Verifying the Phone Startup Process | Cisco Systems 8941, 8945

Chapter

Verifying the Phone Startup Process

Lower Viewing Angle

195160

Verifying the Phone Startup Process

After the Cisco Unified IP Phone has power connected to it, the phone begins its startup diagnostic process by cycling through the following steps.

1.The following LED buttons flash on and off during the various stages of bootup as the phone checks its hardware. See Table 3-2for a list of the hardware test and the LED diagnostic status.

Table 3-2	LED Diagnostic Status

Hardware Test		MWI	Hold	Mute	Speaker

Power is Ready		On	On	On	On

Flash is Accessible		—	On	On	On

RAM Test Successful		—	—	On	On

Ethernet Test Successful		—	—	—	On

2.The screen displays the Cisco Systems, Inc., logo screen.

3.These messages appear as the phone starts up.

–Phone not registered

4.The home screen displays:

	Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)
3-10	OL-20851-01

Image 58

Cisco Systems 8941, 8945 manual Verifying the Phone Startup Process, Lower Viewing Angle, Hold Mute Speaker

Contents

Americas Headquarters Text Part Number OL-20851-01Page N T E N T S Power Outage 802.1X Authentication and Status Troubleshooting and Maintenance Cable Specifications C-2 Network and Access Port Pinouts C-2 Viii Organization OverviewAudience Chapter Description Cisco Unified IP Phone 8900 Series Cisco Unified Communications Manager AdministrationRelated Documentation Cisco Unified Communications Manager Business Edition Convention Description Document ConventionsCisco Product Security Overview Boldface font Important Safety Instructions An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 8941 Features on the Cisco Unified IP Phone 8941 What Networking Protocols are Used? Networking Protocol Purpose Usage Notes CDP Dynamic Host Configuration Protocol chapterAuthentication on Cisco Unified IP Phones section Dhcp Nologieswhitepaper0900aecd804cd46d.shtml See the LLDP-MED and Cisco Discovery ProtocolSIP Manager System Guide Communications Manager Security GuideChapter in the Cisco Unified Communications Related Topics Configuring Telephony Features Feature OverviewRelated Topic Understanding Security Features for Cisco Unified IP Phones Providing Users with Feature Information Topic Reference Refer to the Troubleshooting Guide for Cisco UnifiedCommunications Manager Overview of Supported Security Features Feature Description Access section on Security Profiles section on page 1-13for more information Identifying Encrypted Phone Calls Configuration Menu section onUnderstanding Security Profiles Unified IP Phones section on page 1-16for more information Establishing and Identifying Secure Audio Conference Calls Initiator’s Phone Feature UsedResults of Action Supporting 802.1X Authentication on Cisco Unified IP Phones Overview Security Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Purpose For More Information Communications Manager Administration Guide, Cisco Communications Manager Administration GuideCisco Communications Manager Task Purpose For More Information Communications Manager Administration Guide, EndUnified Communications Manager See the Installing the Cisco Unified IP Phone section Installing Cisco Unified IP PhonesSee the Providing Power to the Cisco Unified IP Phone See the Footstand section on Refer to Cisco Unified IP Phone 8941 and 8945 User Guide for Cisco Unified Communications Manager User Guide Administration and System Guides Terminology Differences A P T E R Related Topic Providing Power to the Cisco Unified IP Phone Understanding the Phone Startup Process, Network Setup Menu, Power Outage Power GuidelinesPower Type Guidelines Understanding Phone Configuration Files Obtaining Additional Information about Power Purpose Related Topics Resolving Startup Problems,Understanding the Phone Startup Process Adding Phones to the Cisco Unified CM Database Refer to the Cisco Unified Communications Manager Requires MAC Method Address? Adding Phones to the Cisco Unified CM DatabaseAdding Phones with Auto-Registration Taps Adding Phones with Auto-Registration and Taps Adding Phones with Cisco Unified CM Administration Adding Phones with BAT Determining the MAC Address for a Cisco Unified IP Phone OL-20851-01 Before You Begin Network Requirements Network and Access Ports Cisco Unified Communications Manager ConfigurationNetwork and Access Ports, Handset, Speakerphone, Headset, Speakerphone HandsetHeadset Audio Quality Subjective to the User See the Headset section on page 3-3for supported Installing the Cisco Unified IP PhoneSee the Network and Access Ports section on See the Adding Phones to the Cisco Unified CM Cisco Unified IP Phone 8941 and 8945 Cable Connections Reducing Power Consumption on the Phone Footstand Chapter Footstand Higher Viewing Angle Lower Viewing Angle Verifying the Phone Startup ProcessHold Mute Speaker Configuring Security on the Cisco Unified IP Phone Configuring Startup Network SettingsBefore You Begin Procedure Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone Select Administrator Settings Displaying a Configuration MenuUnlocking and Locking Options, Editing Values, Unlocking and Locking Options Network Setup Menu, IPv4 Setup Menu Options,Editing Values Option Description To Change Network Setup MenuSelect PC Vlan ConfigurationDevice Phone Phone IPv4 Setup Menu Options Related Topics Device Phone Phone Configuration Security Configuration Menu802.1X Authentication and Status Trust List Menu Authentication Device Authentication Choose Applications AdministratorSettings Security Config Settings Security Setup OL-20851-01 Configuring