For users in North America
If you purchased your printer in the United States or Canada, EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:
Service | Access |
|
|
World Wide Web | From the Internet, you can reach EPSON Support at |
| http://support.epson.com. At this site, you can download |
| drivers and other files, look at documentation such as |
| product brochures and user manuals, and access |
| troubleshooting information. |
|
|
EPSON Internet FTP Site | If you have Internet FTP capability, use your Web |
| browser (or other software for FTP downloading) to log |
| onto ftp.epson.com with the user name anonymous and |
| your |
|
|
EPSON | To receive technical advice through |
Support | http://support.epson.com and complete the form under |
| the troubleshooting tab, as requested. |
|
|
Automated Telephone | A variety of automated help services are available 24 |
Services | hours a day, seven days a week. To use these services, |
| you must have a touch tone telephone and call (800) |
| |
|
|
To speak directly to a technical support representative, dial:
(562)
Before you call, please have the following information ready:
❏Product name
❏Product serial number (located on the back of the printer)
❏Proof of purchase (such as a store receipt) and date of purchase