Appendix
121
Residential Customer Agreement

Advance Exchange Program

The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending
upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a
prepaid shipping label and instructions on how to return the defective equipment. The shipping charge, for receiving
replacement equipment and returning the defective equipment, is a one-time fee based on EchoStar's competitive bulk
shipping rates (additional charges may apply outside of the continental US). This fee will be charged to your billing
account or your valid credit card. If you do not ship the defective equipment to EchoStar within ten days after receiving
the replacement, your billing account or credit card will be charged the market price of the replacement. If you return the
defective equipment after ten days, you will receive a full refund less an administrative fee.
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard
repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion
determines has voided the warranty, or makes the equipment unrepairable, billing account or credit card will be charged
the market price of the replacement.

Post Receipt Exchange Program

You may choose to ship the equipment to us at your cost. To provide faster service, upon receipt of your equipment you
will be shipped a replacement. Your original equipment will not be available for return.
The equipment you return will be checked to verify whether it is covered under this warranty. If the defective equipment
is covered under this warranty, it will be replaced and shipped back to you at no additional cost (additional charges may
apply outside of the continental US).
If your equipment is out of warranty and can be repaired your billing account or credit card will be charged the standard
repair fee for the replacement. If damage to the defective equipment is found, which EchoStar in its sole discretion
determines has voided the warranty, or makes the equipment unrepairable, your billing account or credit card will be
charged the market price of the replacement.

Accessory Warranty

An accessory is any DISH Network branded equipment, displaying the DISH Network logo, excluding the receiver,
cables and hookups, and non-mechanical components. A one-year warranty becomes effective upon the activation of
the DISH system or date of purchase, if bought separately. A proof of purchase is required to verify the purchase date. If
an accessory has an expired warranty, no exchange will be issued. You may purchase replacement accessories from
DISH Network or your local retailer.
RESIDENTIAL CUSTOMER AGREEMENT
Thank you for choosing DISH Network as your television service provider. DISH Network is happy to answer any
questions you may have and to provide you with technical and other customer support. You may contact us 24 hours a
day, any day of the year, by any of the following means:
Phone: 1 (800) 333-DISH (3474)
Email: feedback@customermail.dishnetwork.com
Mail: DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website:www.dishnetwork.com
To view this Residential Customer Agreement (the “Agreement”) in Spanish, please visit our website at
www.dishnetwork.com or call us at 1 (800) 333-DISH and we will send you a copy. Para ver este Acuerdo en español por
favor visite www.dishnetwork.com o llame al 1(800)333-DISH y le enviaremos una copia. “DISH Network” is a trademark
of EchoStar Satellite L.L.C. For purposes of this Agreement and any customer agreement(s) applicable to the
promotion(s) pursuant to which you are receiving Services and/or Equipment, “DISH Network”, “we” or “us” shall mean
EchoStar Satellite L.L.C. or, where applicable under the particular circumstances, third party billing agents, and “you” or
“your” refer to you, the DISH Network subscriber.
THIS RESIDENTIAL CUSTOMER AGREEMENT DESCRIBES THE TERMS AND CONDITIONS UNDER WHICH DISH
NETWORK WILL PROVIDE ITS SERVICES TO YOU. THIS AGREEMENT IS EFFECTIVE UNTIL CHANGED OR
REPLACED. IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER AND DO NOT ACCEPT THESE TERMS AND
CONDITIONS, OR ANY SUBSEQUENT CHANGES TO, OR REPLACEMENT OF, THESE TERMS AND CONDITIONS,
PLEASE NOTIFY US IMMEDIATELY AND WE WILL AT OUR OPTION CANCEL YOUR SERVICES OR ALLOW YOU
TO CONTINUE TO RECEIVE YOUR SERVICES UNDER THE TERMS AND CONDITIONS OF YOUR IMMEDIATELY
PRIOR RESIDENTIAL CUSTOMER AGREEMENT. IF YOU ARE A NEW DISH NETWORK CUSTOMER, YOUR
ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES SHALL
CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT AND ITS TERMS AND CONDITIONS WILL BE LEGALLY
BINDING UPON YOU. IF YOU ARE AN EXISTING DISH NETWORK CUSTOMER, WE WILL NOTIFY YOU OF ANY
CHANGES TO, OR REPLACEMENT OF, THE TERMS AND CONDITIONS OF THIS AGREEMENT AND YOUR
CONTINUED RECEIPT OF DISH NETWORK SERVICES FOLLOWING RECEIPT OF SUCH NOTICE SHALL
CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED TERMS AND CONDITIONS AND THEY
WILL BE LEGALLY BINDING ON YOU.
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