Chapter

Status Menu

Table 7-2

Status Messages on the Cisco Unified IP Phone 8941 and 8945

 

 

 

 

Message

 

Description

Possible Explanation and Action

 

 

 

CFG file not found

The name-based and default

The configuration file for a phone is created when the

 

 

configuration file was not found on the

phone is added to the Cisco Unified Communications

 

 

TFTP Server.

Manager database. If the phone has not been added to

 

 

 

the Cisco Unified Communications Manager

 

 

 

database, the TFTP server generates a CFG File Not

 

 

 

Found response.

 

 

 

Phone is not registered with Cisco Unified

 

 

 

Communications Manager.

 

 

 

You must manually add the phone to Cisco

 

 

 

Unified Communications Manager if you are not

 

 

 

allowing phones to auto-register. See the “Adding

 

 

 

Phones with Cisco Unified CM Administration”

 

 

 

section on page 2-10for details.

 

 

 

If you are using DHCP, verify that the DHCP

 

 

 

server is pointing to the correct TFTP server.

 

 

 

If you are using static IP addresses, check

 

 

 

configuration of the TFTP server. See the

 

 

 

“Network Setup Menu” section on page 4-4for

 

 

 

details on assigning a TFTP server.

 

 

 

CFG TFTP Size Error

The configuration file is too large for file

Power cycle the phone.

 

 

system on the phone.

 

 

 

 

 

Checksum Error

 

Downloaded software file is corrupted.

Obtain a new copy of the phone firmware and place it

 

 

 

in the TFTPPath directory. You should only copy files

 

 

 

into this directory when the TFTP server software is

 

 

 

shut down, otherwise the files may be corrupted.

 

 

 

 

DHCP timeout

 

DHCP server did not respond.

Network is busy—The errors should resolve

 

 

 

themselves when the network load reduces.

 

 

 

No network connectivity between the DHCP

 

 

 

server and the phone—Verify the network

 

 

 

connections.

 

 

 

DHCP server is down—Check configuration of

 

 

 

DHCP server.

 

 

 

Errors persist—Consider assigning a static IP

 

 

 

address. See the “Network Setup Menu” section

 

 

 

on page 4-4for details on assigning a static IP

 

 

 

address.

 

 

 

 

DNS timeout

 

DNS server did not respond.

Network is busy—The errors should resolve

 

 

 

themselves when the network load reduces.

 

 

 

No network connectivity between the DNS server

 

 

 

and the phone—Verify the network connections.

 

 

 

DNS server is down—Check configuration of

 

 

 

DNS server.

 

 

 

 

Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

 

OL-20851-01

7-3

 

 

 

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Cisco Systems 8945, 8941 Message Description Possible Explanation and Action, Phones with Cisco Unified CM Administration