Chapter 11
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Using Troubleshooting Tools
USING TROUBLESHOOTING TOOLS
Your receiver has troubleshooting tools that a Customer Service Representative may ask you to
use if you should ever run into problems while using your equipment. Even though these tools are
quite helpful, it is recommended that you only use them when on the phone with a DISH Network
representative.

Resetting Your Receiver

Reset your receiver as directed by the Customer Service Representative as follows:
1Press and hold the front panel POWER until only the green TV1 indicator is lit.
2Let go of the front panel POWER.
It will take a few minutes for your receiver to reset and come back on. When you reset your
receiver, your receiver may have to download an updated Program Guide. If this is the case, it may
take longer for the receiver to come back on.

Diagnostics

The Customer Service Representative may ask you to open the Diagnostics screen. Remember to
have an active phone line connected to your receiver.
1Press MENU, select System Setup (6), and then select Diagnostics. The Diagnostics screen
shows you various tests the Customer Service Representative may ask you to perform on your
receiver:
•Connection - Tests for a valid receiver phone connection.
•Dial Out - If “No Dial Out Pending” is displayed, the receiver does not need to have its smart
card records updated.
•Counters - Shows you a list of diagnostic counters. Use PAGE UP and PAGE DOWN to scroll
through the list of counters displayed.
2Select Done.
Chapter 11 Two Color.fm Page 100 Wednesday, August 2, 2006 1:00 PM