Dish Network Solo 510, Solo 508, Solo 501, 112182 Message What’s Wrong What You Can Do Number 061

Chapter 5

Reference

Message	What’s Wrong	What You Can Do
Number
061	You set up the receiver to get an upgrade	It’s very important for the receiver to get the latest software, so let it.
	of the latest software via the satellite	This may take several minutes. Don’t disturb or unplug the receiver while it
	signal.	gets the upgrade.
	The receiver gives you three chances	Wait a few minutes and then try again to enter the password.
074	to enter the right password. If you can’t,	Note: The “time out” feature keeps someone from trying password
	the receiver “times out” and won’t allow	after password until he or she happens to guess the right one and gets
	you to try again for several minutes.	into the receiver.
	• Maybe you haven’t connected the	• Connect the receiver to a phone line.
	receiver to a phone line.	• Make sure the receiver’s phone line works right.
	• Maybe the phone line doesn’t work.
		Note: To order pay per view programs, you must keep the receiver
078, 079,		connected to a phone line at all times. If your setup includes more than one
		receiver, do this for each receiver. The receiver uses the phone line to make
080		toll-free calls, usually in the middle of the night, to send info to the
		Customer Service Center.
	• Maybe the receiver is connected to a	Install a DSL filter between the receiver and the telephone wall jack.
	DSL (Digital Subscriber Line) phone
	line.
	• You have a DSL (Digital Subscriber	• Install a DSL filter between the receiver and the telephone wall jack.
	Line) telephone line which is	• Make sure the phone line is connected.
	interfering with the modem.
		• Make sure there are no phone jack splitters, caller ID devices, or other
083	• The phone line is not connected.
		devices between the receiver and the phone jack.
	• A phone jack splitter, caller ID device,
	or some other device is between the
	receiver and the phone jack.
	Maybe you reset the receiver to the	If you want to reset the receiver to its factory default settings, select the Yes
093, 094	“factory defaults,” which means the	option. If you don’t, select the No option.
	settings it had when we shipped it
	from the factory.
303	You set up the receiver to get an upgrade	It’s very important for the receiver to get the latest software, so let it.
	of the latest software via the satellite	While it does, it’s green front panel light will blink. Don’t disturb or unplug
	signal.	the receiver while it gets the upgrade.
336	A problem with the DVR data on the	Select OK. The receiver will re-initialize (reformat) the disk. You will lose
	receiver’s hard drive has been detected.	all your recorded events, but you will then be able to use all the DVR and
		recording features again.
	This message is displayed when trying to	A Dish 500 upgrade is required for access to features, call 1-800-333-
	access DISH Home from the Main Menu	DISH.
343	when there is no signal from 110.
	Troubleshoot for signal loss on 110.
	Your satellite receiver has exceeded the	This error message is for receivers with hard drives only. If the receiver has
	recommended operating temperature.	good airflow, it will need to be replaced. If the receiver is in an enclosure, it
	Placing items on top of the receiver or	will need to be moved so it can receive adequate airflow to cool it.
	housing your receiver in an enclosed	1. Verify the receiver is in an open area to receive good airflow for cooling.
355	cabinet with limited airflow may cause
		2. If the receiver is in an enclosed space, the receiver must be moved to
	this problem. Continued operation at this
	temperature will damage the receiver!	prevent damage from overheating.
		3. If the receiver is in an open space, the receiver should be replaced using
		fail code Hard Drive Failure.

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