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MeetingPlace Video Integration
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Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3
OL-6280-01
Chapter6 Troubleshooting
Problems During a Video Conference
Contents
Main
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CONTENTS
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Introducing Cisco MeetingPlace Video Integration Release 5.3
Audience
Scope
Naming Conventions Used in This Guide
Overview of Cisco MeetingPlace Video Integration
Features and Benefits of Cisco MeetingPlace Video Integration
Additional References
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Cisco MeetingPlace Video Integration Components and Process
Overview of Components
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Supported Cisco MeetingPlace System Configurations
About the Cisco MeetingPlace Video-Conferencing Process
How Video Conferences Are Scheduled
About the Minimum Number of Video Ports Scheduled
How Video Conferences Start
How the Link Between the Cisco IPVC MCU and the Cisco MeetingPlace Audio Server Is Established
How Video Conference Participants Join Meetings
If a Participant Joins a Scheduled Video Conference by Dialing in to the CiscoIPVC MCU
If a Participant Joins a Video Conference on an Ad-Hoc Basis
How Video Conferences Run
About the Video Images
About the Audio Channel
About Displaying the Status and Options of Video Participants in the Meeting Room
How Cisco MeetingPlace Video Integration Tracks Port Availability
How Video Conferences End
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Installing Cisco MeetingPlace Video Integration
Before You Install
Making Sure Component Systems Are Up and Running
Verifying your Video-Conferencing License
About Configuring the Cisco IPVC MCU to Use Cisco MeetingPlace
Verifying that Video Endpoints Can Connect to the Cisco IPVC MCU
Creating a Cisco IPVC MCU User for Cisco MeetingPlace
Setting Cisco IPVC MCU Parameters Required to Support Cisco MeetingPlace
Creating a Service for Cisco MeetingPlace
Using Preconfigured Service Templates
Creating a Service Manually
Setting the Core Service Parameters
Setting Audio Indications
Making Sure that a Conference Password Is Not Required
Setting Conference View Parameters
Special Instructions for Accommodating SCCP Endpoints
Setting Video Schemes Parameters
Saving Your Service
Configuring the Cisco MeetingPlace Audio Server
Modifying the Translation Table
About Setting the Audio Codec Negotiation Priority
Supporting G.729
Configuring Cisco MeetingPlace H.323/SIP IP Gateway
Configuring Load-Balancing Configurations for Video Conferencing
About Installing and Configuring Video Endpoints
(Optional) Configuring Cisco MeetingPlace for Outlook
(Optional) Configuring Cisco MeetingPlace for Lotus Notes
Configuring Cisco CallManager
Gathering Configuration Values
Adding an H.323 Gatekeeper
Creating an H.225 Trunk for the Cisco IPVC MCU
Adding the Route Pattern to Route Calls to the Cisco IPVC MCU
Preparing to Install the Video Integration with DMZ Configurations
Gathering Installation Values
Installing Cisco MeetingPlace Video Integration
Uninstalling Cisco MeetingPlace Video Integration
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Configuring and Managing
About the Cisco MeetingPlace MeetingTime Software Application
About Video-Conferencing Access Information
About Changing System Configuration Settings
Changing Values Entered During Installation of Cisco MeetingPlace Video Integration
Changing Settings in Other Components
About Managing Video-Conferencing Resources
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About Configuring Port Parameters
About Configuring the Number of Video Floater Ports
Configuring the Required Minimum Number of Video Floater Ports
Adding Optional Video Floater Ports
(Optional) Configuring the Number of Overbook Ports
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About Managing User Profiles for Video Use
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Important Information About DMZ Configurations and Video Conferencing
About Video-Conferencing Bandwidth
Specifying User and Group Profile Information
About Video-Conferencing Statistics
Viewing Video-Conferencing Statistics
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Using Cisco MeetingPlace Video Conferencing
Supported Meeting Types
About Setting Up End Users for Video Conferencing in Cisco MeetingPlace
About Scheduling Video Conferences
Who Can Schedule Video Conferences
When Video Conferences Can Be Scheduled
How Users Schedule Video Conferences
About Rescheduling Video Conferences
About Attending Cisco MeetingPlace Video Conferences
How Users Join A Cisco MeetingPlace Video Conference
About Attending Video Conferences by Outdialing from Cisco MeetingPlace Web Conferencing
About Attending Video Conferences Via Cisco MeetingPlace for Outlook
About Attending Video Conferences Via SMTP E-mail Clients
About Attending Video Conferences Via Cisco VT Advantage Video Endpoints
About Attending Video Conferences By Dialing In
About Attending Ad-Hoc Video Conferences
About Attending Password-Protected Meetings
Video Features and Functions in the Meeting Room During the Conference
About Modifying the Video Transmission
About Modifying the Video Transmission of Other Participants
About Recording a Video-Conferencing Session
About Entering a Breakout Session
About Participating in Lecture Style Meetings
About Extending a Video Conference
Information for End Users
Troubleshooting
Viewing the Eventlog
Setting the Level of Logging Detail
General Troubleshooting Guidelines
Problems Configuring and Initiating Cisco MeetingPlace Video Integration
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Problems Scheduling a Video Conference
Problems Joining a Video Conference
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Problems During a Video Conference
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