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| Use the Troubleshooting Tables | |
PAY PER VIEW |
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| What’s | What’s Wrong | What You Can Do |
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| Someone orders a | Maybe you were away from the receiver, | Lock pay per view. Remember, you have to pay for all programs you or |
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| pay per view | and someone else used it. | anyone else buys with the receiver. If you lock pay per view, anyone who |
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| program without |
| wants to order a pay per view program must enter the password. |
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| asking you. |
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| You find you can’t | • Maybe you haven’t connected | • You must connect the receiver to a phone line at all times. |
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| order a pay per | the receiver to a phone line. | If you install two or more receivers, do this for each receiver. |
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| view program. | • Maybe you’ve gone over your event | • Review what you’ve bought with pay per view to check the event limit. |
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| limit. | If you’ve gone over the limit, call the Customer Service Center. |
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| You find you can’t | You ordered a pay per view program, | You can’t cancel an order for a pay per view program, whether you just |
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| cancel a pay per | and then decided not to watch it. | ordered it or ordered it earlier. |
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| view program. |
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| Your setup | You ordered a pay per view program, and | You can watch a pay per view program on TVs you connect to up to six |
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| includes more than | want it to get it on all the receivers in your | receivers. To do this, you must order the program for each receiver but you |
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| one receiver. | setup. | pay for the program only once. |
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| You order a pay |
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| per view program, |
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| but it doesn’t show |
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| up on all |
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| of the receivers. |
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PHONE |
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| What’s | What’s Wrong | What You Can Do |
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| You have connected | Maybe you have a Digital Subscriber | Install a DSL filter between the receiver and the telephone wall jack. |
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| a phone line to the | Phone Line (DSL). | Make sure no other device in the phone line is blocking the signal between the |
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| receiver but when it |
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| receiver and the phone jack. |
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| tries to dial out, it |
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| fails. |
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| While you’re | Maybe the receiver tried to call the | You don’t have to do anything. You can always use your phone line, |
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| making a phone call, | Customer Service Center to send pay per | because the receiver hangs up if the line is busy. |
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| you hear “clicks.” | view purchase info. When the receiver |
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| found the phone was busy, it hung up. |
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| You pick up the | Maybe the receiver was calling the | Hang up, and then pick up the phone again to get a dial tone. |
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| phone to make a | Customer Service Center to send pay per |
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| call, but you don’t | view info. When the receiver found |
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| hear a dial tone. | the phone was busy, it hung up. |
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| Your computer or | Maybe the receiver was calling the | Send the FAX or modem transmission again. |
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| FAX machine tries | Customer Service Center to send pay per |
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| to send a FAX or | view info. When the receiver found the |
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| modem | phone was busy, it hung up. The FAX or |
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| transmission, | modem found there was no dial tone, and |
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| but fails. | stopped the transmission. |
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| Your computer or | Maybe the receiver tried to call the | Have the sender send the FAX or modem transmission again. |
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| FAX machine was | Customer Service Center to send pay per |
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| receiving a FAX or | view purchase info in the middle of a FAX |
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| modem | or mode call. When the receiver found the |
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| transmission, but | phone was busy, it hung up. This made |
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| there was an error. | “clicks” that caused the error. |
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