Guide, EndTask Purpose For More Information Installing Cisco Unified IP Phones See the Providing Power to the Cisco Unified IP PhoneSee the Installing the Cisco Unified IP Phone section See the Footstand section on Refer to Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager User Guide Administration and System Guides Terminology Differences A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu, Power Type Guidelines Power GuidelinesPower Outage Understanding Phone Configuration Files Obtaining Additional Information about Power Resolving Startup Problems, Understanding the Phone Startup ProcessPurpose Related Topics Adding Phones to the Cisco Unified CM Database Refer to the Cisco Unified Communications Manager Adding Phones to the Cisco Unified CM Database Adding Phones with Auto-RegistrationRequires MAC Method Address? Taps Adding Phones with Auto-Registration and Taps Adding Phones with Cisco Unified CM Administration Adding Phones with BAT Determining the MAC Address for a Cisco Unified IP Phone OL-20851-01 Before You Begin Network Requirements Network and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality Subjective to the User Installing the Cisco Unified IP Phone See the Network and Access Ports section onSee the Headset section on page 3-3for supported See the Adding Phones to the Cisco Unified CM Cisco Unified IP Phone 8941 and 8945 Cable Connections Reducing Power Consumption on the Phone Footstand Chapter Footstand Higher Viewing Angle Hold Mute Speaker Verifying the Phone Startup ProcessLower Viewing Angle Before You Begin Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phone Procedure Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone Unlocking and Locking Options, Editing Values, Displaying a Configuration MenuSelect Administrator Settings Editing Values Network Setup Menu, IPv4 Setup Menu Options,Unlocking and Locking Options Select Network Setup MenuOption Description To Change Device Phone Phone ConfigurationPC Vlan IPv4 Setup Menu Options Related Topics Security Configuration Menu 802.1X Authentication and StatusDevice Phone Phone Configuration Trust List Menu Choose Applications Administrator Settings Security ConfigAuthentication Device Authentication Settings Security Setup OL-20851-01 Configuring Features, Templates, Services, and Users Set Builtin Bridge Enable to On Feature Description Configuration ReferenceChoose System Service Parameter and select Common Phone Profile Configuration System Enterprise PhoneConfiguration Device Device Settings Features and Services Guide, Cisco Call Features and Services Guide, Call DisplayAdministration Guide, Directory Number Forward Maximum Hop Count service parameter Services Guide, Call Park and Directed Call Services Guide, Monitoring and RecordingUnderstanding Directory Numbers Park System Guide, Understanding Directory Numbers Unified Communications Manager Features Services GuideServices Guide, Cisco Web Dialer CMC Services Guide, Immediate Divert Services Guide, Do Not Disturb Administration Guide, Hunt Group Feature, see the Cisco Unified CommunicationsManager Features and Services Guide, Hold Communications Manager Feature Services Guide, IntercomRefer to Cisco Unified Communications Manager System Guide, Cisco Unified IP Services Guide, Music On Hold Features and Services Guide, MaliciousAdministration Guide, Message Waiting Features and Services Guide Barge Administration Guide, Phone ButtonFeatures and Services Guide, Quality Unified IP Phone 8941 and 8945 User Guide Overview of Supported Security Features Administration Guide, ConferenceBridge Configuration Creating Custom Phone Rings section Services Administration Guide, Time Period Bridge Configuration chapter Administration Guide, Cisco Voice-MailPort Configuration Join and Direct Transfer Policy Configuring Personal Directory Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Modifying Phone Button Templates Synchronizer For PAB, enter the following URL DND Configuring Softkey TemplatesSupported as a Setting Up Services Adding Users to Cisco Unified Communications Manager Click Add Selected Giving Users Access to the User Options Web PagesManaging the User Options Web Pages Click Save Selected/Changes Click Device AssociationEnter the appropriate search criteria and click Find Chapter Managing the User Options Web Pages Chapter Managing the User Options Web Pages Customizing and Modifying Configuration Files Customizing the Cisco Unified IP Phone Creating Custom Phone Rings DistinctiveRingList File Format Requirements Configuring a Custom Phone Ring PCM File Requirements for Custom Ring Types Configuring the Idle Display Field Description OL-20851-01 Model Information Screen Model Information Screen, Status Menu, Select Status Messages Status MenuStatus Messages Screen Phones with Cisco Unified CM Administration Network Setup Menu section on page 4-4forAddress. See the Network Setup Menu section Message Description Possible Explanation and Action Network Setup Menu section on Menu section on page 4-4for details Setup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Dhcp Disabled Dhcp RebootDhcp Waiting Coldboot Timeout SET Dhcp Coldboot Call Statistics Screen Select Call Statistics Voice Quality Metrics MOS LQK Security Configuration Select Administrator Settings Select Security Setup Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddress Choose Device Phone Disabling and Enabling Web Page AccessDevice Information Network Setup UDI Description Description Network Statistics Lldp Device Logs Streaming Statistics Stream Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup Problems Chapter Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature Services Symptom Cisco Unified IP Phone Unable to Obtain IP Address Cisco Unified IP Phone Resets Unexpectedly Verifying Dhcp SettingsVerifying the Physical Connection Identifying Intermittent Network Outages Checking Static IP Address Settings Verifying the Voice Vlan ConfigurationVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Problem Possible Cause Troubleshooting Cisco Unified IP Phone SecurityChecking Power Connection General Troubleshooting Tips Summary Explanation Locking Options section on page 4-3 for details Halfduxcollisionexceedthreshold Resetting or Restoring the Cisco Unified IP Phone Performing a Basic ResetPerforming a Factory Reset Operation Performing Explanation Monitoring the Voice Quality of Calls Troubleshooting Tips Metric Change Condition Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP Phone Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the Synchronizer Configuring the Synchronizer Programs Cisco Systems TabSync Installing the Cisco Unified CM Locale Installer Support for International Call Logging OL-20851-01 Physical and Operating Environment Specifications Specification Value or Range Cable Specifications Network and Access Port PinoutsNetwork Port Connector Pin Number Function Access Port Connector OL-20851-01 Basic Phone Administration Steps Example User Information for these Procedures Adding a User to Cisco Unified CM Adding a User From an External Ldap DirectoryChoose System Ldap Ldap Directory Click Perform Full Sync Now Example doe Configuring the PhoneProceed to the section Configuring the Phone, page D-3 Appendix Configuring the Phone Appendix Configuring the Phone Click Device Associations Performing Final End User Configuration StepsChoose User Management End User Protocol Features Sccp SIP Appendix EFT Draft Cisco Confidential Tool Numerics IN-2 IN-3 IN-4 LLDP-MED IN-5 MIC Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP IN-7 Srst Srtp IN-8 IN-9 Vlan