Text Part Number OL-20851-01
Americas Headquarters
Page
 N T E N T S
 Power Outage
 802.1X Authentication and Status
 Troubleshooting and Maintenance
 Cable Specifications C-2 Network and Access Port Pinouts C-2
 Viii
 Chapter Description
Overview
Audience
Organization
 Cisco Unified Communications Manager Business Edition
Cisco Unified Communications Manager Administration
Related Documentation
Cisco Unified IP Phone 8900 Series
 Boldface font
Document Conventions
Cisco Product Security Overview
Convention Description
 Important Safety Instructions
 An Overview of the Cisco Unified IP Phone
 Understanding the Cisco Unified IP Phones 8941
 Features on the Cisco Unified IP Phone 8941
 Networking Protocol Purpose Usage Notes
What Networking Protocols are Used?
 Dhcp
Dynamic Host Configuration Protocol chapter
Authentication on Cisco Unified IP Phones section
CDP
 Nologieswhitepaper0900aecd804cd46d.shtml
See the LLDP-MED and Cisco Discovery Protocol
SIP
 Related Topics
Communications Manager Security Guide
Chapter in the Cisco Unified Communications
Manager System Guide
 Configuring Telephony Features
Feature Overview
Related Topic
 Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
 Topic Reference
Refer to the Troubleshooting Guide for Cisco Unified
Communications Manager
 Feature Description
Overview of Supported Security Features
 Security Profiles section on page 1-13for more information
Access section on
 Unified IP Phones section on page 1-16for more information
Configuration Menu section on
Understanding Security Profiles
Identifying Encrypted Phone Calls
 Establishing and Identifying Secure Audio Conference Calls
 Initiator’s Phone
Feature Used
Results of Action
 Overview
Supporting 802.1X Authentication on Cisco Unified IP Phones
 Security Restrictions
 Configuring Cisco Unified IP Phones in Cisco Unified CM
 Purpose For More Information
 Communications Manager Administration Guide, Cisco
Communications Manager Administration Guide
Cisco Communications Manager
 Task Purpose For More Information
Communications Manager Administration Guide, End
Unified Communications Manager
 See the Footstand section on
Installing Cisco Unified IP Phones
See the Providing Power to the Cisco Unified IP Phone
See the Installing the Cisco Unified IP Phone section
 Guide for Cisco Unified Communications Manager
Refer to Cisco Unified IP Phone 8941 and 8945 User
 Terminology Differences
User Guide Administration and System Guides
 A P T E R
 Related Topic
 Understanding the Phone Startup Process, Network Setup Menu,
Providing Power to the Cisco Unified IP Phone
 Power Outage
Power Guidelines
Power Type Guidelines
 Obtaining Additional Information about Power
Understanding Phone Configuration Files
 Adding Phones to the Cisco Unified CM Database
Resolving Startup Problems,
Understanding the Phone Startup Process
Purpose Related Topics
 Refer to the Cisco Unified Communications Manager
 Taps
Adding Phones to the Cisco Unified CM Database
Adding Phones with Auto-Registration
Requires MAC Method Address?
 Adding Phones with Auto-Registration and Taps
 Adding Phones with BAT
Adding Phones with Cisco Unified CM Administration
 Determining the MAC Address for a Cisco Unified IP Phone
 OL-20851-01
 Network Requirements
Before You Begin
 Network and Access Ports
Cisco Unified Communications Manager Configuration
Network and Access Ports, Handset, Speakerphone, Headset,
 Speakerphone
Handset
Headset
 Audio Quality Subjective to the User
 See the Adding Phones to the Cisco Unified CM
Installing the Cisco Unified IP Phone
See the Network and Access Ports section on
See the Headset section on page 3-3for supported
 Cisco Unified IP Phone 8941 and 8945 Cable Connections
 Footstand
Reducing Power Consumption on the Phone
 Chapter Footstand
 Higher Viewing Angle
 Lower Viewing Angle
Verifying the Phone Startup Process
Hold Mute Speaker
 Configuring Security on the Cisco Unified IP Phone
Configuring Startup Network Settings
Before You Begin
 Procedure
 Configuration Menus on the Cisco Unified IP Phone
Configuring Settings on the Cisco Unified IP Phone
 Select Administrator Settings
Displaying a Configuration Menu
Unlocking and Locking Options, Editing Values,
 Unlocking and Locking Options
Network Setup Menu, IPv4 Setup Menu Options,
Editing Values
 Option Description To Change
Network Setup Menu
Select
 PC Vlan
Configuration
Device Phone Phone
 IPv4 Setup Menu Options
 Related Topics
 Trust List Menu
Security Configuration Menu
802.1X Authentication and Status
Device Phone Phone Configuration
 Settings Security Setup
Choose Applications Administrator
Settings Security Config
Authentication Device Authentication
 OL-20851-01
 Configuring Features, Templates, Services, and Users
 Choose System Service Parameter and select
Feature Description Configuration Reference
Set Builtin Bridge Enable to On
 Configuration Device Device Settings
Configuration System Enterprise Phone
Common Phone Profile
 Forward Maximum Hop Count service parameter
Features and Services Guide, Cisco Call
Features and Services Guide, Call Display
Administration Guide, Directory Number
 Park
Services Guide, Call Park and Directed Call
Services Guide, Monitoring and Recording
Understanding Directory Numbers
 Numbers
System Guide, Understanding Directory
