Cisco Systems 8945, 8941 manual Setup Menu section on page 4-4for details on

Chapter

Status Menu

Table 7-2	Status Messages on the Cisco Unified IP Phone 8941 and 8945
Message		Description	Possible Explanation and Action
No default router		DHCP or static configuration did not	• If the phone has a static IP address, verify that the
		specify a default router.	default router has been configured. See the
			“Network Setup Menu” section on page 4-4
			section for details.
			• If you are using DHCP, the DHCP server has not
			provided a default router. Check the DHCP server
			configuration.
No DNS server IP		A name was specified but DHCP or static	• If the phone has a static IP address, verify that the
		IP configuration did not specify a DNS	DNS server has been configured. See the
		server address.	“Network Setup Menu” section on page 4-4
			section for details.
			• If you are using DHCP, the DHCP server has not
			provided a DNS server. Check the DHCP server
			configuration.
TFTP access error		TFTP server is pointing to a directory	• If you are using DHCP, verify that the DHCP
		that does not exist.	server is pointing to the correct TFTP server.
			• If you are using static IP addresses, check
			configuration of TFTP server. See the “Network
			Setup Menu” section on page 4-4for details on
			assigning a TFTP server.
TFTP file not found		The requested load file (.bin) was not	Check the load ID assigned to the phone (from Cisco
		found in the TFTPPath directory.	Unified Communications Manager, choose Device >
			Phone). Verify that the TFTPPath directory contains
			a .bin file with this load ID as the name.
TFTP error		The phone does not recognize an error	Contact the Cisco TAC.
		code provided by the TFTP server.
TFTP server not		The specified TFTP server could not be	• The DHCP server has the wrong configuration
authorized		found in the phone’s CTL.	file for the TFTP server. In this case, update the
			TFTP server configuration to specify the correct
			TFTP server. The CTL file was made and then the
			TFTP server address changed. In this case,
			regenerate the CTL file.
			• If the phone is using a static IP address, the phone
			may be configured with the wrong TFTP server
			address. In this case, enter the correct TFTP
			server address in the Network Setup menu on the
			phone.
			• If the TFTP server address is correct, there may
			be a problem with the CTL file. In this case, run
			the CTL client and update the CTL file, making
			sure that the proper TFTP servers are included in
			this file.

Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

OL-20851-01 7-5