126
For users in North America
If you purchased your printer in the United States or Canada,
EPSON provides technical assistance 24 hours a day through the
electronic support services and automated telephone services
listed in the following table:
To speak directly to a technical support representative, dial:
(562)2 76-4322 (U.S.), or (905)709-2170 (Canada), 6 AM to 6 PM,
Pacific Time, Monday through Friday. Toll or long distance
charges may apply.
Before you call, please have the following information ready:
❏Product name
❏Product serial number (located on the back of the printer)
❏Proof of purchase (such as a store receipt) and date of
purchase
Service Access
World Wide Web From the Internet, you can reach EPSON Support at
http://support.epson.com. At this site, you can download
drivers and other files, look at documentation such as
product brochures and user manuals, and access
troubleshooting information.
EPSON Internet FTP Site If you have Internet FTP capability, use your Web
browser (or other software for FTP downloading) to log
onto ftp.epson.com with the user name anonymous and
your e-mail address as the password.
EPSON E-MAIL Technical
Support
To receive technical advice through e-mail, go to
http://support.epson.com and complete the form under
the troubleshooting tab, as requested.
Automated Telephone
Services
A variety of automated help services are available 24
hours a day, seven days a week. To use these services,
you must have a touch tone telephone and call (800)
922-8911.