Features and Services Guide, Cisco Call | Cisco Systems 8941, 8945

Chapter

Telephony Features Available for the Cisco Unified IP Phone

Table 5-1	Telephony Features for the Cisco Unified IP Phone (continued)

Feature		Description	Configuration Reference

Busy Lamp Field		Provides enhancements to BLF speed dial. Allows	For more information, see the Cisco Unified
(BLF) Pickup		you to configure a Directory Number (DN) that a	Communications Manager Features and
		user can monitor for incoming calls. When the DN	Services Guide, Call Pickup.
		receives an incoming call, the system alerts the
		monitoring user, who can then pick up the call.

Call Back		Provides users with an audio and visual alert on the	For more information, see the following:
		phone when a busy or unavailable party becomes	• Cisco Unified Communications Manager
		available.	• Cisco Unified Communications Manager
		available.	System Guide, Cisco Unified IP Phone.
			System Guide, Cisco Unified IP Phone.
			• Cisco Unified Communications Manager
			Features and Services Guide, Cisco Call
			Back.

Call Display		Determines the information that will display for	For more information, refer to:
Restrictions		calling or connected lines, depending on the parties	• Cisco Unified Communications Manager
		who are involved in the call.	• Cisco Unified Communications Manager
		who are involved in the call.	Administration Guide, Cisco Unified IP
			Administration Guide, Cisco Unified IP
			Phone Configuration.
			• Cisco Unified Communications Manager
			System Guide, Understanding Route
			Plans.
			• Cisco Unified Communications Manager
			Features and Services Guide, Call Display
			Restrictions.

Call Forward		Allows users to redirect incoming calls to another	For more information, see the following:
		number. Call forward options include Call Forward	• Cisco Unified Communications Manager
		All, Call Forward Busy, Call Forward No Answer,	• Cisco Unified Communications Manager
		All, Call Forward Busy, Call Forward No Answer,	Administration Guide, Directory Number
		and Call Forward No Coverage.	Administration Guide, Directory Number
		and Call Forward No Coverage.	Configuration.
			Configuration.
			• Cisco Unified Communications Manager
			System Guide, Cisco Unified IP Phone.
			• “Specifying Options that Appear on the
			User Options Web Pages” section on
			page 5-24

Call Forward All Loop		Detects and prevents Call Forward All loops.	For more information, see the Cisco Unified
Breakout		When a Call Forward All loop is detected, the Call	Communications Manager System Guide,
		Forward All configuration is ignored and the call	Cisco Unified IP Phone.
		rings through.

Call Forward All Loop		Prevents a user from configuring a Call Forward	For more information, see the Cisco Unified
Prevention		All destination directly on the phone that creates a	Communications Manager System Guide,
		Call Forward All loop or that creates a Call	Cisco Unified IP Phone.
		Forward All chain with more hops than the existing
		Forward Maximum Hop Count service parameter
		allows.

Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

5-4	OL-20851-01

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Cisco Systems 8941, 8945 manual Features and Services Guide, Cisco Call, Features and Services Guide, Call Display

