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Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3
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Chapter6 Troubleshooting
General Troubleshooting Guidelines
Step 4 Click OK. This change may take up to one minute to take effect.
General Troubleshooting Guidelines
The items in this section are general things to check if you are experiencing problems with your system.
Note The Cisco MeetingPlace system and the Ci sco IPVC video-conferencing system must each be running
successfully in order for Cisco MeetingPlace Video Integration to work. If you have problems, first
verify that each of these systems is working correctly, independently of the
Cisco MeetingPlace VideoIntegration:
•Create and attend an audio and web conference in Cisco MeetingPlac e.
•Create and attend a video conference on the CiscoIPVC MCU. If you have already configured the
Cisco IPVC MCU to allow Cisco MeetingPlace to control its resources, you cannot test the
independent video-conferencing functionality until you disable the authorization you set in the
External conference authorization po licy field on the Cisco IPVC MCU.
•Check to be sure all components are configured correctly for CiscoMeetingPlace VideoIntegration,
according to the instructions in Chapter3, “Installing Cisco MeetingPlace Video Integration.”
•Check the eventlog for errors and warnings.
•Use the gwcptrace CLI command for Cisco Meetin gPlace Audio Server to look for items related to
the Cisco MeetingPlace VideoIntegration. These items are identified by MPVidSvc.
Problems Configuring and Initiating Cisco MeetingPlace Video Integration
Problem Cisco MeetingPlace VideoIntegration failed to initialize.
Solution Cisco MeetingPlaceVideo Integration was unable to do at least one of the following, and will
continue to attempt to initialize until it is successful or the CiscoMeetingPlace Video Integration service
is stopped. Specific error messages for each follow this Problem/Solution list:
•Connect to the Cisco IPVC MCU.
•Register as authorizer to the CiscoIPVC MCU.
More detailed logging than the Retail setting, less
detailed than the Detail setting.
Mid.
Detailed data for debugging purposes.
Set the key for this level only when needed,
because this setting quickly fills the log.
Detail.
For This Level of Detail
Set the Tracing
Level To