Cisco Systems MeetingPlace Video Integration manual Problems Scheduling a Video Conference

Chapter 6 Troubleshooting

Problems Scheduling a Video Conference

Problems Scheduling a Video Conference

Problem A user attempted to schedule a video meeting but the meeting could not be scheduled.

Solution One of the following may be the cause:

•Insufficient video ports are available for the time specified. If this occurs often, consider reducing the number of floater ports or increasing the number of overbook ports. See About Configuring Port Parameters, page 4-7.

•No more video conferences may be available for the time specified.

•If the required minimum number of video ports per conference is not available, the meeting cannot be scheduled. For information, see About the Minimum Number of Video Ports Scheduled, page 2-5. If this problem occurs frequently, adjust the number of overbook ports. See (Optional) Configuring the Number of Overbook Ports, page 4-8.

Problem The system allocates more ports to a meeting than the user scheduled.

Solution This is normal. In order to prevent more conferences from being scheduled than the system can accommodate, extra video ports are automatically allocated if a user schedules fewer video ports than the average number of ports per conference available on the system. The formula that

Cisco MeetingPlace uses to determine the average number of conferences is: (Number of video ports – number of video floater ports + number of video overbook ports) / Total number of video conferences. Extra ports are more commonly allocated if the Cisco IPVC MCU uses an EMP card than if it uses an MP card. To minimize the chances that this will happen, configure the IPVC according to the instructions specific to Cisco MeetingPlace conferences. For details, see the IPVC release notes: Cisco IP/VC 3511 MCU and Cisco IP/VC 3540 MCU Module Release Notes for Release 3.5.

Problems Joining a Video Conference

Problem Cisco MeetingPlace is unable to initiate the link connecting the audio channel of video conferences on the Cisco IPVC MCU with the Cisco MeetingPlace audio conference.

Solution

•Make sure the Cisco MeetingPlace H.323/SIP IP Gateway is set correctly. To test this, create a Cisco MeetingPlace audio conference and try outdialing to an IP phone. If the IP phone connects successfully to the audio conference, the MeetingPlace H.323/SIP IP Gateway is set correctly; check your Cisco CallManager and MCU gatekeeper settings. If not, see the Administrator’s Guide for Cisco MeetingPlace H.323/SIP IP Gateway, Release 5.2.1.

•Check the connectivity to the Cisco IPVC MCU. To test that the routing is occurring correctly, try outdialing from a Cisco MeetingPlace conference to the corresponding video conference on the Cisco IPVC MCU.

•Check the Cisco MeetingPlace audio server to make sure the outdial actually occurred.

•It is possible but highly unlikely that no video port is available for the link.

•Check in MeetingTime to be sure your video license is activated.

Problem User is unable to initiate or connect to a video conference.

Solution

•Make sure Cisco MeetingPlace Video Integration is running.

Administrator’s Guide for Cisco MeetingPlace Video Integration Release 5.3

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