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Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3
OL-6280-01
Chapter6 Troubleshooting
Problems Configuring and Initiating CiscoM eetingPlaceV ideo Integration
•Retrieve system resource data from the Cisco MeetingPlace Audio Server.
•Verify the existence on the CiscoIPVC MCU of the service prefix entered during installation.
•Verify the existence on the Cisco IPVC MCU of the required Voice Activated conference view.
•Synchronize with the Cisco MeetingPlace audio s erver the status of an existing conference on the
Cisco IPVC MCU.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Failed to invoke
MPCGICOM.\n");
Solution
•Cisco MeetingPlace Video Integration is unable to establish a connection with
Cisco MeetingPlace WebConferencing. Allow it to try again; if it continues to be unsuccessful,
restart the Cisco MeetingPlace Web Conferencin g service.
•Cisco MeetingPlace Web Conferencing is not running.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: XmlMsgHandler failed to
initialize: %d\n", ret);
Solution Contact your Cisco technical support representative. See the Guide to Cisco Conferencing
Documentation and Support.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: XmlSocket failed to
initialize: %d\n", ret);
Solution Cisco MeetingPlace Video Integration is unable to establish a connection to the
Cisco IPVC MCU. Ping the CiscoIPVC MCU to check the connectivity.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: CmdHandler failed to
initialize.\n");
Solution Contact your Cisco technical support representative. See the Guide to Cisco Conferencing
Documentation and Support.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Failed to verify designated
service code from MCU\n");
Solution Cisco MeetingPlaceVideo Integration is unable to determine the existence of the designated
service prefix for the MeetingPlace service on the Cisco IPVC MCU.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Repeatedly failed to send
resource info to MP Server. \n");
Solution
•Cisco MeetingPlace WebConferencing is still starting up or is not running.
Cisco MeetingPlace VideoIntegration will try three times at 15-second intervals to connect to
Cisco MeetingPlace Web Conferencing. Wait for Cisco MeetingPlace Web Conferencing to
initialize.
Problem Error message in Eventlog: "CMcuController::initialize(), ERROR: Failed to verify resources
in MCU\n");
Solution CiscoM eetingPlaceVideo Integration is unable to receive the resource data from the
Cisco IPVC MCU that it needs in order to calculate the number of available video ports and conferences.