Monitoring the Cisco Unified IP Phone Remotely | Cisco Systems 8945

C H A P T E R 8

Monitoring the Cisco Unified IP Phone Remotely

Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including:

•Device information

•Network setup information

•Network statistics

•Device logs

•Streaming statistics

This chapter describes the information that you can obtain from the phone’s web page. You can use this information to remotely monitor the operation of a phone and to assist with troubleshooting.

You can also obtain much of this information directly from a phone. For more information, see Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone.”

For more information about troubleshooting the Cisco Unified IP Phone, Chapter 9, “Troubleshooting and Maintenance.”

This chapter includes these topics:

•Accessing the Web Page for a Phone, page 8-2

•Disabling and Enabling Web Page Access, page 8-3

•Device Information, page 8-3

•Network Setup, page 8-4

•Network Statistics, page 8-7

•Device Logs, page 8-9

•Streaming Statistics, page 8-9

Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

	OL-20851-01	8-1

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Cisco Systems 8945, 8941 manual Monitoring the Cisco Unified IP Phone Remotely

Contents

Text Part Number OL-20851-01 Americas HeadquartersPage N T E N T S Power Outage 802.1X Authentication and Status Troubleshooting and Maintenance Cable Specifications C-2 Network and Access Port Pinouts C-2 Viii Audience OverviewOrganization Chapter Description Related Documentation Cisco Unified Communications Manager AdministrationCisco Unified IP Phone 8900 Series Cisco Unified Communications Manager Business Edition Cisco Product Security Overview Document ConventionsConvention Description Boldface font Important Safety Instructions An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 8941 Features on the Cisco Unified IP Phone 8941 Networking Protocol Purpose Usage Notes What Networking Protocols are Used? Authentication on Cisco Unified IP Phones section Dynamic Host Configuration Protocol chapterCDP Dhcp SIP See the LLDP-MED and Cisco Discovery ProtocolNologieswhitepaper0900aecd804cd46d.shtml Chapter in the Cisco Unified Communications Communications Manager Security GuideManager System Guide Related Topics Related Topic Feature OverviewConfiguring Telephony Features Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Communications Manager Refer to the Troubleshooting Guide for Cisco UnifiedTopic Reference Feature Description Overview of Supported Security Features Security Profiles section on page 1-13for more information Access section on Understanding Security Profiles Configuration Menu section onIdentifying Encrypted Phone Calls Unified IP Phones section on page 1-16for more information Establishing and Identifying Secure Audio Conference Calls Results of Action Feature UsedInitiator’s Phone Overview Supporting 802.1X Authentication on Cisco Unified IP Phones Security Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Purpose For More Information Cisco Communications Manager Communications Manager Administration GuideCommunications Manager Administration Guide, Cisco Unified Communications Manager Communications Manager Administration Guide, EndTask Purpose For More Information See the Providing Power to the Cisco Unified IP Phone Installing Cisco Unified IP PhonesSee the Installing the Cisco Unified IP Phone section See the Footstand section on Guide for Cisco Unified Communications Manager Refer to Cisco Unified IP Phone 8941 and 8945 User Terminology Differences User Guide Administration and System Guides A P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP Phone Power Type Guidelines Power GuidelinesPower Outage Obtaining Additional Information about Power Understanding Phone Configuration Files Understanding the Phone Startup Process Resolving Startup Problems,Purpose Related Topics Adding Phones to the Cisco Unified CM Database Refer to the Cisco Unified Communications Manager Adding Phones with Auto-Registration Adding Phones to the Cisco Unified CM DatabaseRequires MAC Method Address? Taps Adding Phones with Auto-Registration and Taps Adding Phones with BAT Adding Phones with Cisco Unified CM Administration Determining the MAC Address for a Cisco Unified IP Phone OL-20851-01 Network Requirements Before You Begin Network and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality Subjective to the User See the Network and Access Ports section on Installing the Cisco Unified IP PhoneSee the Headset section on page 3-3for supported See the Adding Phones to the Cisco Unified CM Cisco Unified IP Phone 8941 and 8945 Cable Connections Footstand Reducing Power Consumption on the Phone Chapter Footstand Higher Viewing Angle Hold Mute Speaker Verifying the Phone Startup ProcessLower Viewing Angle Before You Begin Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phone Procedure Configuration Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP Phone Unlocking and Locking Options, Editing Values, Displaying a Configuration MenuSelect Administrator Settings Editing Values Network Setup Menu, IPv4 Setup Menu Options,Unlocking and Locking Options Select Network Setup MenuOption Description To Change Device Phone Phone ConfigurationPC Vlan IPv4 Setup Menu Options Related Topics 802.1X Authentication and Status Security Configuration MenuDevice Phone Phone Configuration Trust List Menu Settings Security