 CMC
Unified Communications Manager Features
Services Guide
Services Guide, Cisco Web Dialer
 Services Guide, Do Not Disturb
Services Guide, Immediate Divert
 Manager Features and Services Guide, Hold
Feature, see the Cisco Unified Communications
Administration Guide, Hunt Group
 Manager System Guide, Cisco Unified IP
Communications Manager Feature
Services Guide, Intercom
Refer to Cisco Unified Communications
 Administration Guide, Message Waiting
Features and Services Guide, Malicious
Services Guide, Music On Hold
 Unified IP Phone 8941 and 8945 User Guide
Features and Services Guide Barge
Administration Guide, Phone Button
Features and Services Guide, Quality
 Creating Custom Phone Rings section
Overview of Supported Security Features
Administration Guide, Conference
Bridge Configuration
 Services
 Administration Guide, Time Period
 Join and Direct Transfer Policy
Bridge Configuration chapter
Administration Guide, Cisco Voice-Mail
Port Configuration
 Configuring Corporate Directories
Configuring Corporate and Personal Directories
Configuring Personal Directory
 Synchronizer
Modifying Phone Button Templates
 For PAB, enter the following URL
 Supported as a
Configuring Softkey Templates
DND
 Setting Up Services
 Adding Users to Cisco Unified Communications Manager
 Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Click Add Selected
 Enter the appropriate search criteria and click Find
Click Device Association
Click Save Selected/Changes
 Chapter Managing the User Options Web Pages
 Chapter Managing the User Options Web Pages
 Customizing the Cisco Unified IP Phone
Customizing and Modifying Configuration Files
 DistinctiveRingList File Format Requirements
Creating Custom Phone Rings
 PCM File Requirements for Custom Ring Types
Configuring a Custom Phone Ring
 Configuring the Idle Display
 Field Description
 OL-20851-01
 Model Information Screen, Status Menu,
Model Information Screen
 Status Messages Screen
Status Menu
Select Status Messages
 Message Description Possible Explanation and Action
Phones with Cisco Unified CM Administration
Network Setup Menu section on page 4-4for
Address. See the Network Setup Menu section
 Menu section on page 4-4for details
Network Setup Menu section on
 Setup Menu section on page 4-4for details on
 Select Status Network Statistics
Network Statistics Screen
 SET Dhcp Coldboot
Dhcp Disabled
Dhcp Reboot
Dhcp Waiting Coldboot Timeout
 Select Call Statistics
Call Statistics Screen
 MOS LQK
Voice Quality Metrics
 Select Administrator Settings Select Security Setup
Security Configuration
 Monitoring the Cisco Unified IP Phone Remotely
 Http//IPaddress
Accessing the Web Page for a Phone
 Device Information
Disabling and Enabling Web Page Access
Choose Device Phone
 UDI
Network Setup
 Description
 Description
 Network Statistics
 Lldp
 Streaming Statistics
Device Logs
 Stream
 Streaming Statistics
 Configuring Settings on the Cisco Unified IP Phone chapter
 Resolving Startup Problems
Troubleshooting and Maintenance
 Chapter Resolving Startup Problems
 Identifying Error Messages
 Choose Tools Control Center Feature Services
Verifying DNS Settings
 Symptom Cisco Unified IP Phone Unable to Obtain IP Address
 Identifying Intermittent Network Outages
Cisco Unified IP Phone Resets Unexpectedly
Verifying Dhcp Settings
Verifying the Physical Connection
 Eliminating DNS or Other Connectivity Errors
Checking Static IP Address Settings
Verifying the Voice Vlan Configuration
Verifying that the Phones Have Not Been Intentionally Reset
 Checking Power Connection
Troubleshooting Cisco Unified IP Phone Security
Problem Possible Cause
 General Troubleshooting Tips
 Locking Options section on page 4-3 for details
Summary Explanation
 Halfduxcollisionexceedthreshold
 Operation Performing Explanation
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
 Monitoring the Voice Quality of Calls
 Metric Change Condition
Troubleshooting Tips
 Cleaning the Cisco Unified IP Phone
Where to Go for More Troubleshooting Information
 Chapter Cleaning the Cisco Unified IP Phone
 Providing Information to Users Via a Website
 How Users Access a Voice Messaging System
 Installing the Synchronizer
How Users Configure Personal Directory Entries
 Programs Cisco Systems TabSync
Configuring the Synchronizer
 Support for International Call Logging
Installing the Cisco Unified CM Locale Installer
 OL-20851-01
 Specification Value or Range
Physical and Operating Environment Specifications
 Pin Number Function
Cable Specifications
Network and Access Port Pinouts
Network Port Connector
 Access Port Connector
 OL-20851-01
 Example User Information for these Procedures
Basic Phone Administration Steps
 Click Perform Full Sync Now
Adding a User to Cisco Unified CM
Adding a User From an External Ldap Directory
Choose System Ldap Ldap Directory
 Proceed to the section Configuring the Phone, page D-3
Configuring the Phone
Example doe
 Appendix Configuring the Phone
 Appendix Configuring the Phone
 Choose User Management End User
Performing Final End User Configuration Steps
Click Device Associations
 Sccp SIP
Protocol Features
 Appendix
 EFT Draft Cisco Confidential
 Tool
 Numerics
 IN-2
 IN-3
 IN-4
 IN-5
LLDP-MED
 Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP
MIC
 IN-7
 IN-8
Srst Srtp
 IN-9
 Vlan