Debugging | Cisco Systems ATA186I2ARF guide

Contents

Running the Executable File				8-3
Upgrade Requirements			8-3
Syntax	8-3
Upgrade Procedure		8-4
Confirming a Successful Signaling Image Upgrade							8-5
Using a Web Browser			8-5
Using the Voice Configuration Menu						8-5
Troubleshooting	9-1
General Troubleshooting Tips				9-1
Symptoms and Actions		9-2
Installation and Upgrade Issues				9-3
Debugging	9-4
Frequently Asked Questions			9-5
Contacting TAC 9-6
Using SIP Supplementary Services					A-1
Changing Call Commands			A-1
Cancelling a Supplementary Service					A-1
Common Supplementary Services					A-1
Caller ID	A-2
Call-Waiting Caller ID			A-2
Voice Mail Indication			A-2
Unattended Transfer			A-3
Semi-unattended Transfer					A-3
Fully Unattended Transfer					A-3
Attended Transfer		A-4
Making a Conference Call in the United States							A-4
Making a Conference Call in Sweden						A-4
Call Waiting in the United States A-5
Call Waiting in Sweden			A-5
About Call Forwarding			A-5
Call Forwarding in the United States						A-5
Call Forwarding in Sweden				A-6
Call Return in the United States					A-6
Call Return in Sweden			A-6

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (SIP)

