Chapter 6 Troubleshooting
Problems Joining a Video Conference
•If the participant is attempting to join on an
•It is possible, though highly unlikely, that video ports may be unavailable, even if video ports have been scheduled in advance. If this problem occurs frequently, consider reducing the number of overbook ports you have specified. To set an optimal number of overbook ports, see (Optional) Configuring the Number of Overbook Ports, page
•Verify that all connectivity is set correctly, all calls are routed to their intended destinations, and the intended endpoint is reachable.
•Check the eventlog.
•See also other problem/solution sets in this section related to outdialing and dialing in.
Problem Cannot dial in to meeting from the video endpoint.
Solution Possible causes include the following:
•Any of the items in the previous problem/solution set.
•The problem may be temporary. Try again.
•It is not possible to create an
•If the meeting requires a password, or is restricted to profiled or invited users, users must join the meeting by outdialing from Cisco MeetingPlace Web Conferencing or from a
Cisco MeetingPlace for Outlook notification.
•The call may not have successfully reached its intended destination. Check your routing patterns. For example, make sure the service prefix for Cisco MeetingPlace meetings is unique in the Cisco IPVC MCU, and that the gatekeeper and Cisco CallManager have no initial strings that are identical to or begin with this code. For example, if your service prefix is 87, make sure the gatekeeper and Cisco CallManager do not have a routing instruction that routes all calls beginning with 8* to an unintended destination.
•Some endpoints may have a maximum dial string length that is shorter than the
Problem Unable to outdial successfully to SCCP endpoints.
Solution Make sure the technology prefix is correctly set in Cisco CallManager.
Problem A user attempts to outdial to join the video conference but nothing happens, or an outdial failure message appears.
Solution
•The video endpoint must be running before the user attempts to join the video conference.
•Cisco MeetingPlace Video Integration may be configured with the wrong E.164 number.
•There may be no more ports available on the system.
•The line to be outdialed to may be already in use (busy), not connected, nonexistent, entered incorrectly, or configured incorrectly.
•See also the items in the problem/solution set related to initiating or joining conferences.
Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3
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