Providing Information to Users Via a Website | Cisco Systems 8945

A P P E N D I X A

Providing Information to Users Via a Website

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.

Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.

Consider including the following types of information on this site:

•How Users Obtain Support for the Cisco Unified IP Phone, page A-1

•How Users Subscribe to Services and Configure Phone Features, page A-2

•How Users Subscribe to Services and Configure Phone Features, page A-2

•How Users Access a Voice Messaging System, page A-2

•How Users Configure Personal Directory Entries, page A-3

How Users Obtain Support for the Cisco Unified IP Phone

To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services, and voice messaging system options), users must receive information from you or from your network team or be able to contact you for assistance. Make sure to provide end users with the names of people to contact for assistance and with instructions for contacting those people.

Giving Users Access to the User Options Web Pages

Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group: choose User Management > User Groups. For additional information, refer to:

•“User Group Configuration” chapter in the Cisco Unified Communications Manager Administration Guide

•“Role Configuration” chapter in the Cisco Unified Communications Manager Administration Guide

Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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Cisco Systems 8945, 8941 manual Providing Information to Users Via a Website

Contents

Text Part Number OL-20851-01 Americas HeadquartersPage N T E N T S Power Outage 802.1X Authentication and Status Troubleshooting and Maintenance Cable Specifications C-2 Network and Access Port Pinouts C-2 Viii Audience OverviewOrganization Chapter Description Related Documentation Cisco Unified Communications Manager AdministrationCisco Unified IP Phone 8900 Series Cisco Unified Communications Manager Business Edition Cisco Product Security Overview Document ConventionsConvention Description Boldface font Important Safety Instructions An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phones 8941 Features on the Cisco Unified IP Phone 8941 Networking Protocol Purpose Usage Notes What Networking Protocols are Used? Authentication on Cisco Unified IP Phones section Dynamic Host Configuration Protocol chapterCDP Dhcp See the LLDP-MED and Cisco Discovery Protocol Nologieswhitepaper0900aecd804cd46d.shtmlSIP Chapter in the Cisco Unified Communications Communications Manager Security GuideManager System Guide Related Topics Feature Overview Configuring Telephony FeaturesRelated Topic Providing Users with Feature Information Understanding Security Features for Cisco Unified IP Phones Refer to the Troubleshooting Guide for Cisco Unified Topic ReferenceCommunications Manager Feature Description Overview of Supported Security Features Security Profiles section on page 1-13for more information Access section on Understanding Security Profiles Configuration Menu section onIdentifying Encrypted Phone Calls Unified IP Phones section on page 1-16for more information Establishing and Identifying Secure Audio Conference Calls Feature Used Initiator’s PhoneResults of Action Overview Supporting 802.1X Authentication on Cisco Unified IP Phones Security Restrictions Configuring Cisco Unified IP Phones in Cisco Unified CM Purpose For More Information Communications Manager Administration Guide Communications Manager Administration Guide, CiscoCisco Communications Manager Communications Manager Administration Guide, End Task Purpose For More InformationUnified Communications Manager See the Providing Power to the Cisco Unified IP Phone Installing Cisco Unified IP PhonesSee the Installing the Cisco Unified IP Phone section See the Footstand section on Guide for Cisco Unified Communications Manager Refer to Cisco Unified IP Phone 8941 and 8945 User Terminology Differences User Guide Administration and System Guides A P T E R Related Topic Understanding the Phone Startup Process, Network Setup Menu, Providing Power to the Cisco Unified IP Phone Power Guidelines Power OutagePower Type Guidelines Obtaining Additional Information about Power Understanding Phone Configuration Files Understanding the Phone Startup Process Resolving Startup Problems,Purpose Related Topics Adding Phones to the Cisco Unified CM Database Refer to the Cisco Unified Communications Manager Adding Phones with Auto-Registration Adding Phones to the Cisco Unified CM DatabaseRequires MAC Method Address? Taps Adding Phones with Auto-Registration and Taps Adding Phones with BAT Adding Phones with Cisco Unified CM Administration Determining the MAC Address for a Cisco Unified IP Phone OL-20851-01 Network Requirements Before You Begin Cisco Unified Communications Manager Configuration Network and Access PortsNetwork and Access Ports, Handset, Speakerphone, Headset, Handset SpeakerphoneHeadset Audio Quality Subjective to the User See the Network and Access Ports section on Installing the Cisco Unified IP PhoneSee the Headset section on page 3-3for supported See the Adding Phones to the Cisco Unified CM Cisco Unified IP Phone 8941 and 8945 Cable Connections Footstand Reducing Power Consumption on the Phone Chapter Footstand Higher Viewing Angle Verifying the Phone Startup Process Lower Viewing AngleHold Mute Speaker Configuring Startup Network Settings Configuring Security on the Cisco Unified IP PhoneBefore You Begin Procedure Configuration Menus on the Cisco Unified IP Phone Configuring Settings on the Cisco Unified IP Phone Displaying a Configuration Menu Select Administrator SettingsUnlocking and Locking Options, Editing Values, Network Setup Menu, IPv4 Setup Menu Options, Unlocking and Locking OptionsEditing Values Network Setup Menu Option Description To ChangeSelect Configuration PC VlanDevice Phone Phone IPv4 Setup Menu Options Related Topics 802.1X Authentication and Status Security