Chapter 11 Two Color.fm Page 100 Wednesday, August 2, 2006 1:00 PM
Chapter 11
Using Troubleshooting Tools
USING TROUBLESHOOTING TOOLS
Your receiver has troubleshooting tools that a Customer Service Representative may ask you to use if you should ever run into problems while using your equipment. Even though these tools are quite helpful, it is recommended that you only use them when on the phone with a DISH Network representative.
Resetting Your Receiver
Reset your receiver as directed by the Customer Service Representative as follows:
1Press and hold the front panel POWER until only the green TV1 indicator is lit.
2Let go of the front panel POWER.
It will take a few minutes for your receiver to reset and come back on. When you reset your receiver, your receiver may have to download an updated Program Guide. If this is the case, it may take longer for the receiver to come back on.
Diagnostics
The Customer Service Representative may ask you to open the Diagnostics screen. Remember to have an active phone line connected to your receiver.
1Press MENU, select System Setup (6), and then select Diagnostics. The Diagnostics screen shows you various tests the Customer Service Representative may ask you to perform on your receiver:
•Connection - Tests for a valid receiver phone connection.
•Dial Out - If “No Dial Out Pending” is displayed, the receiver does not need to have its smart card records updated.
•Counters - Shows you a list of diagnostic counters. Use PAGE UP and PAGE DOWN to scroll through the list of counters displayed.
2Select Done.
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