Cisco Systems MeetingPlace Video Integration

Contents

iii

Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3

OL-6280-01

CHAPTER

6Troubleshooting 6-1

Viewing the Eventlog 6-1

Setting the Level of Logging Detail 6-1

General Troubleshooting Guidelines 6-2

Problems Configuring and Initiating Cisco MeetingPlace Video Integration 6-2

Problems Scheduling a Video Conference 6-5

Problems Joining a Video Conference 6-5

Problems During a Video Conference 6-7

NDEX

Contents

Main Page CONTENTS Page Page Page Introducing Cisco MeetingPlace Video Integration Release 5.3 Audience Scope Naming Conventions Used in This Guide Overview of Cisco MeetingPlace Video Integration Features and Benefits of Cisco MeetingPlace Video Integration Additional References Page Page Cisco MeetingPlace Video Integration Components and Process Overview of Components Page Page Supported Cisco MeetingPlace System Configurations About the Cisco MeetingPlace Video-Conferencing Process How Video Conferences Are Scheduled About the Minimum Number of Video Ports Scheduled How Video Conferences Start How the Link Between the Cisco IPVC MCU and the Cisco MeetingPlace Audio Server Is Established How Video Conference Participants Join Meetings If a Participant Joins a Scheduled Video Conference by Dialing in to the CiscoIPVC MCU If a Participant Joins a Video Conference on an Ad-Hoc Basis How Video Conferences Run About the Video Images About the Audio Channel About Displaying the Status and Options of Video Participants in the Meeting Room How Cisco MeetingPlace Video Integration Tracks Port Availability How Video Conferences End Page Installing Cisco MeetingPlace Video Integration Before You Install Making Sure Component Systems Are Up and Running Verifying your Video-Conferencing License About Configuring the Cisco IPVC MCU to Use Cisco MeetingPlace Verifying that Video Endpoints Can Connect to the Cisco IPVC MCU Creating a Cisco IPVC MCU User for Cisco MeetingPlace Setting Cisco IPVC MCU Parameters Required to Support Cisco MeetingPlace Creating a Service for Cisco MeetingPlace Using Preconfigured Service Templates Creating a Service Manually Setting the Core Service Parameters Setting Audio Indications Making Sure that a Conference Password Is Not Required Setting Conference View Parameters Special Instructions for Accommodating SCCP Endpoints Setting Video Schemes Parameters Saving Your Service Configuring the Cisco MeetingPlace Audio Server Modifying the Translation Table About Setting the Audio Codec Negotiation Priority Supporting G.729 Configuring Cisco MeetingPlace H.323/SIP IP Gateway Configuring Load-Balancing Configurations for Video Conferencing About Installing and Configuring Video Endpoints (Optional) Configuring Cisco MeetingPlace for Outlook (Optional) Configuring Cisco MeetingPlace for Lotus Notes Configuring Cisco CallManager Gathering Configuration Values Adding an H.323 Gatekeeper Creating an H.225 Trunk for the Cisco IPVC MCU Adding the Route Pattern to Route Calls to the Cisco IPVC MCU Preparing to Install the Video Integration with DMZ Configurations Gathering Installation Values Installing Cisco MeetingPlace Video Integration Uninstalling Cisco MeetingPlace Video Integration Page Configuring and Managing About the Cisco MeetingPlace MeetingTime Software Application About Video-Conferencing Access Information About Changing System Configuration Settings Changing Values Entered During Installation of Cisco MeetingPlace Video Integration Changing Settings in Other Components About Managing Video-Conferencing Resources Page Page About Configuring Port Parameters About Configuring the Number of Video Floater Ports Configuring the Required Minimum Number of Video Floater Ports Adding Optional Video Floater Ports (Optional) Configuring the Number of Overbook Ports Page About Managing User Profiles for Video Use Page Important Information About DMZ Configurations and Video Conferencing About Video-Conferencing Bandwidth Specifying User and Group Profile Information About Video-Conferencing Statistics Viewing Video-Conferencing Statistics Page Page Using Cisco MeetingPlace Video Conferencing Supported Meeting Types About Setting Up End Users for Video Conferencing in Cisco MeetingPlace About Scheduling Video Conferences Who Can Schedule Video Conferences When Video Conferences Can Be Scheduled How Users Schedule Video Conferences About Rescheduling Video Conferences About Attending Cisco MeetingPlace Video Conferences How Users Join A Cisco MeetingPlace Video Conference About Attending Video Conferences by Outdialing from Cisco MeetingPlace Web Conferencing About Attending Video Conferences Via Cisco MeetingPlace for Outlook About Attending Video Conferences Via SMTP E-mail Clients About Attending Video Conferences Via Cisco VT Advantage Video Endpoints About Attending Video Conferences By Dialing In About Attending Ad-Hoc Video Conferences About Attending Password-Protected Meetings Video Features and Functions in the Meeting Room During the Conference About Modifying the Video Transmission About Modifying the Video Transmission of Other Participants About Recording a Video-Conferencing Session About Entering a Breakout Session About Participating in Lecture Style Meetings About Extending a Video Conference Information for End Users Troubleshooting Viewing the Eventlog Setting the Level of Logging Detail General Troubleshooting Guidelines Problems Configuring and Initiating Cisco MeetingPlace Video Integration Page Page Problems Scheduling a Video Conference Problems Joining a Video Conference Page Problems During a Video Conference Page Page Page INDEX A B C D E F G H N O P R T U V