Reference
111
Troubleshooting Tables
• There may be interference
from other nearby electrical
devices (such as radio towers,
cellular telephones,
computers, microwave ovens,
radios, stereos, or TVs).
• Check other nearby electrical devices as
possible sources of interference.
• Check that all required coaxial cables are in
place.
• Check for moisture or water leaking into all
connections. Dry them out if needed, then
seal them with coaxial cable sealant.
• Check the dish-to-receiver cable run length;
if it is over 100 feet, call your dealer or
installer.
• Make sure the system is properly grounded.
A “black box” fills almost all of the
TV screen.
• You may have turned on the
Closed Captioned feature on
the TV, and put that feature
into Text mode.
• Using the TV remote control and/or menus
displayed by the TV (not the receiver remote
control or the menus displayed by the
receiver), turn off the closed captioned
feature.
The TV screen is all blue. • You may have connected the
receiver to an input on the TV
that is incorrect for the signal
output from the receiver.
• Check your TV owner’s manual for the
correct TV input to use for the signal output
from the receiver.
• Reset the receiver (page100).
Favorites Lists
What Is Happening Possible Reason What to Do
You press the remote Guide
button while the Program
Guide is displayed. You find
that you can apply only the All
Chan list or the All Sub list.
• If you have not added
channels to any custom
Favorites List, you will be able
to apply only the All Chan list
or the All Sub list.
• You must add channels to a custom Favorites List
before you can apply it.
You try to change the
All Chan list or the All Sub list.
The receiver displays an
ERROR message.
• The receiver will not allow you
to change the All Chan list or
the All Sub list.
• Choose another list to change.
Note: You can change the All Sub list by changing
what channels you buy.
You try to apply an empty
Favorites List. The receiver
displays an ERROR message.
• The receiver will not allow you
to apply an empty list.
• Choose another list to apply, or add at least one
channel to the empty list.
A Favorites List does not show
channels that you know you
have added to it.
• If you have set up the
Program Guide to hide adult
channels and the receiver is
locked, the Favorites List will
not show such channels.
• Unlock the receiver for the list to show adult
channels.
Watching A Program
What Is Happening Possible Reason What to Do
Reference Two Color.fm Page 111 Tuesday, July 25, 2006 3:08 PM