Reference
108
Troubleshooting Tables
What Is Happening Possible Reason What to Do
You cannot find the remote control. • N/A • Use the receiver front panel Control
Buttons to control the receiver until
you find the remote. If the remote
control is permanently lost or too
damaged to use, call the Customer
Service Center to order a
replacement.
When you press a button on the
remote control, the receiver does not
do what you expect.
• The remote control may be missing
batteries, the batteries may be
incorrectly placed in the remote, or
the batteries may be weak or dead.
• If the batteries are missing or dead,
insert fresh AAA-size batteries.
If the remote has fresh batteries,
check whether they are placed
according to the label diagram. If not,
remove them and place correctly.
• You may be using the wrong remote
control (1 or 2) for the menus (TV1 or
TV2) you are trying to operate.
• Make sure you are using Remote
Control 1 (2) to control TV1 (TV2)
menus.
Your UHF Pro remote control does not
work well from far away.
• You may be experiencing
interference from objects near your
receiver antenna.
• Make sure the UHF antenna is
connected to the receiver and not
touching anything else.
• Vary the tilt angle of the receiver's
UHF antenna. Locate the UHF
antenna tip away from other
electronics equipment or metal
surfaces, even if separated by
wooden shelving.
• Move the receiver to different
locations. For best results, place the
receiver as high as possible, above
all other equipment in your
entertainment center.
• Place the UHF antenna outside the
entertainment center by using a
coaxial cable to connect it to the
receiver.
When you press the remote control
Power button to turn the receiver ON,
the receiver front panel Power light
does not light up.
• Other lights are too bright. • Try other remote control buttons to
see if the receiver is responding.
• Remote control is not operating
properly or the batteries are weak or
dead.
• Replace the remote batteries with
fresh ones.
• The receiver power cord is not
plugged into a power outlet, or there
may be a problem with the power.
• Check that the receiver power cord is
not damaged, and that the plug is
inserted correctly into the outlet.
• The remote control(s) may not be set
to the address(es) used by the
satellite receiver.
• Make sure the remote control(s) are
set to the same address(es) used by
the satellite receiver. See page
page58 for information on changing
the remote control address.
• You may be using the wrong remote
control (1 or 2) for the menus (TV1 or
TV2) you are trying to operate.
• Make sure you are using Remote
Control 1 (2) to control TV1 (TV2)
menus.
• If the receiver is in Single Mode, the
TV2 indicator will not light.
• This is normal. No action required or
switch to Dual Mode.
Reference Two Color.fm Page 108 Tuesday, July 25, 2006 3:08 PM