Cisco Systems ATA186I2ARF manual Originating-Gateway Example, Possible Reasons for Failure

Chapter 7 Configuring and Debugging Fax Services

Debugging the Cisco ATA 186/188 Fax Services

An example debug log for a terminating gateway scenario is show below:

[0]Tx MPT PT=100 NSE pkt c0000000

[0]codec: 4 => 0

[0]Rx MPT PT=100 NSE pkt c0000000

Note The NSE response to the CED tone event is not mandatory; some gateways may not send back an NSE response.

Originating-Gateway Example

When the Cisco ATA is used as an originating gateway for a fax session, make sure that the following conditions are true:

•The Cisco ATA receives and responds to CED-tone-event NSE packets.

•The NSE payload type is the same for the received and transmitted NSE packets.

•The encoder switchover to G.711 occurs during NSE-packet transaction.

An example debug log for an originating gateway scenario is shown below:

[0]Rx MPT		PT=100 NSE pkt c0000000
[0]Tx MPT		PT=100 NSE pkt c0000000
[0]codec:		4 => 0
[0]Rx	MPT	PT=100 NSE pkt c0000000
[0]Rx	MPT	PT=100 NSE pkt c0000000

Note If your gateway is using a legacy IOS software image, it may not send NSE packets but instead may rely on a straightforward codec switchover mechanism. In this case, a codec switchover event occurs rather than an NSE packet transaction.

Possible Reasons for Failure

If your Cisco ATA does not receive CED-tone-event NSE packets and codec switchover does not occur, the failure may be due to the following reasons:

•The terminating gateway is not configured with fax/modem pass-through.

•The fax pass-through mode used by the terminating gateway may not be compatible with the Cisco NSE method.

If the log shows proper NSE packet transaction and G.711 upspeed for your fax session but the session still fails, check that the following conditions are true:

•The Cisco ATA software image version is 2.14 or above.

•The Cisco ATA model number is ATA186-I1, ATA186-I2, ATA188-I1, or ATA188-I2.

•The fax relay option for the remote gateways has been disabled.

Debugging FAX Mode

When the Cisco ATA is configured with fax mode, only G.711 codecs are used. You must confirm that only 0 (for G.711µ-law) or 8 (for G.711A-law) appear in the Enable encoder and DPKT 1st debug lines. The following example of a debug log shows that G.711µ-law is used:

[0]Enable encoder 0

[0]DPKT 1st: 1491513359 1491512639, pt 0

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (SIP)

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