	OL-3410-01	ix

Image 9

Cisco Systems ATA186I2ARF manual Debugging

Contents

Text Part Number OL-3410-01 Corporate Headquarters Copyright 2003, Cisco Systems, Inc All rights reserved Iii N T E N T S What You Need Dial Plan Disabling Access To The Web Interface Dhcp Vii DNS1IP DNS2IP Viii Action Identifiers Debugging Environmental Specifications C-2 Overview PrefaceAudience This preface includes the following sections Conventions OrganizationChapter Description Xii Xiii Xiv Related Documentation World Wide Web Obtaining DocumentationDocumentation CD-ROM Ordering Documentation Cisco.com Obtaining Technical AssistanceTechnical Assistance Center Xvi Cisco TAC Web Site Cisco TAC Escalation CenterXvii Xviii Cisco ATA Analog Telephone Adaptor Cisco Analog Telephone Adaptor Overview Pstn Session Initiation Protocol SIP Overview Components of SIP SIP Capabilities SIP Servers SIP Clients Link LED Hardware Overview Function Button Voice Codecs Supported Software Features Additional Supported Signaling Protocols Cisco ATA SIP ServicesOther Supported Protocols Fax Services Register Invite BYE CancelMethods Supported Supplementary Services Installation and Configuration OverviewNotify Options ACK Action Reference Installing the Cisco ATA Safety Recommendations Network RequirementsWhat the Cisco ATA Package Includes Installation Procedure 5V power adaptor Power cordWhat You Need Cisco ATA 186 Rear Panel Connections Procedure Installing the Cisco ATA Installation Procedure Power-Down Procedure Configuring the Cisco ATA for SIP Default Boot Load Behavior OpFlags Parameter and Bits Reference Feature VLANSettingBits Example Basic Configuration Steps in a Tftp Server Environment Steps Needed to Configure the Cisco ATA Configure the method with which the Cisco ATA will locate Basic Configuration Steps in a Non-TFTP Server EnvironmentTftp server at boot up time Action Configuring the Cisco ATA Using a Tftp Server Setting Up the Tftp Server with Cisco ATA SoftwareConfigurable Features and Related Parameters Creating Unique and Common Cisco ATA Configuration Files Syntax Save this file of Cisco ATA-specific parameters as Command Example Using atapname.exe Tool to Obtain MAC Address Using the EncryptKey Parameter and cfgfmt Tool Command OutputSyntax examples Atadefault.cfg Configuration File Using a Dhcp Server, Using a Dhcp Server Other Dhcp Options You Can Set Voice Configuration Menu Without Using a Dhcp ServerDNS1IP DNS2IP Ntpip Using the Voice Configuration Menu Voice Menu Number FeaturesDhcp Voice Menu Number Entering Alphanumeric Values Cisco ATA Web Configuration Resetting the Cisco ATA to Factory Default ValuesKey Alphanumeric Characters Page UID0 Refreshing or Resetting the Cisco ATA Upgrading the SIP Signaling Image Procedure to Refresh the Cisco ATAProcedure to Reset the Cisco ATA Basic and Additional SIP Services Important Basic SIP ServicesRequired Parameters Related Configuration Parameters Establishing Authentication Additional SIP Services Setting the CodecConfiguring Refresh Interval Advanced Audio Configuration Billable FeaturesRelated Parameters Configurable Hook Flash Timing Comfort Noise During Silence Period When Using G.711Configurable Mixing of Call Waiting Tone and Audio Configurable On-hook delay Dial Plan Disabling Access To The Web InterfaceDistinctive Ringing DNS SRV Support Hardware Information Display NAT GatewayNAT/PAT Translation Network Timing OutBoundProxy SupportProgress Tones Receiver-tagged VIA header Repeat Dialing on Busy Signal User Configurable Timeout On No Answer for Call Forwarding User Configurable Call Waiting Permanent Default SettingSIP Proxy Server Redundancy Stuttering Dial Tone on Unconditional Call Forward Configuration Setting Up and Placing a Call Without Using a SIP ProxyTo deactivate this feature, enter the following Open your Web browser Complete Reference Table of all Cisco ATA SIP Services Placing an IP CallDial Format OL-3410-01 Configurable Feature Related Parameter Configurable Feature Related Parameter OL-3410-01 Parameters and Defaults Configuration Text File Template User Interface UI Parameter UIPasswordSections that follow describe these parameters Range Parameters for Configuration Method Configuration ParameterToConfig UseTFTP Range Default Voice Configuration Menu Access Code TftpURLCfgInterval EncryptKey Network Parameters StaticIp StaticRouteIP address Account Information Parameters StaticNetMask255.255.255.0 UID0 This parameter is the password for the Phone 1 port GkOrProxy This parameter is the password for the Phone 2 port Gateway UseLoginIDGateway2 Not applicable to SIP LoginID0 LoginID1This parameter is the Login ID for line AltGkTimeOut Backup Server ParametersAltGk Integer GkTimeToLive SIP ParametersGkId UseSIP SIPRegInterval MAXRedirect205 Natip SIPRegOn SIPPort MediaPortOutBoundProxy NatServer Is the default port if no port is specifiedIP address or Fqdn format 207 Operating Parameters NatTimerBitmap 208 AudioMode LBRCodec300 0x00150015 Bit Number Definition RxCodec NumTxFrames TxCodec Clipclir CallFeatures PaidFeatures 315First calling that number and consulting with the callee Examples CallerIdMethod FeatureTimer 0x00019e60316 0x00000000 Polarity317 304 RTP ConnectMode Bit Number Definition TimeZone AutMethodThis parameter is not used for SIP 302 AltNTPIP 142916 917 SigTimer0xB8 0x01418564 Default-5 seconds Default 100 0x64=100 secondsRange 0 to 255 in 0.1 seconds Range 0 to 62 in seconds 0x2 OpFlags VLANSetting Optional Feature Parameters0x0000002b 324 NPrintf TraceFlagsExtended IP address RingOnOffTime Default Recommended Values DialPlan IPDialPlan Additional DialPlan Information About Dial Plan Commands Following dial plans Following dial plan Rule to Support Hot/Warm Line Dial Plan Blocking In Rule Rule to Support Dial Prefix Call-Progress Tone ParametersList of Call-Progress Tone Parameters