Reference
114
Troubleshooting Tables
Telephone for Voice/Data/FAX
What Is Happening Possible Reason What to Do
While you are making a
telephone call, you hear
“clicks.”
• The receiver may have tried to
call the Customer Service
Center to send Pay-Per-View
purchase information. When
the receiver found that the
telephone was busy, it
automatically disconnected.
• You do not have to do anything. You can always
use your telephone line, because the receiver
automatically hangs up if it finds the line is busy.
You pick up the telephone to
make a call, but you do not
hear a dial tone.
• The receiver was calling the
Customer Service Center to
send Pay-Per-View
information. When the
receiver found that the
telephone was busy, it
automatically disconnected.
• Hang up, and then pick up the telephone again to
get a dial tone.
Your computer or facsimile
(FAX) machine tries to send a
FAX or modem transmission,
but fails.
• The receiver was calling the
Customer Service Center to
send Pay-Per-View
information. When the
receiver found that the
telephone was busy, it
automatically disconnected.
The FAX or modem found that
there was no dial tone, and
cancelled the transmission.
• Re-send the FAX or modem transmission.
Your computer or FAX
machine was receiving a FAX
or modem transmission, but an
error occurred.
• The receiver may have tried to
call the Customer Service
Center to send Pay-Per-View
purchase information during
the FAX or modem call. When
the receiver found that the
telephone was busy, it
automatically disconnected.
This generated “clicks” that
caused an error in the FAX or
modem transmission.
• Have the sender resend the FAX or modem
transmission.
Parental Controls
What Is Happening Possible Reason What to Do
You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.
• You may not have locked the
receiver.
•You must lock the receiver to apply any
lock that you have set.
You forgot the password, so that you
are unable to unlock the receiver.
• N/A • Call the Customer Service Center at 1-800-
333-DISH (3474. You must provide the
following information: (1) your name; (2)
your address; (3) your telephone
number;(4) and the receiver serial
identification number.
Reference Two Color.fm Page 114 Tuesday, July 25, 2006 3:08 PM