Chapter 6 Troubleshooting
Problems Configuring and Initiating Cisco MeetingPlace Video Integration
•Retrieve system resource data from the Cisco MeetingPlace Audio Server.
•Verify the existence on the Cisco IPVC MCU of the service prefix entered during installation.
•Verify the existence on the Cisco IPVC MCU of the required Voice Activated conference view.
•Synchronize with the Cisco MeetingPlace audio server the status of an existing conference on the Cisco IPVC MCU.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Failed to invoke
MPCGICOM.\n");
Solution
•Cisco MeetingPlace Video Integration is unable to establish a connection with
Cisco MeetingPlace Web Conferencing. Allow it to try again; if it continues to be unsuccessful, restart the Cisco MeetingPlace Web Conferencing service.
•Cisco MeetingPlace Web Conferencing is not running.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: XmlMsgHandler failed to
initialize: %d\n", ret);
Solution Contact your Cisco technical support representative. See the Guide to Cisco Conferencing Documentation and Support.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: XmlSocket failed to
initialize: %d\n", ret);
Solution Cisco MeetingPlace Video Integration is unable to establish a connection to the
Cisco IPVC MCU. Ping the Cisco IPVC MCU to check the connectivity.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: CmdHandler failed to initialize.\n");
Solution Contact your Cisco technical support representative. See the Guide to Cisco Conferencing Documentation and Support.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Failed to verify designated service code from MCU\n");
Solution Cisco MeetingPlace Video Integration is unable to determine the existence of the designated service prefix for the MeetingPlace service on the Cisco IPVC MCU.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Repeatedly failed to send resource info to MP Server. \n");
Solution
•Cisco MeetingPlace Web Conferencing is still starting up or is not running.
Cisco MeetingPlace Video Integration will try three times at
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Failed to verify resources in MCU\n");
Solution Cisco MeetingPlace Video Integration is unable to receive the resource data from the
Cisco IPVC MCU that it needs in order to calculate the number of available video ports and conferences.
Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3
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