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Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3
OL-6280-01
Chapter6 Troubleshooting
Problems Scheduling a Video Conference
Problems Scheduling a Video Conference
Problem A user attempted to schedule a video mee ting but the meeting could not be scheduled.
Solution One of the following may be the cause:
•Insufficient video ports are available for the time specified. If this occurs often, consider reducing
the number of floater ports or increasing the numbe r of overbook ports. See About Configuring Port
Parameters, page 4-7.
•No more video conferences may be available for the time specified.
•If the required minimum number of video ports per conference is not available, the meeting cannot
be scheduled. For information, see About the Minimum N umber of Video Ports Scheduled, page
2-5. If this problem occurs frequently, adjust the number of overbook ports. See (Optional)
Configuring the Number of Overbook Ports, page 4-8.
Problem The system allocates more ports to a meeting than the user scheduled.
Solution This is normal. In order to prevent more conferences from being scheduled than the syst em can
accommodate, extra video ports are automatically allocated if a user schedules fewer video ports than
the average number of ports per conference available on the system. The formula that
Cisco MeetingPlace uses to determine the average number of confe rences is: (Number of video ports –
number of video floater ports + number of video overbook ports) / Total number of video conferences.
Extra ports are more commonly allocated if the CiscoIPVC MCU uses an EMP card than if it uses an
MP card. To minimize the chances that this will happen, configure the IPVC according to the instructions
specific to Cisco MeetingPlace conferences. For details, see the IPVC release notes: Cisco IP/VC 3511
MCU and Cisco IP/VC 3540 MCU Module Release Notes for Rele ase 3.5.
Problems Joining a Video Conference
Problem Cisco MeetingPlace is unable to initiate the link connecting the au dio channel of video
conferences on the CiscoIPVC MCU with the Cisco MeetingPlace audio conference.
Solution
•Make sure the Cisco MeetingPlace H.323/SIP IP Gateway is set correctly. To test this, create a
Cisco MeetingPlace audio conference and try outdialing to an IP phone. If the IP phone connects
successfully to the audio conference, the MeetingPlace H.323/SIP IP Gateway is set correctly; check
your Cisco CallManager and MCU gatekeeper settings. If not, see the Administrator’s Guide for
Cisco MeetingPlace H.323/SIP IP Gateway, Release5.2.1.
•Check the connectivity to the CiscoIPVC MCU. To test that the routing is occurring correctly, try
outdialing from a Cisco MeetingPlace confer ence to the corresponding video conference on the
Cisco IPVC MCU.
•Check the Cisco MeetingPlace audio server to make sure the outdial actually occurred.
•It is possible but highly unlikely that no video port is available for the link.
•Check in MeetingTime to be sure your video license is activated.
Problem User is unable to initiate or connect to a video conference.
Solution
•Make sure Cisco MeetingPlaceVideo Integration is running.