Features, Templates, Services, and Users Choose System Service Parameter and select Feature Description Configuration ReferenceSet Builtin Bridge Enable to On Configuration Device Device Settings Configuration System Enterprise PhoneCommon Phone Profile Administration Guide, Directory Number Features and Services Guide, Cisco CallFeatures and Services Guide, Call Display Forward Maximum Hop Count service parameter Understanding Directory Numbers Services Guide, Call Park and Directed CallServices Guide, Monitoring and Recording Park System Guide, Understanding Directory Numbers Services Guide, Cisco Web Dialer Unified Communications Manager FeaturesServices Guide CMC Services Guide, Immediate Divert Services Guide, Do Not Disturb Manager Features and Services Guide, Hold Feature, see the Cisco Unified CommunicationsAdministration Guide, Hunt Group Refer to Cisco Unified Communications Communications Manager FeatureServices Guide, Intercom Manager System Guide, Cisco Unified IP Administration Guide, Message Waiting Features and Services Guide, MaliciousServices Guide, Music On Hold Features and Services Guide, Quality Features and Services Guide BargeAdministration Guide, Phone Button Unified IP Phone 8941 and 8945 User Guide Bridge Configuration Overview of Supported Security FeaturesAdministration Guide, Conference Creating Custom Phone Rings section Services Administration Guide, Time Period Port Configuration Bridge Configuration chapterAdministration Guide, Cisco Voice-Mail Join and Direct Transfer Policy Configuring Corporate Directories Configuring Corporate and Personal DirectoriesConfiguring Personal Directory Modifying Phone Button Templates Synchronizer For PAB, enter the following URL Supported as a Configuring Softkey TemplatesDND Setting Up Services Adding Users to Cisco Unified Communications Manager Managing the User Options Web Pages Giving Users Access to the User Options Web PagesClick Add Selected Enter the appropriate search criteria and click Find Click Device AssociationClick Save Selected/Changes Chapter Managing the User Options Web Pages Chapter Managing the User Options Web Pages Customizing and Modifying Configuration Files Customizing the Cisco Unified IP Phone Creating Custom Phone Rings DistinctiveRingList File Format Requirements Configuring a Custom Phone Ring PCM File Requirements for Custom Ring Types Configuring the Idle Display Field Description OL-20851-01 Model Information Screen Model Information Screen, Status Menu, Status Messages Screen Status MenuSelect Status Messages Address. See the Network Setup Menu section Phones with Cisco Unified CM AdministrationNetwork Setup Menu section on page 4-4for Message Description Possible Explanation and Action Network Setup Menu section on Menu section on page 4-4for details Setup Menu section on page 4-4for details on Network Statistics Screen Select Status Network Statistics Dhcp Waiting Coldboot Timeout Dhcp DisabledDhcp Reboot SET Dhcp Coldboot Call Statistics Screen Select Call Statistics Voice Quality Metrics MOS LQK Security Configuration Select Administrator Settings Select Security Setup Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Http//IPaddress Device Information Disabling and Enabling Web Page AccessChoose Device Phone Network Setup UDI Description Description Network Statistics Lldp Device Logs Streaming Statistics Stream Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Troubleshooting and Maintenance Resolving Startup Problems Chapter Resolving Startup Problems Identifying Error Messages Verifying DNS Settings Choose Tools Control Center Feature Services Symptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying the Physical Connection Cisco Unified IP Phone Resets UnexpectedlyVerifying Dhcp Settings Identifying Intermittent Network Outages Verifying that the Phones Have Not Been Intentionally Reset Checking Static IP Address SettingsVerifying the Voice Vlan Configuration Eliminating DNS or Other Connectivity Errors Checking Power Connection Troubleshooting Cisco Unified IP Phone SecurityProblem Possible Cause General Troubleshooting Tips Summary Explanation Locking Options section on page 4-3 for details Halfduxcollisionexceedthreshold Performing a Factory Reset Resetting or Restoring the Cisco Unified IP PhonePerforming a Basic Reset Operation Performing Explanation Monitoring the Voice Quality of Calls Troubleshooting Tips Metric Change Condition Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP Phone Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System How Users Configure Personal Directory Entries Installing the Synchronizer Configuring the Synchronizer Programs Cisco Systems TabSync Installing the Cisco Unified CM Locale Installer Support for International Call Logging OL-20851-01 Physical and Operating Environment Specifications Specification Value or Range Network Port Connector Cable SpecificationsNetwork and Access Port Pinouts Pin Number Function Access Port Connector OL-20851-01 Basic Phone Administration Steps Example User Information for these Procedures Choose System Ldap Ldap Directory Adding a User to Cisco Unified CMAdding a User From an External Ldap Directory Click Perform Full Sync Now Proceed to the section Configuring the Phone, page D-3 Configuring the PhoneExample doe Appendix Configuring the Phone Appendix Configuring the Phone Choose User Management End User Performing Final End User Configuration StepsClick Device Associations Protocol Features Sccp SIP Appendix EFT Draft Cisco Confidential Tool Numerics IN-2 IN-3 IN-4 LLDP-MED IN-5 MIC Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP IN-7 Srst Srtp IN-8 IN-9 Vlan