Chapter 6 Troubleshooting
General Troubleshooting Guidelines
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For This Level of Detail | Level To |
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More detailed logging than the Retail setting, less | Mid. |
detailed than the Detail setting. |
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Detailed data for debugging purposes. | Detail. |
Set the key for this level only when needed, |
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because this setting quickly fills the log. |
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Step 4 Click OK. This change may take up to one minute to take effect.
General Troubleshooting Guidelines
The items in this section are general things to check if you are experiencing problems with your system.
Note The Cisco MeetingPlace system and the Cisco IPVC
Cisco MeetingPlace Video Integration:
•Create and attend an audio and web conference in Cisco MeetingPlace.
•Create and attend a video conference on the Cisco IPVC MCU. If you have already configured the Cisco IPVC MCU to allow Cisco MeetingPlace to control its resources, you cannot test the independent
•Check to be sure all components are configured correctly for Cisco MeetingPlace Video Integration, according to the instructions in Chapter 3, “Installing Cisco MeetingPlace Video Integration.”
•Check the eventlog for errors and warnings.
•Use the gwcptrace CLI command for Cisco MeetingPlace Audio Server to look for items related to the Cisco MeetingPlace Video Integration. These items are identified by MPVidSvc.
Problems Configuring and Initiating
Cisco MeetingPlace Video Integration
Problem Cisco MeetingPlace Video Integration failed to initialize.
Solution Cisco MeetingPlace Video Integration was unable to do at least one of the following, and will continue to attempt to initialize until it is successful or the Cisco MeetingPlace Video Integration service is stopped. Specific error messages for each follow this Problem/Solution list:
•Connect to the Cisco IPVC MCU.
•Register as authorizer to the Cisco IPVC MCU.
Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3
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