Reference Two Color.fm Page 109 Tuesday, July 25, 2006 3:08 PM
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| Reference | ||
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| Troubleshooting Tables | ||
| Remote Control |
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| What Is Happening |
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| Possible Reason |
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| What to Do |
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| You use an IR extender (not a “mouse |
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| • The IR sensor on the extender that |
| • Make sure that the extender that |
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| tail”), and it does not seem to work. |
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| receives the remote control signals |
| receives the signal from the remote |
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| may not be facing the remote control. | control is facing the right way, so that |
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| the IR sensor can receive the remote |
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| control signals. |
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| • The IR cable on the extender that |
| • Make sure that the IR cable on the |
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| sends the signal to the receiver may | extender that sends the signal to the |
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| not be right in front of the IR sensor | receiver is right in front of the IR |
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| on the receiver front panel. |
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| sensor on the receiver front panel, so |
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| that the receiver IR sensor can |
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| receive the signals. |
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| • If doing the above does not solve the |
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| problem, contact the manufacturer of |
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| the extenders for assistance. |
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| • Use an IR extender only with Remote |
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| Control 1 which uses IR signals. |
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| • You are using Remote Control 2 |
| • Use the correct remote control. |
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| which does not transmit IR signals. |
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| Program Guide or the Browse Banner |
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| What Is Happening |
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| Possible Reason |
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| What to Do |
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| In the Program Guide, some | • | Red means that you have not | • | If you want to buy a channel, call the |
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| channels have a red background. |
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| subscribed to that channel. |
| Customer Service Center at |
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| You must subscribe to a |
| DISH (3474). |
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| channel before you can tune |
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| the receiver to it. |
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| You try to display future programs in | • | The Program Guide and | • | Try displaying the Program Guide again |
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| the Program Guide or Browse |
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| Browse Banner can display |
| later. By that time, it may show programs for |
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| Banner, but find you cannot. |
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| programs scheduled for an |
| the time and date you want. |
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| extended, but not unlimited |
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| time beyond the present. |
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| You try to display programs that | • | The Program Guide and | • | Contact the program providers (for example, |
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| have ended in the Program Guide |
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| Browse Banner can display |
| the channel or network affiliate that |
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| or Browse Banner, but find you |
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| only programs that have not |
| broadcast the program) for details on past |
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| cannot. |
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| yet ended. These features |
| programs. |
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| cannot display a time earlier |
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| than the present. |
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| When you are using the Program | • | You may have applied a | • | You can change the applied Favorites List |
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| Guide or Browse Banner, some |
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| Favorites List other than the |
| while using the Program Guide by pressing |
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| channels are missing. |
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| list named All Chan. |
| the remote control Guide button. You can |
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| choose another custom Favorites List, the |
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| All Chan list, which includes all the channels, |
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| or the All Sub list, which includes all |
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| subscribed channels. |
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| • | You may have set up the | • | Unlock the receiver for the Program Guide to |
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| Program Guide so that when |
| display adult channels. |
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| the receiver is locked, the |
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| Guide hides adult channels |
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109