Configuration MenuDevice Phone Phone Configuration Trust List Menu Settings Security Config Choose Applications AdministratorAuthentication Device Authentication Settings Security Setup OL-20851-01 Configuring Features, Templates, Services, and Users Feature Description Configuration Reference Choose System Service Parameter and selectSet Builtin Bridge Enable to On Configuration System Enterprise Phone Configuration Device Device SettingsCommon Phone Profile Features and Services Guide, Call Display Features and Services Guide, Cisco CallAdministration Guide, Directory Number Forward Maximum Hop Count service parameter Services Guide, Monitoring and Recording Services Guide, Call Park and Directed CallUnderstanding Directory Numbers Park Numbers System Guide, Understanding Directory Services Guide Unified Communications Manager FeaturesServices Guide, Cisco Web Dialer CMC Services Guide, Do Not Disturb Services Guide, Immediate Divert Feature, see the Cisco Unified Communications Manager Features and Services Guide, HoldAdministration Guide, Hunt Group Services Guide, Intercom Communications Manager FeatureRefer to Cisco Unified Communications Manager System Guide, Cisco Unified IP Features and Services Guide, Malicious Administration Guide, Message WaitingServices Guide, Music On Hold Administration Guide, Phone Button Features and Services Guide BargeFeatures and Services Guide, Quality Unified IP Phone 8941 and 8945 User Guide Administration Guide, Conference Overview of Supported Security FeaturesBridge Configuration Creating Custom Phone Rings section Services Administration Guide, Time Period Administration Guide, Cisco Voice-Mail Bridge Configuration chapterPort Configuration Join and Direct Transfer Policy Configuring Corporate and Personal Directories Configuring Corporate DirectoriesConfiguring Personal Directory Synchronizer Modifying Phone Button Templates For PAB, enter the following URL Configuring Softkey Templates Supported as aDND Setting Up Services Adding Users to Cisco Unified Communications Manager Giving Users Access to the User Options Web Pages Managing the User Options Web PagesClick Add Selected Click Device Association Enter the appropriate search criteria and click FindClick Save Selected/Changes Chapter Managing the User Options Web Pages Chapter Managing the User Options Web Pages Customizing the Cisco Unified IP Phone Customizing and Modifying Configuration Files DistinctiveRingList File Format Requirements Creating Custom Phone Rings PCM File Requirements for Custom Ring Types Configuring a Custom Phone Ring Configuring the Idle Display Field Description OL-20851-01 Model Information Screen, Status Menu, Model Information Screen Status Menu Status Messages ScreenSelect Status Messages Network Setup Menu section on page 4-4for Phones with Cisco Unified CM AdministrationAddress. See the Network Setup Menu section Message Description Possible Explanation and Action Menu section on page 4-4for details Network Setup Menu section on Setup Menu section on page 4-4for details on Select Status Network Statistics Network Statistics Screen Dhcp Reboot Dhcp DisabledDhcp Waiting Coldboot Timeout SET Dhcp Coldboot Select Call Statistics Call Statistics Screen MOS LQK Voice Quality Metrics Select Administrator Settings Select Security Setup Security Configuration Monitoring the Cisco Unified IP Phone Remotely Http//IPaddress Accessing the Web Page for a Phone Disabling and Enabling Web Page Access Device InformationChoose Device Phone UDI Network Setup Description Description Network Statistics Lldp Streaming Statistics Device Logs Stream Streaming Statistics Configuring Settings on the Cisco Unified IP Phone chapter Resolving Startup Problems Troubleshooting and Maintenance Chapter Resolving Startup Problems Identifying Error Messages Choose Tools Control Center Feature Services Verifying DNS Settings Symptom Cisco Unified IP Phone Unable to Obtain IP Address Verifying Dhcp Settings Cisco Unified IP Phone Resets UnexpectedlyVerifying the Physical Connection Identifying Intermittent Network Outages Verifying the Voice Vlan Configuration Checking Static IP Address SettingsVerifying that the Phones Have Not Been Intentionally Reset Eliminating DNS or Other Connectivity Errors Troubleshooting Cisco Unified IP Phone Security Checking Power ConnectionProblem Possible Cause General Troubleshooting Tips Locking Options section on page 4-3 for details Summary Explanation Halfduxcollisionexceedthreshold Performing a Basic Reset Resetting or Restoring the Cisco Unified IP PhonePerforming a Factory Reset Operation Performing Explanation Monitoring the Voice Quality of Calls Metric Change Condition Troubleshooting Tips Cleaning the Cisco Unified IP Phone Where to Go for More Troubleshooting Information Chapter Cleaning the Cisco Unified IP Phone Providing Information to Users Via a Website How Users Access a Voice Messaging System Installing the Synchronizer How Users Configure Personal Directory Entries Programs Cisco Systems TabSync Configuring the Synchronizer Support for International Call Logging Installing the Cisco Unified CM Locale Installer OL-20851-01 Specification Value or Range Physical and Operating Environment Specifications Network and Access Port Pinouts Cable SpecificationsNetwork Port Connector Pin Number Function Access Port Connector OL-20851-01 Example User Information for these Procedures Basic Phone Administration Steps Adding a User From an External Ldap Directory Adding a User to Cisco Unified CMChoose System Ldap Ldap Directory Click Perform Full Sync Now Configuring the Phone Proceed to the section Configuring the Phone, page D-3Example doe Appendix Configuring the Phone Appendix Configuring the Phone Performing Final End User Configuration Steps Choose User Management End UserClick Device Associations Sccp SIP Protocol Features Appendix EFT Draft Cisco Confidential Tool Numerics IN-2 IN-3 IN-4 IN-5 LLDP-MED Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP MIC IN-7 IN-8 Srst Srtp IN-9 Vlan