Reference
109
Troubleshooting Tables
You use an IR extender (not a “mouse
tail”), and it does not seem to work.
• The IR sensor on the extender that
receives the remote control signals
may not be facing the remote control.
• Make sure that the extender that
receives the signal from the remote
control is facing the right way, so that
the IR sensor can receive the remote
control signals.
• The IR cable on the extender that
sends the signal to the receiver may
not be right in front of the IR sensor
on the receiver front panel.
• Make sure that the IR cable on the
extender that sends the signal to the
receiver is right in front of the IR
sensor on the receiver front panel, so
that the receiver IR sensor can
receive the signals.
• If doing the above does not solve the
problem, contact the manufacturer of
the extenders for assistance.
• Use an IR extender only with Remote
Control 1 which uses IR signals.
• You are using Remote Control 2
which does not transmit IR signals.
• Use the correct remote control.
Program Guide or the Browse BannerWhat Is Happening Possible Reason What to Do
In the Program Guide, some
channels have a red background.
• Red means that you have not
subscribed to that channel.
You must subscribe to a
channel before you can tune
the receiver to it.
• If you want to buy a channel, call the
Customer Service Center at 1-800-333-
DISH (3474).
You try to display future programs in
the Program Guide or Browse
Banner, but find you cannot.
• The Program Guide and
Browse Banner can display
programs scheduled for an
extended, but not unlimited
time beyond the present.
• Try displaying the Program Guide again
later. By that time, it may show programs for
the time and date you want.
You try to display programs that
have ended in the Program Guide
or Browse Banner, but find you
cannot.
• The Program Guide and
Browse Banner can display
only programs that have not
yet ended. These features
cannot display a time earlier
than the present.
• Contact the program providers (for example,
the channel or network affiliate that
broadcast the program) for details on past
programs.
When you are using the Program
Guide or Browse Banner, some
channels are missing.
• You may have applied a
Favorites List other than the
list named All Chan.
• You can change the applied Favorites List
while using the Program Guide by pressing
the remote control Guide button. You can
choose another custom Favorites List, the
All Chan list, which includes all the channels,
or the All Sub list, which includes all
subscribed channels.
• You may have set up the
Program Guide so that when
the receiver is locked, the
Guide hides adult channels
• Unlock the receiver for the Program Guide to
display adult channels.
Remote ControlWhat Is Happening Possible Reason What to Do
Reference Two Color.fm Page 109 Tuesday, July 25, 2006 3:08 PM