Text Part Number OL-20851-01
Americas Headquarters
Page
 N T E N T S
 Power Outage
 802.1X Authentication and Status
 Troubleshooting and Maintenance
 Cable Specifications C-2 Network and Access Port Pinouts C-2
 Viii
 Audience
Overview
Organization
Chapter Description
 Related Documentation
Cisco Unified Communications Manager Administration
Cisco Unified IP Phone 8900 Series
Cisco Unified Communications Manager Business Edition
 Cisco Product Security Overview
Document Conventions
Convention Description
Boldface font
 Important Safety Instructions
 An Overview of the Cisco Unified IP Phone
 Understanding the Cisco Unified IP Phones 8941
 Features on the Cisco Unified IP Phone 8941
 Networking Protocol Purpose Usage Notes
What Networking Protocols are Used?
 Authentication on Cisco Unified IP Phones section
Dynamic Host Configuration Protocol chapter
CDP
Dhcp
 SIP
See the LLDP-MED and Cisco Discovery Protocol
Nologieswhitepaper0900aecd804cd46d.shtml
 Chapter in the Cisco Unified Communications
Communications Manager Security Guide
Manager System Guide
Related Topics
 Related Topic
Feature Overview
Configuring Telephony Features
 Providing Users with Feature Information
Understanding Security Features for Cisco Unified IP Phones
 Communications Manager
Refer to the Troubleshooting Guide for Cisco Unified
Topic Reference
 Feature Description
Overview of Supported Security Features
 Security Profiles section on page 1-13for more information
Access section on
 Understanding Security Profiles
Configuration Menu section on
Identifying Encrypted Phone Calls
Unified IP Phones section on page 1-16for more information
 Establishing and Identifying Secure Audio Conference Calls
 Results of Action
Feature Used
Initiator’s Phone
 Overview
Supporting 802.1X Authentication on Cisco Unified IP Phones
 Security Restrictions
 Configuring Cisco Unified IP Phones in Cisco Unified CM
 Purpose For More Information
 Cisco Communications Manager
Communications Manager Administration Guide
Communications Manager Administration Guide, Cisco
 Unified Communications Manager
Communications Manager Administration Guide, End
Task Purpose For More Information
 See the Providing Power to the Cisco Unified IP Phone
Installing Cisco Unified IP Phones
See the Installing the Cisco Unified IP Phone section
See the Footstand section on
 Guide for Cisco Unified Communications Manager
Refer to Cisco Unified IP Phone 8941 and 8945 User
 Terminology Differences
User Guide Administration and System Guides
 A P T E R
 Related Topic
 Understanding the Phone Startup Process, Network Setup Menu,
Providing Power to the Cisco Unified IP Phone
 Power Type Guidelines
Power Guidelines
Power Outage
 Obtaining Additional Information about Power
Understanding Phone Configuration Files
 Understanding the Phone Startup Process
Resolving Startup Problems,
Purpose Related Topics
Adding Phones to the Cisco Unified CM Database
 Refer to the Cisco Unified Communications Manager
 Adding Phones with Auto-Registration
Adding Phones to the Cisco Unified CM Database
Requires MAC Method Address?
Taps
 Adding Phones with Auto-Registration and Taps
 Adding Phones with BAT
Adding Phones with Cisco Unified CM Administration
 Determining the MAC Address for a Cisco Unified IP Phone
 OL-20851-01
 Network Requirements
Before You Begin
 Network and Access Ports, Handset, Speakerphone, Headset,
Cisco Unified Communications Manager Configuration
Network and Access Ports
 Headset
Handset
Speakerphone
 Audio Quality Subjective to the User
 See the Network and Access Ports section on
Installing the Cisco Unified IP Phone
See the Headset section on page 3-3for supported
See the Adding Phones to the Cisco Unified CM
 Cisco Unified IP Phone 8941 and 8945 Cable Connections
 Footstand
Reducing Power Consumption on the Phone
 Chapter Footstand
 Higher Viewing Angle
 Hold Mute Speaker
Verifying the Phone Startup Process
Lower Viewing Angle
 Before You Begin
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
 Procedure
 Configuration Menus on the Cisco Unified IP Phone
Configuring Settings on the Cisco Unified IP Phone
 Unlocking and Locking Options, Editing Values,
Displaying a Configuration Menu
Select Administrator Settings
 Editing Values
Network Setup Menu, IPv4 Setup Menu Options,
Unlocking and Locking Options
 Select
Network Setup Menu
Option Description To Change
 Device Phone Phone
Configuration
PC Vlan
 IPv4 Setup Menu Options
 Related Topics
 802.1X Authentication and Status
Security Configuration Menu
Device Phone Phone Configuration
Trust List Menu
 Settings Security Config
Choose Applications Administrator
Authentication Device Authentication
Settings Security Setup
 OL-20851-01
 Configuring Features, Templates, Services, and Users
 Set Builtin Bridge Enable to On
Feature Description Configuration Reference
Choose System Service Parameter and select
 Common Phone Profile
Configuration System Enterprise Phone
Configuration Device Device Settings
 Features and Services Guide, Call Display
Features and Services Guide, Cisco Call
Administration Guide, Directory Number
Forward Maximum Hop Count service parameter
 Services Guide, Monitoring and Recording
Services Guide, Call Park and Directed Call
Understanding Directory Numbers
Park
 Numbers
System Guide, Understanding Directory
