Dish Network Solo 508, Solo 501, Solo 510, 112182 manual ON-SCREEN Messages

Chapter 5

Reference

ON-SCREEN MESSAGES

Note: Here we list on-screen messages in message number order. Just find the message number in the upper right-hand corner of the message, and then find the same number on the Left-hand side of this table.

Message		What’s Wrong	What You Can Do
Number
	Maybe there’s a problem with the		• Check the cables and their connections to and from the multi-dish
001	multi-dish switch.		switch.
			• Make sure all the cables are in place, and their connections are tight.
			• If this doesn’t work, call the Customer Service Center for help.
	• Heavy rain, snow, or cloud cover		• Check the local weather. Brush any snow, leaves, etc.
		can interfere with the satellite signal.	off the satellite dish.
	•	Maybe there’s other interference.	• Make sure the satellite dish has a clear line of sight to the satellite.
002			• Check whether branches or leaves have grown into the line of sight.
			• Make sure you aim the satellite dish at the satellite. Check the strength
			of the signal with the Point Dish/Signal menu.
			• If this doesn’t work, call the Customer Service Center for help.
	• Maybe your system uses the wrong		• Make sure your system uses RG6 cable.
		kind of cable, or maybe the cable run	• See Chapter 4, Installation Instructions for the proper cable length for
		is too long.
			your system.
	• Maybe there’s a problem with the
			• Check the cables and their connections to the multi-dish switch.
003, 004		multi-dish switch.
			Make sure all the cables are in place, and their connections
			are tight.
			• If this doesn’t work, do the Check Switch test. See the installation
			instructions for what to do.
			• If this doesn’t work, call the Customer Service Center for help.
	Maybe we haven’t yet linked the receiver		• If you’ve called the Customer Service Center to order your program
	with the Smart Card, via the satellite		packages, wait a few minutes to see if the message goes away.
005	signal.		If it doesn’t goes away, call the Customer Service center.
			• Try resetting the receiver using the front panel POWER button.
			• If you haven’t called the Customer Service Center to order your program
			packages, do so.
	• Maybe you haven’t connected the		• You must connect the receiver to a phone line at all times.
		receiver to an active telephone line.	If you install two or more receivers, do this for each receiver.
006, 007,	• Maybe you’ve gone over the Smart		• Review what you’ve bought with pay per view to check the Smart Card
		Card credit limit.	credit limit. If you’ve gone over the limit, call the Customer Service
008	• Maybe the receiver is connected to a		Center.
			• If this doesn’t work, call the Customer Service Center for help.
		DSL (digital Subscriber Line) phone
		line.	• Install a DSL filter between the receiver and the telephone wall jack.
	In some areas you can’t watch some		• Remember, the program providers decide which programs
011, 012	programs. For example, if you live close		they “black out,” not DISH Network.
	to a football stadium you can’t watch
	football games played there.
	Maybe you tried to tune to a program		You must buy a channel before you can tune to a program on that channel.
	on a channel you haven’t bought.		Call the Customer Service Center (at 1-800-333-DISH [3474]) to buy a
013, 014			channel, or if you think the receiver displayed this message by mistake.
			Wait until bad weather conditions have cleared so that your receiver can get
			the authorization from the satellite.

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