Tone Parameter Syntax Use the following formula to calculate the scaling factor a How to Calculate Scaling Factors Default values for the nine-integer array Recommended ValuesSpecific Call-Progress Tone Parameter Information On-time-0 Off-time-0 Total time to play tone-1000 Cisco ATA plays the busy tone when the callee is busy920 921 Off-time-2000 Total time to play tone-0 922923 Off-time-2400 Total time to play tone-4800 CallCmd924 925 930 Maximum of 248 characters Call Command Structure Call Commands CallCmd string has the following structure Syntax Identifier Context State of Cisco ATA Context-Identifiers Action Identifiers Input Sequence IdentifiersIdentifier Input Sequence Identifier Action Call Command Example Hook-flash Cancel-the-call-attempt Retrieve-the-waiting-call Call Command Default Call Command BehaviorSweden Call Command Default Table Notations Call Command Behavior CWT WFE cancels the call-Stop CWT and revert to Connected state Call Command Behavior Call Command Behavior OL-3410-01 Using Fax Pass-through Mode Configuring and Debugging Fax Services This setting translates to the following bitmap Configuring the Cisco ATA for Fax Pass-through modeAudioMode Translation Recommended Setting Configuring Cisco IOS Gateways to Enable Fax Pass-throughThis setting translates to the bitmap ConnectMode Run the following command Enable Fax Pass-through Mode Perform the command Disable Fax Relay Feature Configuring the Cisco ATA for Fax Mode Using FAX Mode Configuring the Cisco ATA for Fax Mode on a Per-Call Basis Debugging the Cisco ATA 186/188 Fax ServicesConfiguring the Cisco IOS Gateway for Fax Mode Common Problems When Using IOS Gateways Cisco ATA, and 0x0012XXXX for the Phone 2 port Problem ActionFor fax pass-through mode, AudioMode should be set to Port Using prserv for Diagnosing Fax Problems Prserv OverviewAnalyzing prserv Output for Fax Sessions Terminating-Gateway Example Log event Description Possible Reasons for Failure Originating-Gateway Example Using rtpcatch for Diagnosing Fax Problems Rtpcatch OverviewTo use rtpcatch, follow these steps Output Files Example of rtpcatch Explanation CED tone Detected Analyzing rtpcatch Output for Fax Sessions Fax relay mode Cisco fax relay modeAnalysis Both sides use G.711 for the entire fax session Example 7-4 T38 Fax Relay Mode Using rtpcatch to Analyze Common Causes of Failure Cisco fax relay option is not disabled on the gateway Possible Causes for FailurePossible Cause for Failure Rtpcatch Limitations Example 7-9 Fax Pass-through Mode Failure OL-3410-01 Upgrading the Signaling Image from a Tftp Server Upgrading the Cisco ATA Signaling ImageSyntax of upgradecode Parameter Definitions Upgrading the Signaling Image Manually Upgradecode parameter value could beProcess Preliminary Steps Upgrade RequirementsRunning the Executable File Syntax To perform the upgrade, follow these steps Upgrade Procedure Using a Web Browser Confirming a Successful Signaling Image Upgrade OL-3410-01 General Troubleshooting Tips Troubleshooting Symptoms and Actions Installation and Upgrade Issues 2* 1 1* 2* 8* 1 1* 7* 8* 1 1* 9* 0* 1 1* 9* 0* 0 Debugging FACTRESET# Frequently Asked QuestionsRing Load per RJ-11 FXS Port Maximum Distance REN Contacting TAC Changing Call Commands Using SIP Supplementary ServicesCancelling a Supplementary Service Common Supplementary Services Caller ID Call-Waiting Caller IDVoice Mail Indication Unattended Transfer Semi-unattended TransferFully Unattended Transfer Attended Transfer Making a Conference Call in the United StatesMaking a Conference Call in Sweden Call Waiting in Sweden Call Waiting in the United StatesAbout Call Forwarding Call Forwarding in the United States Call Return in the United States Call Forwarding in SwedenCall Return in Sweden Calling Line Identification Presentation Calling Line Identification Restriction in Sweden Calling Line Identification Restriction in the United States OL-3410-01 Voice Menu Codes Table B-1lists codes to return basic Cisco ATA informationVoice Menu Option Code Description DNS 1 IP DNS 2 IPPWD UID Tftp URLUser ID telephone number for the Phone 1 port User ID telephone number for the Phone 2 port Option Code Description Cisco ATA Specifications Physical SpecificationsSpecification Environmental Specifications Electrical SpecificationsImmunity Specifications Description Specification Ringing Characteristics Software SpecificationsPhysical Interfaces Appendix C Cisco ATA Specifications Software Specifications Sccp SIP Compliance Reference Information OL-3410-01 Supported SIP Request Methods SIP Call Flows Cisco ATA-to-SIP Server-Registration without Authentication Call Flow Scenarios for Successful CallsStep Action Description Table D-2 Log Listings Cisco ATA-to-SIP Server-Registration with Authentication Table D-3 Action Descriptions Table D-4 Log Listings Invite Table D-5 Action Descriptions Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Table D-6 Log Listings Trying Proxy Authentication Required ACK Table D-7 Action Descriptions Table D-8 Log Listings Table D-8 Log Listings Table D-8 Log Listings Table D-8 Log Listings Table D-8 Log Listings GL-1 GL-2 GL-3 Location services are offered by location servers Lightweight DirectoryAccess ProtocolLocal exchange carrier Media Gateway Control Protocol Signaling connection control part Messages can be part of Sgcp and Mgcp messagesGL-5 GL-6 Traffic Business-class services for Internet telephonyAllow you to define your own customized markup language GL-7 GL-8 IN-1 D E United States Call-progress tone parameters CfgInterval parameterIN-2 IN-3 IN-4 Fax mode configuration 7-6,7-7 Forward-unconditionally setting Forward-on-no-answer settingFXS ports IN-5 Natip Natip parameterIN-6 IN-7 RJ-45 LED IN-8 SIP registration SIP registration enabled IN-9 Unconditional call forwarding Unique configuration file IN-10