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| Use the Troubleshooting Tables | |
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| Message | What’s Wrong |
| What You Can Do |
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| Number |
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| • Maybe you just plugged in the | • Wait a few minutes to see if the message goes away. |
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| receiver, and it’s acquiring the | • Make sure all the cables are in place, and their connections are tight. |
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| satellite signal. |
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| • Make sure the satellite dish has a clear line of sight to the satellite. |
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| 015 | • Maybe the receiver briefly lost |
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| • Check whether branches or leaves have grown into the line of sight. |
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| the signal. |
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| • Make sure the Signal Strength bar in the Point Dish/Signal menu |
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| is green and displays the word Locked. |
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| • Maybe you haven’t connected | • You must connect the receiver to a phone line at all times. |
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| the receiver to a phone line. |
| If you install two or more receivers, do this for each receiver. |
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| 018 | • Maybe you’ve gone over | • Review what you’ve bought with pay per view to check the Smart Card |
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| the Smart Card credit limit. |
| credit limit. If you’ve gone over the limit, call the Customer Service |
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| Center. |
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| • Call the Customer Service Center (at |
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| to have us set you up to buy a pay per view program. |
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| Maybe you put the Smart Card | • Make sure you put the Smart Card in right side up, with the picture |
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| 019 | in up side down or backwards. |
| on top and the arrow facing into the receiver’s front panel slot. |
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| • If this doesn’t work, call the Customer Service Center for help. |
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| 020 | The receiver works only with the Smart | • | Put the right Smart Card into the receiver’s front panel slot. |
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| Card that we linked to it via the satellite | • Call the Customer Service Center for help. |
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| signal. |
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| 021 | Maybe the Smart Card is missing or you | Make sure you put the Smart Card all the way into the receiver’s front panel |
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| didn’t put it in the right way. | slot. |
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| • Maybe we haven’t yet linked the | • If you’ve called the Customer Service Center to order your program |
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| receiver with the Smart Card, via the |
| packages, wait a few minutes to see if the message goes away. |
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| satellite signal. |
| If it doesn’t go away, call the Customer Service center. |
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| • Maybe the satellite dish has moved so | • If you haven’t called the Customer Service Center to order your program |
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| it’s not getting the satellite signal. |
| packages, do so. |
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| 022 | Maybe the cable connections are | • Make sure all the cables are in place, and their connections are tight. |
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| loose. | • Make sure the satellite dish has a clear line of sight to the satellite. |
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| • Maybe the satellite signal has been |
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| • Check whether branches or leaves have grown into the line of sight. |
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| interrupted. |
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| • Make sure the Signal Strength bar in the Point Dish/Signal menu |
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| is green and displays the word Locked. |
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| Maybe the receiver briefly lost the | • Wait a few minutes to see if the message goes away. |
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| satellite signal. For example, around the | • Make sure all the cables are in place, and their connections are tight. |
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| start of spring and again around the start |
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| • Make sure the satellite dish has a clear line of sight to the satellite. |
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| of autumn, the sun is right behind the |
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| 025, 026 | satellite. When this happens, sunlight | • Check whether branches or leaves have grown into the line of sight. |
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| overpowers the satellite signal for just a |
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| • Make sure the Signal Strength bar in the Point Dish/Signal menu |
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| few minutes. This happens to all satellite |
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| television providers. Once the sun isn’t |
| is green and displays the word Locked. |
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| behind the satellite, the receiver will get |
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| the signal again. |
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| Maybe the receiver needs to get new | Turn the receiver off. Doing this lets the receiver get new software |
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| 028 | software before you can use it to order | via the satellite signal. This may take several minutes; don’t disturb or |
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| pay per view programs. | unplug the receiver while it gets the upgrade. When the upgrade is done, |
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| you’ll be able to use the receiver to order pay per view programs. |
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| 032 | Maybe you tried to set a VCR Event Timer | You must set up the receiver to control the VCR before you can set |
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| but didn’t set up the receiver to control | a VCR Event Timer. See Control a VCR in Chapter 2 - How to |
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| the VCR. | Use the System for what to do. |
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| 059 | Maybe you tried to close an installation | If your setup includes a |
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| menu without doing the Check Switch | the Check Switch test. |
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| test. |
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| Maybe you aimed the satellite dish | • Make sure you select the option for the right satellite on the |
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| at one satellite, but selected another |
| Point Dish/Signal menu. |
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| 060 | satellite’s option on the Point Dish/ | • | Make sure you connect the cable(s) for the satellite you select to the |
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| Signal menu. |
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| LNBF that gets signals from that satellite. |
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| • |
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