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| Use the Troubleshooting Tables | |
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| What’s | What’s Wrong | What You Can Do |
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| You’re using a | The receiver “times out,” and closes any | Start over again. |
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| menu, and it | menu after several minutes with no |
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| suddenly closes. | action. This throws away any changes |
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| you make, but the receiver is still okay. |
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| A menu option | The option is for a feature that may come | Ignore the option. |
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| is “grayed out,” | with a future software upgrade. |
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| and you can’t |
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| select it. |
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| In the Program | • Maybe you haven’t bought the | • To buy a channel, call the Customer Service Center |
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| Guide, a channel | channel. You must buy a channel | at |
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| has a red | before you can tune the receiver to it. | • Review your pay per view purchases to check your event limit. If you’ve |
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| background. |
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| • Maybe you’ve exceeded your event | exceeded the limit, call the Customer Service Center. |
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| limit. | • Try to tune to the channel later. |
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| • Maybe there’s a problem with the |
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| channel’s broadcast. |
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| The Program | • Maybe you haven’t set up the | • Set up the Program Guide to show the last channel you watched in the |
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| Guide doesn’t | Program Guide to show the last | upper |
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| show a picture in | channel you watched in the upper | • When you first open the Program Guide or when you change the |
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| the upper right- |
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| channel, there may be a brief delay before a picture shows up. |
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| hand corner. | • Maybe you just opened the Program |
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| Guide, or just changed the channel. |
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| You try to display | The Program Guide and Browse | Check the Program Guide again later. By then, it may show programs |
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| future programs | Banner can display programs that’ll | for the time and date you want. |
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| in the Program | come on for some time into the future, |
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| Guide or | but not forever. |
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| Browse |
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| Banner, but find |
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| you can’t. |
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| You try to display | The Program Guide and Browse | Call the program providers for details on past programs. |
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| programs that | Banner can display only programs that |
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| have ended in the | haven’t yet ended. These features can’t |
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| Program Guide | display a time before now. |
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| or Browse |
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| Banner, but find |
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| you can’t. |
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| When you use the | • Maybe you applied a Favorite List | • You can change the applied Favorite List while you use the Program |
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| Program Guide | that’s not the All Chan list. | Guide - just press the remote control Guide button. You can choose |
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| or Browse | • Maybe you hid adult channels and | another custom Favorite List, the All Chan list (it includes all the |
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| Banner, some | channels), or the All Sub list (it includes all the channels you’ve |
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| locked the receiver. |
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| channels seem to | bought). |
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| • If your setup includes a |
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| be missing. | • Unlock the receiver to let the Program Guide show adult channels. |
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| switch, maybe you need to do the |
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| • Do the Check Switch procedure (see the installation instructions for |
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| Check Switch procedure. |
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| what to do). |
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