Contents

Americas Headquarters Text Part Number OL-20851-01Page N T E N T S Power Outage 802.1X Authentication and Status Troubleshooting and Maintenance Cable Specifications C-2 Network and Access Port Pinouts C-2 Viii Organization OverviewAudience Chapter Description Cisco Unified IP Phone 8900 Series Cisco Unified Communications Manager AdministrationRelated Documentation Cisco Unified Communications Manager Business Edition Convention Description Document ConventionsCisco Product Security Overview Boldface font Important Safety Instructions An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 8941 Features on the Cisco Unified IP Phone 8941 What Networking Protocols are Used? Networking Protocol Purpose Usage Notes CDP Dynamic Host Configuration Protocol chapterAuthentication on Cisco Unified IP Phones section Dhcp SIP See the LLDP-MED and Cisco Discovery ProtocolNologieswhitepaper0900aecd804cd46d.shtml Manager System Guide Communications Manager Security GuideChapter in the Cisco Unified Communications Related Topics Related Topic Feature OverviewConfiguring Telephony Features Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature Information Communications Manager Refer to the Troubleshooting Guide for Cisco UnifiedTopic Reference Overview of Supported Security Features Feature Description Access section on Security Profiles section on page 1-13for more information Identifying Encrypted Phone Calls Configuration Menu section onUnderstanding Security Profiles Unified IP Phones section on page 1-16for more information Establishing and Identifying Secure Audio Conference Calls Results of Action Feature UsedInitiator’s Phone Supporting 802.1X Authentication on Cisco Unified IP Phones Overview Security Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Purpose For More Information Cisco Communications Manager Communications Manager Administration GuideCommunications Manager Administration Guide, Cisco Unified Communications Manager Communications Manager Administration Guide, EndTask Purpose For More Information See the Installing the Cisco Unified IP Phone section Installing Cisco Unified IP PhonesSee the Providing Power to the Cisco Unified IP Phone See the Footstand section on Refer to Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager User Guide Administration and System Guides Terminology Differences A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu, Power Type Guidelines Power GuidelinesPower Outage Understanding Phone Configuration Files Obtaining Additional Information about Power Purpose Related Topics Resolving Startup Problems,Understanding the Phone Startup Process Adding Phones to the Cisco Unified CM Database Refer to the Cisco Unified Communications Manager Requires MAC Method Address? Adding Phones to the Cisco Unified CM DatabaseAdding Phones with Auto-Registration Taps Adding Phones with Auto-Registration and Taps Adding Phones with Cisco Unified CM Administration Adding Phones with BAT Determining the MAC Address for a Cisco Unified IP Phone OL-20851-01 Before You Begin Network Requirements Network and Access Ports, Handset, Speakerphone, Headset, Cisco Unified Communications Manager ConfigurationNetwork and Access Ports Headset HandsetSpeakerphone Audio Quality Subjective to the User See the Headset section on page 3-3for supported Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Adding Phones to the Cisco Unified CM Cisco Unified IP Phone 8941 and 8945 Cable Connections Reducing Power Consumption on the Phone Footstand Chapter Footstand Higher Viewing Angle Hold Mute Speaker Verifying the Phone Startup ProcessLower Viewing Angle Before You Begin Configuring Startup Network SettingsConfiguring Security on the Cisco Unified IP Phone Procedure Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone Unlocking and Locking Options, Editing Values, Displaying a Configuration MenuSelect Administrator Settings Editing Values Network Setup Menu, IPv4 Setup Menu Options,Unlocking and Locking Options Select Network Setup MenuOption Description To Change Device Phone Phone ConfigurationPC Vlan IPv4 Setup Menu Options Related Topics Device Phone Phone Configuration Security Configuration Menu802.1X Authentication and Status Trust List Menu Authentication Device Authentication Choose Applications AdministratorSettings Security Config Settings Security Setup OL-20851-01 Configuring Features, Templates, Services, and Users Set Builtin Bridge Enable to On Feature Description Configuration ReferenceChoose System Service Parameter and select Common Phone Profile Configuration System Enterprise PhoneConfiguration Device Device Settings Administration Guide, Directory Number Features and Services Guide, Cisco CallFeatures and Services Guide, Call Display Forward Maximum Hop Count service parameter Understanding Directory Numbers Services Guide, Call Park and Directed CallServices Guide, Monitoring and Recording Park System Guide, Understanding Directory Numbers Services Guide, Cisco Web Dialer Unified Communications Manager FeaturesServices Guide CMC Services Guide, Immediate Divert Services Guide, Do Not Disturb Administration Guide, Hunt Group Feature, see the Cisco Unified CommunicationsManager Features and Services Guide, Hold Refer to Cisco Unified Communications Communications Manager FeatureServices Guide, Intercom Manager System Guide, Cisco Unified IP Services Guide, Music On Hold Features and Services Guide, MaliciousAdministration Guide, Message Waiting Features and Services Guide, Quality Features and Services Guide BargeAdministration Guide, Phone Button Unified IP Phone 8941 and 8945 User Guide Bridge Configuration Overview of Supported Security FeaturesAdministration Guide, Conference Creating Custom Phone Rings section Services Administration Guide, Time Period Port Configuration Bridge Configuration chapterAdministration Guide, Cisco Voice-Mail Join and Direct Transfer Policy Configuring Personal Directory Configuring Corporate and Personal DirectoriesConfiguring Corporate Directories Modifying Phone Button Templates Synchronizer For PAB, enter the following URL DND Configuring Softkey TemplatesSupported as a Setting Up Services Adding Users to Cisco Unified Communications Manager Click Add Selected Giving Users Access to the User Options Web PagesManaging the User Options Web Pages Click Save Selected/Changes Click Device AssociationEnter the appropriate search criteria and click Find Chapter Managing the User Options Web Pages Chapter Managing the User Options Web Pages Customizing and Modifying Configuration Files Customizing the Cisco Unified IP Phone Creating Custom Phone Rings DistinctiveRingList File Format Requirements Configuring a Custom Phone Ring PCM File Requirements for Custom Ring Types Configuring the Idle Display Field Description OL-20851-01 Model Information Screen Model Information Screen, Status Menu, Select Status Messages Status MenuStatus Messages Screen Address. See the Network Setup Menu section Phones with Cisco Unified CM AdministrationNetwork Setup Menu section on page 4-4for Message Description Possible Explanation and Action Network Setup Menu section on Menu section on page 4-4for details Setup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Dhcp Waiting Coldboot Timeout Dhcp DisabledDhcp Reboot SET Dhcp Coldboot Call Statistics Screen Select Call Statistics Voice Quality Metrics MOS LQK Security Configuration Select Administrator Settings Select Security Setup Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddress Choose Device Phone Disabling and Enabling Web Page AccessDevice Information Network Setup UDI Description Description Network Statistics Lldp Device Logs Streaming Statistics Stream Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup Problems Chapter Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature Services Symptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Identifying Intermittent Network Outages Verifying that the Phones Have Not Been Intentionally Reset Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Eliminating DNS or Other Connectivity Errors Problem Possible Cause Troubleshooting Cisco Unified IP Phone SecurityChecking Power Connection General Troubleshooting Tips Summary Explanation Locking Options section on page 4-3 for details Halfduxcollisionexceedthreshold Performing a Factory Reset Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Operation Performing Explanation Monitoring the Voice Quality of Calls Troubleshooting Tips Metric Change Condition Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP Phone Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the Synchronizer Configuring the Synchronizer Programs Cisco Systems TabSync Installing the Cisco Unified CM Locale Installer Support for International Call Logging OL-20851-01 Physical and Operating Environment Specifications Specification Value or Range Network Port Connector Cable SpecificationsNetwork and Access Port Pinouts Pin Number Function Access Port Connector OL-20851-01 Basic Phone Administration Steps Example User Information for these Procedures Choose System Ldap Ldap Directory Adding a User to Cisco Unified CMAdding a User From an External Ldap Directory Click Perform Full Sync Now Example doe Configuring the PhoneProceed to the section Configuring the Phone, page D-3 Appendix Configuring the Phone Appendix Configuring the Phone Click Device Associations Performing Final End User Configuration StepsChoose User Management End User Protocol Features Sccp SIP Appendix EFT Draft Cisco Confidential Tool Numerics IN-2 IN-3 IN-4 LLDP-MED IN-5 MIC Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP IN-7 Srst Srtp IN-8 IN-9 Vlan