Dish Network 222 manual Telephone for Voice/Data/FAX, Parental Controls

Reference Two Color.fm Page 114 Tuesday, July 25, 2006 3:08 PM

Reference

Troubleshooting Tables

Telephone for Voice/Data/FAX

What Is Happening	Possible Reason	What to Do
While you are making a	• The receiver may have tried to	• You do not have to do anything. You can always
telephone call, you hear	call the Customer Service	use your telephone line, because the receiver
“clicks.”	Center to send Pay-Per-View	automatically hangs up if it finds the line is busy.
	purchase information. When
	the receiver found that the
	telephone was busy, it
	automatically disconnected.
You pick up the telephone to	• The receiver was calling the	• Hang up, and then pick up the telephone again to
make a call, but you do not	Customer Service Center to	get a dial tone.
hear a dial tone.	send Pay-Per-View
	information. When the
	receiver found that the
	telephone was busy, it
	automatically disconnected.
Your computer or facsimile	• The receiver was calling the	• Re-send the FAX or modem transmission.
(FAX) machine tries to send a	Customer Service Center to
FAX or modem transmission,	send Pay-Per-View
but fails.	information. When the
	receiver found that the
	telephone was busy, it
	automatically disconnected.
	The FAX or modem found that
	there was no dial tone, and
	cancelled the transmission.
Your computer or FAX	• The receiver may have tried to	• Have the sender resend the FAX or modem
machine was receiving a FAX	call the Customer Service	transmission.
or modem transmission, but an	Center to send Pay-Per-View
error occurred.	purchase information during
	the FAX or modem call. When
	the receiver found that the
	telephone was busy, it
	automatically disconnected.
	This generated “clicks” that
	caused an error in the FAX or
	modem transmission.

Parental Controls

What Is Happening	Possible Reason	What to Do
You set a lock (for example, a lock on	• You may not have locked the	• You must lock the receiver to apply any
programs by ratings), but the lock	receiver.	lock that you have set.
does not take effect.
You forgot the password, so that you	• N/A	• Call the Customer Service Center at 1-800-
are unable to unlock the receiver.		333-DISH (3474. You must provide the
		following information: (1) your name; (2)
		your address; (3) your telephone
		number;(4) and the receiver serial
		identification number.

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