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Cisco Unified IP Phone 8941 and 8945 Administration Guide fo
r Cisco Unified Communications Manager 8.5 (SCCP and SIP)
OL-20851-01
Appendix
Support for Inter
national Call Logging
Contents
Main
Page
CONTENTS
Page
Page
Page
Page
Page
Preface
Overview
Audience
Organization
Related Documentation
Obtaining Documentation, Obtaining Support, and Security Guidelines
Cisco Product Security Overview
Document Conventions
Page
An Overview of the Cisco Unified IP Phone
Understanding the Cisco Unified IP Phones 8941 and 8945
Page
What Networking Protocols are Used?
Page
Page
What Features are Supported on the Cisco Unified IP Phone 8941 and 8945?
Feature Overview
Configuring Telephony Features
Configuring Network Parameters Using the Cisco Unified IP Phone
Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
Page
Overview of Supported Security Features
Page
Understanding Security Profiles
Identifying Encrypted Phone Calls
Establishing and Identifying Secure Audio Conference Calls
Establishing and Identifying Protected Calls
Call Security Interactions and Restrictions
Supporting 802.1X Authentication on Cisco Unified IP Phones
Overview
Required Network Components
Best PracticesRequirements and Recommendations
Security Restrictions
Overview of Configuring and Installing Cisco Unified IP Phones
Configuring Cisco Unified IP Phones in Cisco Unified CM
Checklist for Configuring the Cisco Unified IP Phones 8941 and 8945 in Cisco Unified CM
Page
Page
Installing Cisco Unified IP Phones
Checklist for Installing the Cisco Unified IP Phone 8941 and 8945
Page
Terminology Differences
Preparing to Install the Cisco Unified IP Phone on Your Network
Understanding Interactions with Other Cisco Unified IP Telephony Products
Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM
Understanding How the Cisco Unified IP Phone Interacts with the VLAN
Providing Power to the Cisco Unified IP Phone
Power Guidelines
Power Outage
Obtaining Additional Information about Power
Understanding Phone Configuration Files
Understanding the Phone Startup Process
Page
Adding Phones to the Cisco Unified CM Database
Adding Phones with Auto-Registration
Adding Phones with Auto-Registration and TAPS
Adding Phones with Cisco Unified CM Administration
Adding Phones with BAT
Determining the MAC Address for a Cisco Unified IP Phone
Page
Setting Up the Cisco Unified IP Phone
Before You Begin
Network Requirements
Cisco Unified Communications Manager Configuration
Understanding the Cisco Unified IP Phones 8941 and 8945 Components
Network and Access Ports
Handset
Speakerphone
Headset
Audio Quality Subjective to the User
Connecting a Headset
Disabling a Headset
Using External Devices
Installing the Cisco Unified IP Phone
Page
Reducing Power Consumption on the Phone
Footstand
Page
Page
Lower Viewing Angle
Verifying the Phone Startup Process
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
Page
Configuring Settings on the Cisco Unified IP Phone
Configuration Menus on the Cisco Unified IP Phone
Displaying a Configuration Menu
Unlocking and Locking Options
Editing Values
Network Setup Menu
Page
IPv4 Setup Menu Options
Page
Security Configuration Menu
Trust List Menu
802.1X Authentication and Status
Page
Page
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Page
Join and Direct Transfer Policy
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Modifying Phone Button Templates
Modifying a Phone Button Template for Personal Address Book or Speed Dials
Page
Configuring Softkey Templates
Setting Up Services
Adding Users to Cisco Unified Communications Manager
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Specifying Options that Appear on the User Options Web Pages
Page
Page
Customizing the Cisco Unified IP Phone
Customizing and Modifying Configuration Files
Creating Custom Phone Rings
DistinctiveRingList File Format Requirements
PCM File Requirements for Custom Ring Types
Configuring a Custom Phone Ring
Configuring the Idle Display
Automatically Disabling the Cisco Unified IP Phone Backlight
Page
Page
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Model Information Screen
Status Menu
Status Messages Screen
Page
Page
Page
Network Statistics Screen
Page
Call Statistics Screen
Page
Security Configuration
Monitoring the Cisco Unified IP Phone Remotely
Accessing the Web Page for a Phone
Disabling and Enabling Web Page Access
Device Information
Network Setup
Page
Page
Network Statistics
Page
Device Logs
Streaming Statistics
Page
Page
Page
Troubleshooting and Maintenance
Resolving Startup Problems
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager
Identifying Error Messages
Checking Network Connectivity
Verifying TFTP Server Settings
Verifying IP Addressing and Routing
Verifying DNS Settings
Cisco CallManager and TFTP Services Are Not Running
Creating a New Configuration File
Registering the Phone with Cisco Unified Communications Manager
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
Cisco Unified IP Phone Resets Unexpectedly
Verifying the Physical Connection
Identifying Intermittent Network Outages
Verifying DHCP Settings
Checking Static IP Address Settings
Verifying the Voice VLAN Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Checking Power Connection
Troubleshooting Cisco Unified IP Phone Security
General Troubleshooting Tips
Page
Page
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
Monitoring the Voice Quality of Calls
Troubleshooting Tips
Using Voice-Quality Metrics
Where to Go for More Troubleshooting Information
Cleaning the Cisco Unified IP Phone
Page
A
Providing Information to Users Via a Website
How Users Obtain Support for the Cisco Unified IP Phone
Giving Users Access to the User Options Web Pages
How Users Subscribe to Services and Configure Phone Features
How Users Access a Voice Messaging System
How Users Configure Personal Directory Entries
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer
Page
B
Supporting International Users
Installing the Cisco Unified CM Locale Installer
Support for International Call Logging
Page
C
Technical Specifications
Physical and Operating Environment Specifications
Cable Specifications
Network and Access Port Pinouts
Page
Page
D
Basic Phone Administration Steps
Example User Information for these Procedures
Adding a User to Cisco Unified CM
Adding a User From an External LDAP Directory
Adding a User Directly to Cisco Unified Communications Manager
Configuring the Phone
Page
Page
Performing Final End User Configuration Steps
E
Feature Support by Protocol for the Cisco Unified IP Phone 8941 and 8945
Page
Page
Page
INDEX
Numerics
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D
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all breakout all calls all loop prevention busy configurable display no answer
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