 Services Guide
Unified Communications Manager Features
Services Guide, Cisco Web Dialer
CMC
 Services Guide, Do Not Disturb
Services Guide, Immediate Divert
 Administration Guide, Hunt Group
Feature, see the Cisco Unified Communications
Manager Features and Services Guide, Hold
 Services Guide, Intercom
Communications Manager Feature
Refer to Cisco Unified Communications
Manager System Guide, Cisco Unified IP
 Services Guide, Music On Hold
Features and Services Guide, Malicious
Administration Guide, Message Waiting
 Administration Guide, Phone Button
Features and Services Guide Barge
Features and Services Guide, Quality
Unified IP Phone 8941 and 8945 User Guide
 Administration Guide, Conference
Overview of Supported Security Features
Bridge Configuration
Creating Custom Phone Rings section
 Services
 Administration Guide, Time Period
 Administration Guide, Cisco Voice-Mail
Bridge Configuration chapter
Port Configuration
Join and Direct Transfer Policy
 Configuring Personal Directory
Configuring Corporate and Personal Directories
Configuring Corporate Directories
 Synchronizer
Modifying Phone Button Templates
 For PAB, enter the following URL
 DND
Configuring Softkey Templates
Supported as a
 Setting Up Services
 Adding Users to Cisco Unified Communications Manager
 Click Add Selected
Giving Users Access to the User Options Web Pages
Managing the User Options Web Pages
 Click Save Selected/Changes
Click Device Association
Enter the appropriate search criteria and click Find
 Chapter Managing the User Options Web Pages
 Chapter Managing the User Options Web Pages
 Customizing the Cisco Unified IP Phone
Customizing and Modifying Configuration Files
 DistinctiveRingList File Format Requirements
Creating Custom Phone Rings
 PCM File Requirements for Custom Ring Types
Configuring a Custom Phone Ring
 Configuring the Idle Display
 Field Description
 OL-20851-01
 Model Information Screen, Status Menu,
Model Information Screen
 Select Status Messages
Status Menu
Status Messages Screen
 Network Setup Menu section on page 4-4for
Phones with Cisco Unified CM Administration
Address. See the Network Setup Menu section
Message Description Possible Explanation and Action
 Menu section on page 4-4for details
Network Setup Menu section on
 Setup Menu section on page 4-4for details on
 Select Status Network Statistics
Network Statistics Screen
 Dhcp Reboot
Dhcp Disabled
Dhcp Waiting Coldboot Timeout
SET Dhcp Coldboot
 Select Call Statistics
Call Statistics Screen
 MOS LQK
Voice Quality Metrics
 Select Administrator Settings Select Security Setup
Security Configuration
 Monitoring the Cisco Unified IP Phone Remotely
 Http//IPaddress
Accessing the Web Page for a Phone
 Choose Device Phone
Disabling and Enabling Web Page Access
Device Information
 UDI
Network Setup
 Description
 Description
 Network Statistics
 Lldp
 Streaming Statistics
Device Logs
 Stream
 Streaming Statistics
 Configuring Settings on the Cisco Unified IP Phone chapter
 Resolving Startup Problems
Troubleshooting and Maintenance
 Chapter Resolving Startup Problems
 Identifying Error Messages
 Choose Tools Control Center Feature Services
Verifying DNS Settings
 Symptom Cisco Unified IP Phone Unable to Obtain IP Address
 Verifying Dhcp Settings
Cisco Unified IP Phone Resets Unexpectedly
Verifying the Physical Connection
Identifying Intermittent Network Outages
 Verifying the Voice Vlan Configuration
Checking Static IP Address Settings
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
 Problem Possible Cause
Troubleshooting Cisco Unified IP Phone Security
Checking Power Connection
 General Troubleshooting Tips
 Locking Options section on page 4-3 for details
Summary Explanation
 Halfduxcollisionexceedthreshold
 Performing a Basic Reset
Resetting or Restoring the Cisco Unified IP Phone
Performing a Factory Reset
Operation Performing Explanation
 Monitoring the Voice Quality of Calls
 Metric Change Condition
Troubleshooting Tips
 Cleaning the Cisco Unified IP Phone
Where to Go for More Troubleshooting Information
 Chapter Cleaning the Cisco Unified IP Phone
 Providing Information to Users Via a Website
 How Users Access a Voice Messaging System
 Installing the Synchronizer
How Users Configure Personal Directory Entries
 Programs Cisco Systems TabSync
Configuring the Synchronizer
 Support for International Call Logging
Installing the Cisco Unified CM Locale Installer
 OL-20851-01
 Specification Value or Range
Physical and Operating Environment Specifications
 Network and Access Port Pinouts
Cable Specifications
Network Port Connector
Pin Number Function
 Access Port Connector
 OL-20851-01
 Example User Information for these Procedures
Basic Phone Administration Steps
 Adding a User From an External Ldap Directory
Adding a User to Cisco Unified CM
Choose System Ldap Ldap Directory
Click Perform Full Sync Now
 Example doe
Configuring the Phone
Proceed to the section Configuring the Phone, page D-3
 Appendix Configuring the Phone
 Appendix Configuring the Phone
 Click Device Associations
Performing Final End User Configuration Steps
Choose User Management End User
 Sccp SIP
Protocol Features
 Appendix
 EFT Draft Cisco Confidential
 Tool
 Numerics
 IN-2
 IN-3
 IN-4
 IN-5
LLDP-MED
 Cast CDP Dhcp Http Rtcp RTP Sccp SIP Srtp TCP Tftp TLS UDP
MIC
 IN-7
 IN-8
Srst Srtp
 IN-9
 Vlan