Config Choose Applications AdministratorAuthentication Device Authentication Settings Security Setup OL-20851-01 Configuring Features, Templates, Services, and Users Set Builtin Bridge Enable to On Feature Description Configuration ReferenceChoose System Service Parameter and select Common Phone Profile Configuration System Enterprise PhoneConfiguration Device Device Settings Features and Services Guide, Call Display Features and Services Guide, Cisco CallAdministration Guide, Directory Number Forward Maximum Hop Count service parameter Services Guide, Monitoring and Recording Services Guide, Call Park and Directed CallUnderstanding Directory Numbers Park Numbers System Guide, Understanding Directory Services Guide Unified Communications Manager FeaturesServices Guide, Cisco Web Dialer CMC Services Guide, Do Not Disturb Services Guide, Immediate Divert Administration Guide, Hunt Group Feature, see the Cisco Unified CommunicationsManager Features and Services Guide, Hold Services Guide, Intercom Communications Manager FeatureRefer to Cisco Unified Communications Manager System Guide, Cisco Unified IP Services Guide, Music On Hold Features and Services Guide, MaliciousAdministration Guide, Message Waiting Administration Guide, Phone Button Features and Services Guide BargeFeatures and Services Guide, Quality Unified IP Phone 8941 and 8945 User Guide Administration Guide, Conference Overview of Supported Security FeaturesBridge Configuration Creating Custom Phone Rings section Services Administration Guide, Time Period Administration Guide, Cisco Voice-Mail Bridge Configuration chapterPort Configuration Join and Direct Transfer Policy Configuring Personal Directory Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Synchronizer Modifying Phone Button Templates For PAB, enter the following URL DND Configuring Softkey TemplatesSupported as a Setting Up Services Adding Users to Cisco Unified Communications Manager Click Add Selected Giving Users Access to the User Options Web PagesManaging the User Options Web Pages Click Save Selected/Changes Click Device AssociationEnter the appropriate search criteria and click Find Chapter Managing the User Options Web Pages Chapter Managing the User Options Web Pages Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files DistinctiveRingList File Format Requirements Creating Custom Phone Rings PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Configuring the Idle Display Field Description OL-20851-01 Model Information Screen, Status Menu, Model Information Screen Select Status Messages Status MenuStatus Messages Screen Network Setup Menu section on page 4-4for Phones with Cisco Unified CM AdministrationAddress. See the Network Setup Menu section Message Description Possible Explanation and Action Menu section on page 4-4for details Network Setup Menu section on Setup Menu section on page 4-4for details on Select Status Network Statistics Network Statistics Screen Dhcp Reboot Dhcp DisabledDhcp Waiting Coldboot Timeout SET Dhcp Coldboot Select Call Statistics Call Statistics Screen MOS LQK Voice Quality Metrics Select Administrator Settings Select Security Setup Security Configuration Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a Phone Choose Device Phone Disabling and Enabling Web Page AccessDevice Information UDI Network Setup Description Description Network Statistics Lldp Streaming Statistics Device Logs Stream Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and Maintenance Chapter Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS Settings Symptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying Dhcp Settings Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Identifying Intermittent Network Outages Verifying the Voice Vlan Configuration Checking Static IP Address SettingsVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Problem Possible Cause Troubleshooting Cisco Unified IP Phone SecurityChecking Power Connection General Troubleshooting Tips Locking Options section on page 4-3 for details Summary Explanation Halfduxcollisionexceedthreshold Performing a Basic Reset Resetting or Restoring the Cisco Unified IP PhonePerforming a Factory Reset Operation Performing Explanation Monitoring the Voice Quality of Calls Metric Change Condition Troubleshooting Tips Cleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting Information Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Programs Cisco Systems TabSync Configuring the Synchronizer Support for International Call Logging Installing the Cisco Unified CM Locale Installer OL-20851-01 Specification Value or Range Physical and Operating Environment Specifications Network and Access Port Pinouts Cable SpecificationsNetwork Port Connector Pin Number Function Access Port Connector OL-20851-01 Example User Information for these Procedures Basic Phone Administration Steps Adding a User From an External Ldap Directory Adding a User to Cisco Unified CMChoose System Ldap Ldap Directory Click Perform Full Sync Now Example doe Configuring the PhoneProceed to the section Configuring the Phone, page D-3 Appendix Configuring the Phone Appendix Configuring the Phone Click Device Associations Performing Final End User Configuration StepsChoose User Management End User Sccp SIP Protocol Features Appendix EFT Draft Cisco Confidential Tool Numerics IN-2 IN-3 IN-4 IN-5 LLDP-MED Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP MIC IN-7 IN-8 Srst Srtp IN-9 Vlan